4/10 Poor
Laura L.
9 Sept 2025
Liked: Cleanliness, check-in, communication
Disliked: Location, listing accuracy
While the interior of this property looked nice, I cannot recommend based on the shady neighborhood in which it is located. First, this is called Casa HOTEL, leading us to believe that it was part of an apartment complex with some sort of security. It is just an individual apartment above a convenience store with barred windows and doors. The neighborhood is described as “vibrant” in the listing. Accurate if by vibrant you mean in the middle of a run-down neighborhood with barred windows and doors, homeless people all over the place, some UNDRESSED, and who harass you as you walk the 3 blocks from a parking garage to the property or when you open the door for food delivery. The air conditioning didn’t work. It was 80 degrees on the 1st floor and obviously hotter than that on the second floor where the bedrooms were, no matter how low we turned the AC. One of the fans provided didn’t even work, and our bed literally collapsed when we sat on it. About all I can say positive was that it has charming woodwork. We arrived in the early evening and did not want to stay there, but we stayed one night, arranged for other accommodations, and left the next morning instead of staying 4 nights. The host gets 5 stars for communication & helpfulness once we expressed our safety concerns, & did give a discount for the inconvenience of no air conditioning during a 90 degree spell. We got a full refund for the 3 nights we didn’t stay. Cannot recommend.
Laura L.
Stayed 4 nights in Aug 2025