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Reviews of TownePlace Suites by Marriott Toronto Northeast/Markham

3 out of 5
TownePlace Suites by Marriott Toronto Northeast/Markham
7095 Woodbine Avenue, Markham, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 994 reviews" "
Rating 8 - Good. 319 out of 994 reviews" "
Rating 6 - Okay. 78 out of 994 reviews" "
Rating 4 - Poor. 27 out of 994 reviews" "
Rating 2 - Terrible. 23 out of 994 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant, cafe, great facilities.
Stayed 1 night in May 2024
Response from Manager on Duty on 22 May 2024
Thank you for your feedback and for choosing to stay with us.

10/10 Excellent

Stephonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. It was beautiful and loved the area.
Stayed 2 nights in May 2024
Response from Manager on Duty on 21 May 2024
Thank you for choosing to stay with us. We look forward to welcoming you back in our property!

8/10 Good

zaid

Stayed 1 night in May 2024
Response from Hotel Management on 22 May 2024
Thank you for your feedback and for choosing to stay with us.

10/10 Excellent

Susan Cohoe, Lakeland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fantastic. I could tell they really care about their visitors. The entire facility was very clean - rooms, lobby, fitness center, business center, and breakfast area. Breakfast had lots of options and the food was fresh. There is a Starbucks located inside the hotel in their bistro. I will be visiting again. There are not many options for food, groceries, shopping without driving.
Stayed 7 nights in May 2024
Response from Manager on Duty on 18 May 2024
Thank you for your feedback and for choosing to stay with us!We look forward to welcoming you back in our property.

8/10 Good

Clint

Liked: Cleanliness, staff & service
Property was ok great staff
Stayed 4 nights in May 2024
Response from Hotel Management on 15 May 2024
We appreciate your feedback. Thank you for choosing to stay with us !We look forward to welcoming you back in our property.

10/10 Excellent

Shumaila

Liked: Property conditions & facilities
Cleaning issues in side the room, and bedding stuff
Stayed 3 nights in May 2024
Response from Hotel Management on 15 May 2024
We appreciate your feedback. Thank you for choosing to stay with us !We look forward to welcoming you back in our property.

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
We appreciate your feedback. Thank you for choosing to stay with us !We look forward to welcoming you back in our property.

10/10 Excellent

Allan, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience in staying for 2 nights at this hotel. Everything that we expected were all here. Our room was great with complete appliance and no issues at all. The breakfast was excellent and I just kept on coming back. This is now a place for us to stay whenever we're in Toronto/North York/Markham area in the future. I wish to extend the great services of their front desk/reception who greeted us upon entry to their property and especially to Kaye who explained to me the details of my reservation. To Derrance Luk, who serviced me above and beyond his duties by handling over some new towels and extra coffee sachets, to the dining crew at the breakfast room at 14th floor who make sure that the food array are topped up while keeping the dining tables clean. Overall, their service is impeccable. Thank you again and we will be back soon and thank you for the excellent service.
Stayed 2 nights in May 2024
Response from Manager on Duty on 9 May 2024
We appreciate your feedback. Thank you for choosing to stay with us !We look forward to welcoming you back in our property.

8/10 Good

Viliam

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hotel Management on 4 May 2024
We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back in our property.

8/10 Good

ISIOMA

It’s good
Stayed 4 nights in Apr 2024
Response from Manager on 3 May 2024
We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back in our property

6/10 Okay

Yagyansh

Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back in our property

10/10 Excellent

Qingshuang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Duty on 2 May 2024
We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back in our property.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and kind.
Stayed 2 nights in Apr 2024
Response from Manager on Duty on 29 Apr 2024
We appreciate your feedback and thank you for choosing to stay with us!We look forward to welcoming you back in our property.

6/10 Okay

DENNIS HUI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
No movable shower head as it is hard to shower toddler.
Stayed 3 nights in Apr 2024
Response from Manager on Duty on 29 Apr 2024
We appreciate your feedback and thank you for choosing to stay with us!

6/10 Okay

Samuel

"Fair" as a three-star hotel. I like the parking lot and I also like the fruit water provided at the hall. The 24/7 beverages snacks supply is appreciated, they are not too expensive though.
Stayed 4 nights in Apr 2024
Response from Manager on 27 Apr 2024
We appreciate your feedback, and we thank you for choosing to stay with us. We look forward to having you again in our property.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, affordable, nice room, enjoyed the breakfast, and staff very friendly
Stayed 2 nights in Apr 2024
Response from Manager on Duty on 20 Apr 2024
We appreciate your feedback and thank you for choosing to stay with us.

