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Reviews of Ubud Heaven Sayan

4 out of 5
Ubud Heaven Sayan
Jl. Raya Sayan, Gianyar, Ubud, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 87 out of 171 reviews" "
Rating 8 - Good. 59 out of 171 reviews" "
Rating 6 - Okay. 18 out of 171 reviews" "
Rating 4 - Poor. 4 out of 171 reviews" "
Rating 2 - Terrible. 3 out of 171 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 13 nights in Jul 2022

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

4/10 Poor

Oscar

Disliked: Staff & service, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing,it’s own little piece of paradise hidden just back from the main road. Loved the villas! Awesome spot to just get away and relax
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a distant out of Ubud central or the market and by taxi it cost 80 - 100k IDr or $10AUD and alot of stairs to climb up and down everytime you go to breakfast or out. The setting is the main sale of this property and views.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting good and pleasant staff. Plenty of stairs which prospective ‘stayers’ need to be aware of. Television reception a little patchy
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was beautiful. We really enjoyed the private pool and intimate feel.
Stayed 2 nights in Apr 2019

6/10 Okay

Jason, Ubud

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This villa has a big private pool. However, there are too many mosquitoes and other bugs around.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice secluded property in Ubud, perfect for honeymooners. Our room has its own private pool, with hot and cold water, kitchen (which we didn’t use), microwave oven and fridge. Staff are friendly too. The room is clean with clean sheets and pillows. What we didn’t like are the towels that have turned grayish with stains. Overall, we had a pleasant stay.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and well maintained. But menu has limited choice only.
Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Dec 2018

10/10 Excellent

Lisa, Vancouver

Liked: Staff & service, property conditions & facilities, room comfort
Nice, small hotel with villas with private pool. Room was spacious and clean. Good air con. Nice outdoor sitting area, fridge and cooking area. Clean plunge pool. Rooms cleaned daily. Breakfast included offered a decent selection. Service was good at restaurant. Prices slightly higher then in Ubud but not much. Rented motorbike from hotel was great. About 10-15min drive to Ubud. Quiet location. Friendly staff.
Stayed 5 nights in Oct 2018

10/10 Excellent

kadisha, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was highly rated
Loved the hotel. We had the one bedroom villa Meridian and it’s one of the best places I’ve ever stayed ever on holiday. I would definitely come back
Stayed 11 nights in Sep 2018
Response from Bagus on 27 Sept 2018
Dear kadisha, Your compliments were music to my ear! Thank you for sharing your experience stay. We are happy to be given the opportunity to craft memorable experience for you and glad to know you want to stay with us again in the next holiday. We will waiting you. Best Regards, Villa Manager

10/10 Excellent

Jesse, nz

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious villa close to everything in Ubud
Awesome experience at the villa! Beautiful pool and so much space to chill, indoor or outdoor. Honest staff. Our scooter had a flat tire at the city centre and the staff replaced our scooter and were very helpful - with no extra charge (we tipped though). Definitely would come back again!
Stayed 4 nights in Jun 2018
Response from Bagus on 16 July 2018
Dear Jesse, Your compliments were music to my ear! Thank you for sharing your experience. We are happy to be given the opportunity to craft memorable experience for you and glad to know you want to stay with us again in the next holiday. We will waiting you. Best Regards, Villa Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Villa!
Staying at this location was a great experience. It is a little outside of downtown but easily accessible by scooter or shuttle. The property has each of the villas separated and you have plenty of privacy. With your own pool for the villa, how could you go wrong. The only small thing to comment on was they could clean up the dead leaves on the tress behind the villa we were in. But overall a GREAT experience for my fiance'e and I!! We would definitely go back.
Stayed 3 nights in May 2018
Response from Bagus on 15 May 2018
Dear Chris, Thank you for your feedback and I would like to extend my sincere apologies regarding cleanliness of our garden. I will address this issue accordingly with the department concerned so that improvements can be made to ensure the best service is given to our valuable guests. Again, thank you very much for your feedback and I do hope that we will have the opportunity to welcoming you again in the future. Best Regards, Villa Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem they didn't have an adapter for us to charge our electronics .. Be sure to buy one before you come to Sayan if your from the United States..
Stayed 1 night in Oct 2017

8/10 Good

Megat Johari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing and comfortable getaway
It was a great stay for us, a family of 4-adults. It makes sense to at least have one day lounge about at the Villa just to enjoy the experience there. Pro: Breakfast (Alternative breakfast) was very filling and it made it easier that we could place our orders the night before and have it served at the time we requested. You could get breakfast delivered to your room for a small fee. The rooms were clean and comfortable whilst the compound very well kept. The private pool was great length and depth for a fairly good swim and lounge about. Con: Steps were a challenge if you have a bad knee or with walking disability as you had to go down a flight and up a flight to get to the rooms. The pool was not as private as we had like it to be as people could just look over the fence as they walked by our compound. Tip: If you want to see lush paddy fields (we had in front of our room), see times when these paddy fields are ripe. We went just after they replanted new batch so it was quite a meek view. Also, I think they only had one or two irons, so make sure you book early if you need to do some ironing.

