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"The resort was beautiful. Staff were always very lovely, food was delicious, and we found that we did not want to leave the resort as it was already perfect for whale watching, sunrises, and sunsets at the Arch. The only comment we have was the state of our room. We think rooms need a bit of an upgrade, especially ventilation in the bathrooms and maybe a bug net for the backyard door. Nonetheless the bed and room were very comfortable and spacious. We also wished for a bit more direction and instruction about what we could/could not access, and at some busy hours we would have to ring several times to reach concierge for a golf cart to transport us. Often we had to make reservations for dinner at restaurants yet they were nearly empty most times we went. Overall would highly recommend this beautiful resort!"

"Rooms are very clean the staff are outstanding. Desde que llegamos nos atendieron muy bien cuartos muy limpios y el personal muy amable desde que llagamos asta la salida"

"Awesome other than southwest airlines"

"First class food, drinks and service!"

"I had the most amazing time at this resort. The service is outstanding and nothing I’ve ever experienced before. They made me feel special every single day as I was there on a solo vacation celebrating my birthday. The butlers and managers are exceptional. Victor and Sergio are awesome. I believe they’re are managers. So personable and welcoming. I had the pleasure of Jonathan, Lidia, Daniel, and Elvis as butlers for the few days I was there, and all extremely helpful and attentive. I was sad to leave but I will be back every year no doubt about it. The food was 10/10. Service 20/10. Worth every penny. Book!!"

"Yes "

"We loved our stay and will be back! Rooms were clean, staff very attentive, property is beautiful and food options are great. Tortugas is the best!"

"Very helpful and friendly staff "

"We had a 12 night stay at the RIU Palace Dec. 3rd-15th 2025. This is one of the best overall resorts we have stayed at. And we have been to about 20 different resorts in many countries. The staff super friendly and attentive to all your needs. The drinks were all top shelf and perfectly made to your requests. Even had 1 liter bottles of 4 hard liquor in dispensers in your room! Refrigerator in the room was well stocked with beers and soda. Need more you just called room service and they promptly delivered. The view from the resort was beautiful of the bay with whales daily. First time where you didnt need to make a reservation for the specialty dinner restaurants! They were all 1st come 1st served. And we didn't ave an issue getting into any of them. The food was amazing at all of the restaurants and the buffet. Our favorite meal of the days is breakfast and the omelets and options were super fresh! Nightly entertainment was quite enjoyable and well put on by the staff. The Santa Fe RIU next door has 4 nights a week where the Palace tourists were invited to join in their party. And it is a loud party as if you went to the Congo Bongo. 2 pools full of dancers with foam and whole works. We went to the Neon Party and they have a Pink Party and A White Party also. The staff and management is the difference here. The training is amazing from top to bottom. Every single staff member greeted you and went above and beyond to meet your needs and requests. "