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Reviews of Nu Hotel Toronto

2 out of 5
Nu Hotel Toronto
6465 Airport Road, Mississauga, ON

Reviews

5.4
Rating 10 - Excellent. 115 out of 1001 reviews" "
Rating 8 - Good. 192 out of 1001 reviews" "
Rating 6 - Okay. 190 out of 1001 reviews" "
Rating 4 - Poor. 226 out of 1001 reviews" "
Rating 2 - Terrible. 278 out of 1001 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel acoustics are terrible. If you want to hear your neighbors all night this is the place for you. Otherwise its a basic place to rest your head, if you can get any sleep due to the noise. The staff are friendly enough and the shuttle is a nice touch. Getting a call 15 min to the room to confirm the shuttle was also good. Probably wont stay again due to the noise.
Stayed 1 night in May 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Max, St Johns

Business traveller
Disliked: Staff & service, property conditions & facilities
This is not a real hotel. It’s converted offices above a car rental place. The shuttle didn’t show up, even after calling the front desk and requesting it and being told it would be there in 25 min every time we called. The door is hard to find because you literally go in through the car rental place. There’s no lock on the inside of the room except the latch lock. Two throw pillows instead of real pillows on the bed. The walls are thin and you can hear everything (sorry everyone for my 2am departure!) including flights overhead.
Stayed 1 night in Apr 2024

8/10 Good

Rizwan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spending three nights, i would have expected my room cleaning and arrangement everyday.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rizwan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

2/10 Terrible

Magda

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad customer service and elevator needs maintenance
Stayed 1 night in Apr 2024

4/10 Poor

Grace

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ajao

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The drivers were very pleasant and fast
Stayed 1 night in Apr 2024

2/10 Terrible

Nabil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad...
Stayed 2 nights in Apr 2024

2/10 Terrible

Patrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a rental car kiosk, above a subway and shawarma shop.This should be classified as a very low budget motel. I was under the impression that expedia had higher standards than this. As you walk through the hallways there was a dirty baby pack and play in front of 2 microwaves, not a great impression of clenliness. Don’t expect to take a shower…turn the water on… Cold. Turn it off and back on …. scalding hot. Terrible “hotel”. Can’t even say you get what you pay for. Paid too much!!!
Stayed 1 night in Apr 2024

8/10 Good

lelah

Liked: Cleanliness, property conditions & facilities
Best priced room for an airport layover. Nothing luxurious but a clean bed and bathroom.
Stayed 1 night in Apr 2024

2/10 Terrible

Yolande

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
TV did not work. Room was expensive given Expedia price differed from hotel price. No complimentary breakfast given website was screwed up. People…, get your act together. Will not be going back
Stayed 1 night in Apr 2024

4/10 Poor

Colleen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you desperately need to sleep because of a delayed flight, pay the extra bucks to stay anywhere else but this Nu hotel! It’s not Nu, it’s Ol. Lol! Dusty walls, old school elevator, crappy service, etc
Stayed 1 night in Apr 2024

8/10 Good

Patricia, North York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean place.
Stayed 1 night in Apr 2024

6/10 Okay

Jane

Liked: Cleanliness
I called from the airport for a free shuttle, but the phone was out of service. I took a cab, they said they will refund my cab fare to the credit card I left for incidentals. I will wait for my credit card bill to see if this was done.
Stayed 1 night in Mar 2024

2/10 Terrible

Alexa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super old building, really noisy and scary elevator. Room door did not lock. Dust everywhere - super unclean. Only 2 small pillows on bed. Light bulb burnt out in washroom. TV wasn't working and went down to front desk to ask for help - she said she would come up to check but she never came.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcus

Stayed 1 night in Apr 2024

4/10 Poor

Jenn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the air planes the place is quite. Oh you can hear next door talking. Other than that I would recommend
Stayed 2 nights in Mar 2024

10/10 Excellent

Rajkumarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient stay , clean up to date and have fast food just downstairs and easy access to the airport. Recommended 5 out of 5
Stayed 1 night in Mar 2024

8/10 Good

signe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite noisy but the staff was really kind and arrangeres free taxi to the airport.
Stayed 1 night in Mar 2024