4/10 Poor

Dea

Disliked: Staff & service, room comfort
The Villas are quite far from lobby, many stairs not suitable for elders. Hotel charged everything, even for in room BF,should have given it as service to their costumer, considering the distance from lobby/ restaurant to villas. Aircon needs to be fixed. At nite, room service, receptionist and even security couldnt be contacted.

8/10 Good

Pauline, Mission Viejo, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villa
Beautiful villa with private swimming pool. The location is 10 minutes drive away from Ubud market. Breakfast menu is a la carte with fresh order juice, coffee and tea.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nechie Than, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service of the staff & quiet location
I will definitely go back to the same hotel in my next vacation to Bali.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tranquility in a villa away from the crowds!!!!
loved this private little villa + pool set back in this tropical little oasis. i just wanted to spend all my time sitting out on the outdoor kitchen/living room deck .... listening to the water rapids from the hotels own private mini river.... such a special little gem located off the main grid, so it's nice & quiet/serene.... and you can tell the manager takes great pride in the place & service! only wish there was more shuttle service to central ubud, but perhaps that will come in time...... ;)
Response from Gusti on 18 June 2016
What excellent feedback! Meeting or indeed exceeding our guest expectations is important to us and we are thrilled to read that you had an enjoyable stay. We are happy to know that our associates delighted you with their service and attention and I will make sure to share your kind words with our teams. We are grateful for your continued custom and patronage of our hotel and look forward to the pleasure of welcoming you back to the Mutiara Bali Resort Villas and Spa very soon. Thank you

6/10 Okay

Bec, Perth, Western Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, APPALLING service.
I stayed at Heaven Sayan for four nights on a trip to Ubud with four friends. We all love Ubud, and have been back many times. This was our first time at Heaven Sayan, but I'm sorry to say it will most definitely be our last. Heaven Sayan is described as a luxury resort, and in some ways it is; Nice building, a sparking pool for every villa.... But in so many other, very important ways, it is not. The service was appalling. Every single breakfast we had at the hotel was a miserable struggle. Simple orders like coffee and tea were forgotten, the tables were never set with cutlery, requests for cutlery were ignored, boxes of tissues in place of napkins, sloooooowwwww service and, sometimes rude service. When my friend asked to order a different breakfast after her first order of a cheese jaffle arrived stale and cold, she was told that she was only allowed one breakfast choice and she wasn't allowed another meal.... The décor in the breakfast room was makeshift at best; Smirnoff Ice bottles glued onto plywood planks and used as flower vases were evocative of a Kuta backpacker hostel. Then there was the matter of the rooms; Beds not made up after coming home from a long day out in Ubud, Towels taken but not replaced with fresh ones, a kitchen so poorly equipped that the cupboard contained one glass, two mugs and a single plate for four people, room service plates not cleared away for almost two days, even after multiple requests.... the list goes on and on.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

valerie, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Great for a relaxing few days.
Fabulously relaxing break. The villas are about 20mins walk from the centre of Ubud but there is a shuttle twice a day. There are no restaurants at bars close by so you need to eat on site. The menu is not vast but it's ok. They don't sell spirits and only 4 wine based cocktails so it's a bit restrictive. But for a long relaxing weekend away from the crowds it was perfect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Heaven
Peaceful Heaven, great for just lazing around doing nothing. Private pool is great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubud Heaven, Sayan
Beautiful location, very nice villa private with a great outdoor area and pool. Staff were always friendly and amazingly helpful yet still respectful of privacy.

10/10 Excellent

KER HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice villa
New villas with a nice decor. Great pool but needs to be heated. Location is out of town and you would need to get a taxi to get anywhere. The stuff was very accommodating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene location private and relaxing
This being my first visit to Bali I was impressed the professional but very friendly and caring behaviour of the staff. They paid immediate attention to any request and are up to the customers expectations. I recommend to anyone going to UBUD and learn about Bali history art and culture

10/10 Excellent

Quinn, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time to Ubud and definitely not the last
Loved our stay at Heaven Sayan. It felt like we were surrounded by a mini rainforest and very relaxing. A bit far from the centre but they do offer free shuttle twice a day. Thanks for having us and we will be back in the future.

