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"The front desk staff on check in tried to charge us when we had bought a package through Expedia. She was not kind our compassionate nor did she foster any connection to us at check in. We alerted the front desk about fecal material in the pool and on the pool deck. The poop on the pool deck could be clearly seen from our hotel window and in spite of alerting the front desk staff both by phone and direct conversation at front desk it remained on pool deck until our check out. Our room did not get cleaned the one day we asked for it to be in spite of the day bring in line with the eod policy. When we asked the next day - we got fresh towels and made beds but the conditioner and hand soap dispensers were not refilled and remained empty. The hotel location is good. However rest staffing with individuals that like people would be a good start. Additionally work ethic for cleaning and hygiene would be good"

"This was my first time at the property. It was a lovely resort. The rooms were spacious and clean. The location of the hotel is great near attractions, bars, and ferries to St. John and Water Island. I'd highly recommend. "

"The view was amazing. The open air restaurant view was wonderful although I only had the included breakfast which was OK. I believe I stayed in the smallest room which I do not recommend unless aesthetics doesn't mean much to you. The room was very small, no place to relax except the bed and the shower/bathroom was awkward. Bring mosquito repellent."

"The room was terrible , there wasn’t any water in the hotel and the roof was leaking."

"clean room. great location. friendly efficient staff"

"Amazing staff"

"Nice villa, it was close to the center and the ferry dock. Lots to do and we really enjoyed our stay! "

"I didn't use the gym but look inside,looks clean "

"Everything went great! Services were fast with a little bit of island time! lol. This was our second year and will be making this our annual vacation. If you’re looking for the fancy ritz Carlton, this isn’t the place. If you’re looking for a family friendly, good food and a little peace and quiet…this is the place! Although Iggies was always poppin! "