6/10 Okay

Helena

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Zhentong

It is okay
Stayed 1 night in Mar 2024

2/10 Terrible

Cheyenne

Disliked: Cleanliness, staff & service, property conditions & facilities
Blood on walls. Dirty. Didn’t receive damage deposit back. Did not look at all like pictures online.
Stayed 1 night in Mar 2024

4/10 Poor

Micayla

Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, staff were incredibly rude and unhelpful when organizing my airport transfer. The hotel is a single floor of rooms, accessed by a rickety elevator, located above a car rental shop. As a solo woman, I didn’t feel super safe or comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Jerzy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

2/10 Terrible

Tammy

Disliked: Staff & service
They are not clear where their shuttle is. It's not with the other Hotel shuttle buses. They should specify that. They have no phone manners. First time I called to find out about shuttle, they told me pole E3, and hung up before I can ask how long it would take. I stood outside in the freezing cold for 30 minutes. Called back to ask how much longer it would take, she answered "I will call him again" and hung up again, without telling me how long. 😡 The bottom of the foot of the toilet was dirty and garbage behind the toilet, so it had not been cleaned.
Stayed 1 night in Mar 2024

10/10 Excellent

rosalie

Stayed 3 nights in Mar 2024

4/10 Poor

John

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient and budget park and stay. Noisy when people move in and out all night, then garbage truck and planes take over at 6 a.m. You get what you pay for. Owners are very helpful and responsible, room is clean and renovated
Stayed 1 night in Mar 2024

4/10 Poor

Ali

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room specifically bedding was not clean. There was no soap in the bathroom. The hotel is at Very noisy area and the windows are not capable to absorb the noise.
Stayed 1 night in Mar 2024

8/10 Good

Valeriia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Natalie J

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

nicholas

Travelled with partner
Disliked: Cleanliness, staff & service
Our stay was to be expected for the price we paid but the rooms need a much more thorough cleaning, the tv and wifi didn’t work.
Stayed 1 night in Mar 2024

2/10 Terrible

Gurpreet

Travelled with partner
Smelly rooms
Stayed 1 night in Mar 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

abdirashid

No service front desk is bad no parking no tv service
Stayed 1 night in Mar 2024

2/10 Terrible

anders

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower didn’t work. Bug running around on the bathroom floor. Killed it. Wake up call never came. Would never stay there regardless of price.
Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the inexpensive price and the large Queen bed. I just needed an overnight room and Nu Hotel was great. Very close to the airport! What I did NOT like was that when I emailed them @ their info address and asked where the shuttle bus would pick me up at, they simply said to phone when I cleared customs. I would rather them have told me in the email what pillar to be at to get the shuttle!
Stayed 1 night in Mar 2024

10/10 Excellent

Mandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe place
Stayed 1 night in Mar 2024

8/10 Good

Daniel

The price
Stayed 1 night in Mar 2024

8/10 Good

ALBY

Stayed 1 night in Feb 2024

2/10 Terrible

drake

Stayed 1 night in Feb 2024

8/10 Good

James, Napanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a place to sleep, waiting on a flight
Stayed 1 night in Feb 2024

6/10 Okay

Oksana

Stayed 1 night in Feb 2024

4/10 Poor

Felicia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated and not clean. Janky elevator. Primarily using it as a layover in Toronto so just wanted somewhere clean and convenient but it did not deliver. Airport shuttle did not come when we requested in the morning, so got to the airport later than we wanted for our flight- stressful.
Stayed 1 night in Feb 2024

8/10 Good

Robert St

Stayed 1 night in Feb 2024

2/10 Terrible

Alex

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Read this review before booking here! When we checked in, they gave us the wrong key to the door. Then the door would not lock, so we had to put our luggage against the door. They would not offer us a solution or help with anything. It was already 10PM so we just pushed our bags and side table in front of the door as we didn't have another option. The bed had lint and dirt on it. It is not presented as a motel. That is what it is at best. When I called about the shuttle, the receptionist hung up on me because apparently I had already called and should not bother her. (I should note. I had not) The shuttle is not always available, which is why we chose this place close to the airport. I do not recommend to go to this place. We just needed somewhere to crash as we had a connecting flight the next morning. Not worth it.
Stayed 1 night in Feb 2024

4/10 Poor

Glen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Katelyn

Disliked: Cleanliness, property conditions & facilities
Location is good for the airport. Just a sketchy looking place though. Weird elevator.
Stayed 1 night in Jan 2024