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"This hotel has rooms bigger than most typical Japanese hotels. The bed is comfortable, spacious bathroom and small kitchenette. There was car parking available and facilities are clean all around. It’s within walking distance of the hells juku and convenience stores and restaurants too. The only problem is the onsen was nonoperational when we stayed."

"Loved this hotel - room was a good size, shower was great. Air-con & WiFi both good too. Breakfast was lovely - plenty of choice and friendly welcoming staff. "

"Loved this hotel in Nagasaki! Location is great—can easily reach this hotel from the airport- the bus stop is right outside the hotel. The hotel is also a 10 minute walk from the train station. The tram stop is also right outside the hotel. Our room was large for Japan, the staff were wonderful, and the public onsen, with sauna and soaking tubs, was modern and sparkling clean. Loved the view from the 10th floor. Quiet and safe. We had a lovely meal at the small Japanese restaurant on the 1st floor. Will stay here again. Highly recommend! "

"I loved this hotel! We had a balcony room and the view of the city was lovely. Also best bed I’ve slept on in ages. The staff were so nice too"

"Great breakfast altho some fruit would be good Excellent location near train & bus station & tramstop Good wifi Clean Quiet Bed a bit hard"

"Close to train station and shopping area"

"Location was great! It was a little dated compared to other hotels we stayed in but the location more than made up for it. We did not have much of a view grom our room but itvlooks like there is potential for rooms with great views! I would stay here again, i just wish it was slightly upgraded and i wish it had an onsen."

"Hilton Nagasaki was great! Break first, service, and facilities. I really satisfied it. I definitely wanna came back here to stay."

"Unhelpful staff (male) at checkout counter. We asked for help in calling a taxi to take us to the airport. The gentleman working at the counter told us the taxis would not come because it was raining. We found this hard to believe and in fact were able to flag one down after walking a bit and fortunately still made our flight in time. We also had difficulty checking in. Our flight was delayed so I emailed letting them know that we were unable to complete the check in online as it would not accept our passport photos and that we would be late but when we arrived noone was there and we had to call the emergency number. We are elderly so perhaps this was due to our lack of tech skills though. "