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Rating 10 - Excellent. 2544 out of 6734 reviews" "
Such a convenient location. Staff is great, hotel is clean, quiet, very nice.
Ashley
Stayed 3 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Ashley, Thank you for the amazing review! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We know if we are doing it well, people will fall in love with us. Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Close to everything but traffic/construction everywhere and construction in the building
Andra
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Andra, Thank you for the review and for staying at the Chelsea Hotel. We apologize if there was any inconvenience during your stay! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Roger, Thank you for the perfect review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist
4/10 Poor
Bettyann
23 Apr 2024
Bettyann
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Bettyann, Thank you for the score! We are sorry if your most recent visit was not one you had been entirely happy with. We hope you can give us another opportunity to restore your faith in our accommodation and services. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto.
A good to stay... You can eat anytime you want coz there's is a resto inside the hotel/lobby.a very convenient to leave.
YVETTE
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Yvette, Thank you so much for your recent review of your stay at the Chelsea Hotel! We're delighted to hear that you found Chelsea Hotel to be a good place to stay, and that you enjoyed the convenience of having a restaurant right in the lobby. We truly appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
4/10 Poor
ahmad
22 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Huge construction next to hotel. Very noisy early mornings
ahmad
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Ahmad, Thank you for your recent review and for choosing to stay at the Chelsea Hotel. We apologize for any inconvenience caused by the construction noise nearby. Unfortunately, this is beyond our control, but we appreciate your understanding. We hope to welcome you back again soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Rose, Thank you for the perfect score! We appreciate every bit of honest feedback as it helps us continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Anna Maria, Thank you for the wonderful review! We are thrilled to know that our amenities and hospitality were well-suited to your needs. Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
8/10 Good
Jeffrey, Webster
19 Apr 2024
Liked: Cleanliness
Thumbs up
Jeffrey
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Jeffrey, Thank you for the review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
8/10 Good
Monique
19 Apr 2024
Monique
Stayed 4 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Monique, Thank you for the score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
6/10 Okay
My Linh
Travelled with partner
19 Apr 2024
Liked: Cleanliness, staff & service
The shower in my room was not functioning properly. Otherwise, it was good
My Linh
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear My Linh, Thank you for the review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We apologize for the inconvenience with the shower not working, we will let our maintenance know about this issue. Thank you for bringing this into our attention. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
The hotel was decent but not exceptional, offering basic amenities. Ideal for families with young children, it provided plenty of space for our toddler to run and swim to their heart's content. Not the highlight of our Toronto stay, but it served its purpose.
Chris
Stayed 3 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Chris, Thank you for your honest review of your recent stay at the Chelsea Hotel. We're pleased to hear that you appreciated our amenities for kids and that your toddler had plenty of space to enjoy. While we aim for exceptional experiences, we understand your feedback and are always looking for ways to improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Cassidy, Thank you for the review and for staying at the Chelsea Hotel. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Seth, Thank you so much for taking the time to leave us an excellent review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Old not renovated for many years.
Bathroom very old and making air noise in middle of the night because of the air noise in plumbing dometing hot water was coming out brown .
Roland
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Roland, Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your feedback regarding the condition of our rooms, and we want you to know that we are actively working on renovations and upgrades to improve our facilities. We apologize for any inconvenience you experienced during your stay and hope to welcome you back once our improvements are complete. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
Standard room. Everything was fine. Breakfast at the market cafe was very nice.
Janet
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Janet, Thank you so much for taking the time to leave us a wonderful review! We know if we are doing it well, people will fall in love with us. Your happiness and comfort are of utmost importance to us! Also, amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Central location close to Downtown area. Staff were all professional and approachable with the Concierge staff being super helpful.
Rooms are a little tired and dated but overall a reasonable hotel.
Gabriel
Stayed 4 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Gabriel, Thank you for your review and for choosing to stay at the Chelsea Hotel. We're glad to hear that you found our central location convenient and our staff professional and approachable. Your feedback about the rooms being a bit tired and dated is duly noted, and we're continuously working to improve our facilities. We hope to have the opportunity to welcome you back in the future. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
4/10 Poor
Albert
15 Apr 2024
Not worth the cost room is small for the price and there was no parking available for pick up trucks
Albert
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Albert, Thank you for sharing your feedback with us. We apologize for any inconvenience regarding parking availability for pick-up trucks. While we do have limited spots for oversize vehicles, availability is not guaranteed. We appreciate your understanding and hope to welcome you back for a better experience. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
4/10 Poor
Jarod
15 Apr 2024
Jarod
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Jarod, Thank you for the score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We are sorry if your most recent visit was not one you had been entirely happy with. We hope you can give us another opportunity to restore your faith in our accommodation and services. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
The location was very nice right next to a bunch of restaurants and shopping places. The hotel staff was super nice.
Christopher
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Christopher, Thank you so much for taking the time to leave us an excellent review! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We are also thrilled to know you had a great experience during your stay. Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist, Chelsea Hotel
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Joanne, Thank you for the amazing review! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Super nice and clean. Comfortable beds. Easy walking to many places. We ran out of time and didn’t make
It to the pools- it was raining
Grant
Stayed 4 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Grant, Thank you so much for taking the time to leave us a wonderful review! Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Marissa, Thank you for the excellent review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Aline, Thank you for the review and for staying at the Chelsea Hotel! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. . We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Brittany, Thank you for the review and for staying at the Chelsea Hotel. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
The only thing I did not like was the noise from the other room. It was loud until the early hours of the morning. The staff was super friendly, and I would probably stay here again.
