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"Staff were very welcoming, friendly and helpful. Hotel is older, characterful building but has parking (on the expensive side) but good for central city. Unfortunately the lift was out of operation for our stay but they did contact us beforehand to let us know. Booked a standard double but was given a king, room was hot but able to turn radiator off and open the windows. Nice toiletries in the bathroom, could have done with the fan working. No fridge in the room but there was a safe, an iron & ironing board, hairdryer and kettle with tea/coffee supplied. Can't comment on the restaurant as we didn't eat there. Some things in need of refurb/update, curtains had small holes in them, window glazing was a little rickety, but overall would stay again. "

"Great stay. Will definitely use again."

"Lovely pool and good size too"

"We booked a suite as we were staying 3 weeks. Room was clean, and functional and loved all the extra space and 2 TV'S. The room was a bit dated. Bed was spring mattress..no topper, but had no issues sleeping. Carpet was a bit stained, but was kept clean from housekeeping. Has a small issue with toilet not flushing properly, but was fixed by the time we returned to our room. Housekeeping staff were top notch, and assisted with anything we requested right away. Would have loved to have a microwave for our long stay, but we managed. Location of hotel is excellent. Fast food restaurants close by and Aldi was very close and convenient for groceries. This was our 2nd time staying here, and there will be more bookings in the future! Thank you!"

"Great location. Perfectly ok stay. Unexceptional. Rooms are functional. Firm bed and pillows. In-room had Instant coffee as opposed to a coffee machine. Shower room is rather cramped. Shower itself is small and difficult to use if you’re over 6 foot. Buffet breakfast is fairly typical buffet. A lack of healthy options, and food quality fairly low. Melitta coffee machines deliver rocket fuel (a highlight). Reception staff excellent and helpful We had ‘Lounge access’ which offers free snacks and drinks between 5:30-7:30pm. Minimal effort has gone into this facility. Wine is really quite awful. And the room fills quickly."

"Thought I’d booked a lodge git a room did get refunded a night. Had to spend a day killing time as I was given a room key with guests still in it so instead of relaxing in a front room I had to explore the area with my partner who’s just miscarried!!! Hence wanting a lodge then was told I had an upgraded room but it was twin beds put together and we were falling through the middle the staff were amazing but disappointed is an understatement and no where near compensated respectfully and was made to just accept it never ever again considering what I’d heard about the place the weekend and my partners recovery was beyond ruined"

"Only used the bar once, didn't have breakfast"

"This hotel is in a good location which is across the road from the major shopping centre. You have many dining choices"