10/10 Excellent

Grace & Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing tranquil villas in Ubud
Had the most relaxing stay at Ubud Heaven! The staff were absolutely amazing and made us feel welcome from the moment we arrived. Private pools were literally heaven!

10/10 Excellent

Myeongcheol, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private commodation
butiful bridge, private pool everthing is good.

8/10 Good

Christopher, Geraldton

Liked: Staff & service, property conditions & facilities, room comfort
Happy with Heaven
A really nice place to stay if you want to get away from the usual Bali experience. The plunge pool is great. Staff are friendly and warm. Wifi very good. Small criticisms that it was the first time I have been charged for a bowl of ice, scooter hire 40% more than renting privately and the outdoor area including kitchen/dining areas get very dusty, but not a lot that can be done about that. Overall a very pleasant stay

10/10 Excellent

Defanie, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A piece of heaven in Ubud
The villa was everything I hoped for. It was beautiful and very comfortable. The hotel staff provides excellent service and made us completely at home. The walk from front desk to our villa was a bit of challenge because there were many steps and I brought my one year old. But we didn't mind, it was a great excercise while enjoying spectacular view. I also love the food they served us....I think ot was one of the best hotel food I ever tasted. The location is indeed a bit out of Ubud central, but you can reach it within 10-15 minutes drive. Along the road you can find great places to eat or hang out such as Gaya Gelato, Bambu Indah Resort and Nasi Ayam Kedewatan Bu Mangku. I'd love to stay there again when I visit Ubud in the future.

8/10 Good

Scott, Adelaide, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villas less than a year old. Low cost.
Rural Ubud. The path out the backside to the paddies is beautiful.

8/10 Good

Matthew, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect romantic getaway
Absolutely loved our stay - The private pool villa was beautiful, great staff and great area - A little further away from the hustle and bustle but close enough still! The only gripe we had was that the food wasn't consistent, still tasty however.

8/10 Good

janine, Queensland Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new Villas
Lovely place to stay, need to use a driver or hire scooters to get into town, under $10. Staff very helpful, Duty Manager went out of his way to assist and make our stay enjoyable. Nice private villas. Lots of stairs to get to rooms, but wasn't a problem for us. Only downfall would be the food and drink menu, it was ok, but it's the only thing that I feel could be improved. Overall stay was very pleasant and I would go back again.

10/10 Excellent

sandra, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean affordable quiet setting
Fabulous please contact Reservations to book your stay

10/10 Excellent

Casey, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book this place and ENJOY it like we did!
Ubud Heaven Sayan is the most beautiful place we stayed at on our entire 2 month vacation. We wish we had more time there and have already told other travelers we run into to go there. We had the family villa with a private pool and rice paddies in our garden. Spacious area and everything was clean and beautiful. The whole resort land is really nice and we went exploring around the bridge and creek. Staff was really nice also and food was good. It is a short drive from Ubud central streets, which is a good thing. The hotel had free shuttles or affordable taxis and you got a fresh, relaxing feel being away from the vendor-filled streets. I don't write reviews for many of the places we stay, but I wanted to write one for Heaven Sayan because it was THAT GOOD! Book and enjoy! We hope the prices are as good when we come back to Bali someday and stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!!'n
The place is far from centrale ubud. But easily accessible by taxi. We had the 2 bedroom villa with private pool. I loved the place. The hotel food was aweful. The spaghetti and pizza sauce was ketchup. But overall, its a really neat place. I'd go back again for sure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jacek, Washington State

Liked: Cleanliness, staff & service, property conditions & facilities
Residential area hotel, out of town.
Interesting location among rice fields, but quite isolated. A car is a must. Nice private pool with double villa.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confusing directions.. But great hotel
Getting to the hotel was a nightmare, there are two locations. The one on google maps is the main location. Heaven sayan is a short drive away. Call ahead and make sure you/your driver knows where you're going. When I showed up at the main location after walking for 10 minutes (can't get to by car), they told me I was at the wrong place and didn't apologize or offer to give me a ride back to the car with their golf cart things.. Besides that, everything was great. Loved the privacy and pool with the deluxe bungalow.

8/10 Good

Trond-Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not worth it
We had no tv and no radio but roosters were far too noisy. I'd rather watch tv. Breakfast was fine but dinner was not worth what we paid. Staff were lovely. 2 shuttles a day not enough into ubud. pool was too cold could not swim in it. We left early was not worth the money.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed by myself for 2 days stunning surroundings very hospitable staff. About 30-40min walk to Ubud.

10/10 Excellent

Andy., Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel on River and Bushland Setting.
We are two elderly folk and managed all the new aspects of this lovely Hotel really well with the aid of friendly staff.