Chantal
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Chantal, Thank you for the review and for staying at the Chelsea Hotel. We appreciate every bit of honest feedback as it helps us continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience. Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Anthony, Thank you for the perfect score! We are thrilled to know that our amenities and hospitality were well-suited to your needs. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Benjamin, Thank you for the perfect score! We are thrilled to know you had a great experience during your stay. Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist, Chelsea Hotel
Staff was amazing.
Room was exactly what we wanted.
I will definitely go back there on my next business trip.
Avani
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Avani, Thank you so much for taking the time to leave us a wonderful review! We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.
6/10 Okay
Kanika
Business traveller
12 Apr 2024
You pay for location.
Kanika
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Kanika, Thank you for the honest review! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Crisanta, Thank you so much for taking the time to leave us an excellent review! Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Great location, great staff, beautiful lobby and it was nice to have an adult only pool.
Katie
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Katie, Thank you for the wonderful review! We are thrilled to know that our amenities and hospitality were well-suited to your needs. Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
10/10 Excellent
Alan
Travelled with partner
11 Apr 2024
Liked: Cleanliness, staff & service
Great central location
Alan
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Alan, Thank you so much for taking the time to leave us a wonderful review! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
친애하는 종윤 고객님, 첼시 호텔을 이용해주시고, 리뷰를 남겨주셔서 감사드립니다. 불편을 끼쳐드려 죄송합니다. 현재 시설 업그레이드 및 개선 작업을 진행하고 있습니다. 다시 돌아올 수 있는 기회를 주시기 바랍니다. 감사합니다. 게스트 경험 전문가, Chelsea Hotel, Toronto
4/10 Poor
Samantha
Business traveller, Travelled with partner
10 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
We had booked a king, they over booked king rooms so we didn’t get a king. We got a room with two double beds. They “upgraded” us to this double beds room but it was bogus and not an upgrade. The room wasn’t overly clean either… we originally thought it would be nice because the lobby is actually beautiful . Very deceitful lol
Samantha
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Samantha, Thank you for sharing your feedback with us. We're truly sorry for the inconvenience you experienced during your stay. Your comments are valuable, and we're committed to making improvements. We hope to have the opportunity to exceed your expectations on your next visit. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
Needs to be renovated in the common areas... I liked the balcony and being able to open the door for fresh air
Paul
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Paul, Thank you for the honest review and for staying at the Chelsea Hotel. Please rest assured that we are actively working on making improvements and upgrading our facilities, including updating our rooms. Your feedback has been duly noted, and we are committed to ensuring that our accommodations meet the highest standards of comfort and quality for our guests. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto
8/10 Good
Rhyanna
10 Apr 2024
Liked: Staff & service
Rhyanna
Stayed 1 night in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on 24 Apr 2024
Dear Rhyanna, Thank you so much for taking the time to leave us a wonderful review. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
6/10 Okay
Corey
Travelled with partner
9 Apr 2024
Liked: Amenities
Overall, quite neutral. The rooms seemed a bit dated compared to others I've been at, especially for the pricing. Keeping that in mind, you are downtown Toronto, so that is also factoring in. I'm comparing it to some places in Minneapolis and such places. Nice location, not a fan of the doors closing at 10PM, the side doors.
Corey
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 10 Apr 2024
Dear Corey, Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your honest feedback about your experience. Thank you for your review and for choosing to stay at the Chelsea Hotel. We appreciate your honest feedback about your experience. We apologize if the room's dated appearance didn't meet your expectations, and we understand your perspective regarding pricing in comparison to other locations. We're glad you found our downtown Toronto location convenient. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on 10 Apr 2024
Dear Craig, Thank you for the perfect score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.
8/10 Good
Mark, Douglas
Business traveller
9 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was very dated and balcony was full of Pidgeon poop. For the price it’s not worth it. Staff were very good
Mark
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on 10 Apr 2024
Dear Mark, Thank you for your review and for choosing to stay at the Chelsea Hotel. We sincerely apologize for the inconvenience you experienced with the condition of your room and balcony. Please know that we take your feedback seriously, and we'll work diligently to address these issues. We're glad to hear that you found our staff to be very good, and we appreciate your recognition of their efforts. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.
The bed and room were great; It even came with a balcony! Location was good 10/10
Najha
Stayed 2 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on 10 Apr 2024
Dear Najiha, Thank you for your review and for choosing to stay at the Chelsea Hotel. We're thrilled to hear that you enjoyed the great bed and room, especially with the added bonus of a balcony! We're glad you found our location to be convenient as well. Your feedback means a lot to us, and we hope to welcome you back for another fantastic stay in the future. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
Response from Guest Experience Specialist, Chelsea Hotel on 10 Apr 2024
Dear Christopher, Thank you for your review and for choosing to stay at the Chelsea Hotel. We're delighted to hear that you enjoyed our convenient location close to all the sights and found our staff to be friendly. We appreciate your feedback and hope to welcome you back for another great stay in the future. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto
6/10 Okay
Ismet
Travelled with family and small children
8 Apr 2024
Liked: Staff & service
convenient location
Ismet
Stayed 2 nights in Mar 2024
Response from Guest Experience Specialist, Chelsea Hotel on 10 Apr 2024
Dear Ismet, Thank you for the score! Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto