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"Beautiful Holiday Inn at Southend-on-Sea. IHG offering excellent service as usual."

"Room had no heating, it was broken. Small oil filled radiator inadequate to heat the room. Asked for another duvet, never arrived. Slept in a jumper! Shocking, wouldn’t stay again! "

"Staff were professional and always willing to assist with needs. Front desk staff are very friendly, and making feel welcome. "

"The hotel is comfortable , staff attentive and the room was spacious and quiet. I bought and paid in advance for a continental breakfast which I assumed would be a bit more than one bowl of oats, an orange juice and a coffee. Any refills were charged extra as were fruit, toast or croissants. It all seemed a bit mean and I don’t think anyone from ‘the continent ‘ would have recognised this as being ‘normal’."

"Great location and good quality hotel"

"Overall a good experience "

"Great breakfast and pool"

"Yes"

"The room was clean and the air conditioning worked perfectly, which made for a comfortable stay. However, my check‑in was delayed because Hotels.com sent the hotel incorrect details for my booking — specifically, the wrong first name. As a result, the staff had to spend time verifying that the reservation was actually mine. Everything else on the booking was accurate except for the first name. I’m not sure how this happened, especially since I’ve used Hotels.com to book this same hotel several times without any issues. It would be helpful if this could be looked into to prevent similar delays in the future."