2/10 Terrible

Harpreet

Travelled with family
Worst experience, room smell bad and breakfast was terrible, there was no vegetarian food options. We paid for room with breakfast and there was no vegetarian food. My family had to buy food from outside. I need money back and coupon .
Stayed 3 nights in Apr 2024
Response from Hotel Management on 19 Apr 2024
Thank you for choosing to stay with us. We appreciate your rating & feedback. We apologize for the inconvenience this has caused. Your feedback has been forwarded to our leadership team to improve future stays.

8/10 Good

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 1 bedroom suite, travelling with our 17-year-old daughter. The full fridge and flatware/dishes/cooking items were a wonderful feature. The pull out couch was a very thin (old) mattress that was really uncomfortable... so the pliable young person was fine but we (less pliable parents) would have been crippled. No fitted sheet or mattress cover, one flat sheet was provided and one very thin blanket. The pool area was hot, like swampy hotel hot, but the pool wasn't heated. It was overrun with screamy young girls so we didn't stay long but it was a nice space. Breakfast in the morning was lovely - standard hotel offerings: waffle maker, bagels/bread, sausages, eggs, muffins, yogurts... Something for everyone and lots of it. The staff we interacted with were amazing. My only real complaint is the seemingly thinness of the walls. Our first night was interrupted by the people upstairs yelling and running all night. Thankfully they left the next night. Overall, this was a great stay. Free Parking is limited but paid parking is not suitable for trucks with back racks/lights. Right beside the highway so convenient to get to.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 19 Apr 2024
We apologize for the inconvenience this has caused. We are looking forward to make it better for you and welcome you back at our hotel.

8/10 Good

Nataly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Beautiful large pool and fitness facility. Free breakfast was quite good and had a lot of selection.
Stayed 1 night in Apr 2024
Response from Manager on Duty on 18 Apr 2024
We appreciate your feedback and thank you for choosing to stay with us.

10/10 Excellent

Andrea

Stayed 1 night in Apr 2024
Response from Manager on Duty on 5 May 2024
We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back in our property.

8/10 Good

amina

Travelled with family
Liked: Property conditions & facilities
The staff is very welcoming.
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
We appreciate your feedback and thank you for choosing to stay with us.

8/10 Good

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally, I had a very good stay at Townplace Suites. Staff was very warm and friendly. I did not know that I was required to pay for parking as I thought it was free when I booked online. I paid $8 fee per night at booking but when I was checking out, I found out that $60 was placed on hold for parking on my payment method. This should not be. Otherwise, I had a great time and I would gladly recommend Townplace Suites to my friends as an option to stay for vacation.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
We apologize for the inconvenience this has caused. We are looking forward to make it better for you and welcome you back at our hotel.

10/10 Excellent

Christy

Travelled with family
Liked: Staff & service, amenities
.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you for reaching out to us. Please let us know if there is anything we can help you with.

10/10 Excellent

wanli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you for reaching out to us. Please let us know if there is anything we can help you with.

10/10 Excellent

Jarvis

Stayed 3 nights in Apr 2024
Response from Manager on Duty on 29 Apr 2024
We appreciate your feedback and thank you for choosing to stay with us !We look forward to welcoming you back in our property.

8/10 Good

troy

Stayed 1 night in Apr 2024
Response from Manager on Duty on 28 Apr 2024
We appreciate your feedback and thank you for choosing to stay with us!

8/10 Good

Jessica

Liked: Staff & service
Dated
Stayed 1 night in Apr 2024
Response from Hotel Management on 6 Apr 2024
We appreciate your feedback and we thank you for choosing to stay with us. We look forward to having you again in our property.

10/10 Excellent

Tania

Liked: Amenities
Very pleasant staff the property is clean breakfast is excellent changes up every day room service is wonderful and they honored the price I had online I didn't go there and there was no surprise extra charges or anything like that.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 6 Apr 2024
We appreciate your feedback and we thank you for choosing to stay with us. We look forward to having you again in our property.

