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Overview of Novotel Sunshine Coast Resort Hotel

Photo gallery

Outdoor pool
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool
Outdoor pool
Outdoor pool

3.9/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationMudjimba Beach8 min walk
    AirportMaroochydore, QLD (MCY-Sunshine Coast)8 min drive
    Popular LocationSunshine Plaza14 min drive
    Popular LocationMaroochydore Beach21 min drive

Choose dates to view prices

  • Bungalow, Overwater

    5/5 guest room rating

    Room amenities

    • 75 sq m
    • Lagoon view
    • Sleeps 2
    • 1 King Bed
    More detailsBungalow, Overwater
  • Suite, Multiple Beds, View

    Room amenities

    • Lagoon view
    • Sleeps 7
    • 1 King Bed, 1 Queen Bed and 1 Single Bed
    More detailsSuite, Multiple Beds, View
  • Suite, 1 Bedroom, Garden View

    4.4/5 guest room rating

    Room amenities

    • 52 sq m
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 Bedroom, Garden View
  • Resort Room, Room, Multiple Beds, Lagoon View

    3.8/5 guest room rating

    Room amenities

    • 29 sq m
    • Lagoon view
    • Sleeps 3
    • 1 Queen Bed and 1 Single Bed
    More detailsResort Room, Room, Multiple Beds, Lagoon View
  • Suite, Multiple Beds, View

    Room amenities

    • Lagoon view
    • Sleeps 7
    • 1 King Bed, 1 Queen Bed and 1 Single Bed
    More detailsSuite, Multiple Beds, View
  • Resort Room, Double Room, 2 Double Beds, Lagoon View

    4.4/5 guest room rating

    Room amenities

    • 29 sq m
    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More detailsResort Room, Double Room, 2 Double Beds, Lagoon View
  • Resort Room, Room, Multiple Beds, Garden View

    4.8/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 3
    • 1 Queen Bed and 1 Single Bed
    More detailsResort Room, Room, Multiple Beds, Garden View
  • Suite, 1 Bedroom, Lagoon View

    3.6/5 guest room rating

    Room amenities

    • 52 sq m
    • Lagoon view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 Bedroom, Lagoon View
  • Resort Room, Double Room, 2 Double Beds, Garden View

    4/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 4
    • 2 Double Beds
    More detailsResort Room, Double Room, 2 Double Beds, Garden View
  • Resort Room, Room, 1 Queen Bed, Garden View

    4.2/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 4
    • 1 Queen Bed
    More detailsResort Room, Room, 1 Queen Bed, Garden View
  • Resort Room, Room, 1 Queen Bed, Lagoon View

    3.8/5 guest room rating

    Room amenities

    • 29 sq m
    • Lagoon view
    • Sleeps 4
    • 1 Queen Bed
    More detailsResort Room, Room, 1 Queen Bed, Lagoon View

About this area

Sunshine Coast

Located in Sunshine Coast, Novotel Sunshine Coast Resort Hotel is connected to the convention centre. While the natural beauty of Mudjimba Beach and Marcoola Beach can be enjoyed by anyone, those looking for an activity can explore Twin Waters Golf Club. SEA LIFE Sunshine Coast and Aussie World are also worth visiting. Discover the area's water adventures with scuba diving and waterskiing nearby, or enjoy the great outdoors with mountain biking and skydiving. Guests love the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Mudjimba Beach - 8 min walk
  • Marcoola Beach - 3 min drive
  • Sunshine Plaza - 14 min drive
  • Alex Beach - 16 min drive
  • Maroochydore Beach - 21 min drive

Getting around

  • Palmwoods Station - 20 min drive
  • AirportMaroochydore, QLD (MCY-Sunshine Coast) - 8 min drive

Restaurants

  • Nouveau Restaurant — 1 min walk
  • SOLA — 1 min walk
  • The Loose Goose - 17 min walk
  • The Grilled Gecko Caf'e - 3 min drive
  • Cuba Street Espresso Flagship - 4 min drive

About this property

Novotel Sunshine Coast Resort Hotel

4-star beach hotel with a full-service spa
Spend the day relaxing on the beach or pampering yourself at Novotel Sunshine Coast Resort Hotel 's full-service spa. All 361 rooms provide conveniences such as fridges and electric kettles, plus room service (during limited hours) and TVs with satellite channels. Guests will also find free tea bags/instant coffee, hairdryers and phones.
Novotel Sunshine Coast Resort Hotel offers 361 forms of accommodation with a hairdryer and an iron/ironing board. Televisions come with satellite channels and pay-per-view films. Business-friendly amenities include desks and telephones. Cots/infant beds (surcharge) are also available. Housekeeping is provided on a daily basis.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Twin Waters Day Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 18 holes of golf
  • Arcade/games room
  • Beach volleyball
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Sailing
  • Segway hire/tours
  • Hot tub
  • Volleyball

Family friendly

  • Arcade/games room
  • Cots/infant beds (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English

Business services

  • 12 meeting rooms
  • Conference space (12109 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor furniture
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Upper floors only accessible by stairs
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Cots/infant beds (surcharge)
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Films for purchase
  • Satellite channels
  • TV

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in from 2 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 28 July 2020 to 10 October 2020 (dates subject to change).
The following facilities or services will be unavailable from September 1 2020 until further notice:
  • Bar/Lounge(s)
  • Breakfast
  • Business centre
  • Casino/Gaming facilities
  • Children's club
  • Dining venue(s)
  • Entertainment facilities
  • Fitness facilities
  • Golf course
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Recreation facilities
  • Sauna
  • Shuttle services
  • Ski facilities
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Supervised childcare
  • Swimming pool
  • Tennis courts
  • Water park
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort

Frequently asked questions

Can I cancel my reservation for free at Novotel Sunshine Coast Resort Hotel and receive a full refund?
Yes, Novotel Sunshine Coast Resort Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Sunshine Coast Resort Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Novotel Sunshine Coast Resort Hotel have a pool?
Yes, this property has an outdoor pool.
Is Novotel Sunshine Coast Resort Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Novotel Sunshine Coast Resort Hotel ?
Self-parking is free at this property.
What time is check-in at Novotel Sunshine Coast Resort Hotel ?
Check-in is from 2 PM - 11:30 PM.
What time is check-out at Novotel Sunshine Coast Resort Hotel ?
Checkout is at 10 AM.
Where is Novotel Sunshine Coast Resort Hotel located?
Located in Twin Waters, this beachfront hotel is next to a golf course and within a 15-minute walk of Mudjimba Beach and Twin Waters Golf Club. Marcoola Beach and Maroochydore Beach are also within 9 mi (15 km).
3.9
Good
5 - Excellent
328
4 - Good
404
3 - Okay
157
2 - Poor
82
1 - Terrible
22

3.9/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.7/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Amenities, property conditions & facilities
Garden, nothing more....Never come back again. Bad exemple for Novotel
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Family friendly, activities for kids, kangaroos that let the kids get up close, great restaurant, room was great value
Stayed 1 night in Jul 2020

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, amenities
Sad face IconDisliked: Staff & service
Overall experience was great. Had an awesome time with family with kids. the sailing and kayaking which is included in the price makes it a great deal. Only issue was the restaurant team were uncoordinated with mixed up orders and lenghty wait times for meals even with only a few people in the restaurant. We will go there again but will be looking for a better deal. Price is still a little on the expensive site.
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort aspect was amazing especially for a family i wish we knew all that was there before we had spent most the day out before checking in. Cant wait to stay there again.
Stayed 1 night in Jul 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

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