10/10 Excellent

Binh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BREAKFAST IS AWESOME BUT STRAMBLE EGG NEED INPROVEMENT
Stayed 1 night in Mar 2024
Response from Hotel Management on 2 Apr 2024
We appreciate your feedback and we thank you for choosing to stay with us. We look forward to having you again in our property.

8/10 Good

Keo

Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 Apr 2024
We appreciate your feedback and thank you for choosing to stay with us.

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 29 Mar 2024
Thank you for choosing to stay with us. We appreciate your rating.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything i like. Friendly personal.thanks.
Stayed 6 nights in Mar 2024
Response from Hotel Management on 24 Mar 2024
We appreciate your feedback and we thank you for choosing to stay with us. We look forward to having you again in our property.

10/10 Excellent

Zerihun

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Hotel Management on 14 Mar 2024
Your feedback is much appreciated. Thank you for choosing to stay with us.

10/10 Excellent

Caroline

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I knew when I booked that there was an additional charge of 100$ plus tax for the two days of stay with my little dog. Otherwise, it’s a really great hotel.
Stayed 2 nights in Mar 2024
Response from Manager on Duty on 10 Mar 2024
Your feedback is much appreciated. Thank you for choosing to stay with us.

8/10 Good

Alan, Ottawa

Stayed 1 night in Feb 2024
Response from Manager on Duty on 10 Mar 2024
Thank you for choosing to stay with us. We appreciate your rating.

10/10 Excellent

Rafaela

Liked: Cleanliness, staff & service, property conditions & facilities
Very Friendly Staff
Stayed 8 nights in Feb 2024
Response from Hotel Management on 4 Mar 2024
Thank you for choosing to stay with us. We appreciate your rating.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on 1 Mar 2024
Thank you for choosing to stay with us. We appreciate your rating.

10/10 Excellent

Emelda

Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Thank you for choosing to stay with us. We appreciate your rating.

8/10 Good

Yangsook

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 23 Feb 2024
Thank you for choosing to stay with us. We appreciate your rating.

4/10 Poor

Francois

Travelled with family
Disliked: Amenities, property conditions & facilities
The king bed we booked is only a Queen bed. The Double sofa bed is actually a single sofa bed. So the booking does not match what we got at all. The swimming pool is not available either.
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Thank you for choosing to stay with us. We appreciate your rating & feedback.

10/10 Excellent

JULIA

Travelled with partner
The place was clean, staff friendly. Breakfast was ok. Lucky they had a timmies close by.
Stayed 7 nights in Feb 2024
Response from Manager on 11 Feb 2024
Thank you for choosing to stay with us. We appreciate your rating & feedback.

10/10 Excellent

Feven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice place to stay
Stayed 7 nights in Feb 2024
Response from Manager on 11 Feb 2024
Thank you for choosing to stay with us. We appreciate your rating & feedback.

10/10 Excellent

Pui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Night Manager on 9 Feb 2024
Thank you for choosing to stay with us. We appreciate your rating & feedback.

10/10 Excellent

Sidney Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! the receptionists at the front desk were very nice and helpful! A Very safe hotel. Room was very clean! Such a nice hotel to stay at! We are definitely staying at this hotel again, when we visit again!
Stayed 2 nights in Feb 2024
Response from Night Manager on 9 Feb 2024
Your feedback is much appreciated. Thank you for choosing to stay with us.

10/10 Excellent

Mervat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very well received the staff was very nice .. the room was nice and clean but the only down fall is that pool was empty and we were not told , so we couldn’t use it and that was one of our reasons taking the hotel .
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Your feedback is much appreciated. Thank you for choosing to stay with us.

10/10 Excellent

shaylynn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the staff where amazing and kind my kids and i had the perfect stay
Stayed 2 nights in Jan 2024
Response from Night Manager on 9 Feb 2024
Your feedback is much appreciated. Thank you for choosing to stay with us.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 9 Feb 2024
Thank you for choosing to stay with us. We appreciate your rating & feedback.

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous time the room was lovely
Response from Night Manager on 9 Feb 2024
Your feedback is much appreciated. Thank you for choosing to stay with us.

10/10 Excellent

Feven

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 7 nights in Jan 2024
Response from Manager on 30 Jan 2024
Thank you for choosing to stay with us we appreciate your rating and feedback.

10/10 Excellent

Raghbir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on 30 Jan 2024
Thank you for choosing to stay with us we appreciate your rating.