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"Spa was nice a little busy but not overwhelming. Bar staff could show a lot more courtesy and some general hospitality. We were left just standing at the bar for 5 minutes without even being acknowledged until one of the waitress came off the floor to take our order, felt slightly uncomfortable like we weren’t welcome. "

"The hotel is perfectly positioned, right next to the shopping centre and a multi-storey car park. My only criticism would be the gym, which is tiny and poorly equipped. "

"Check-in was quick and staff were polite and helpful. Double room is very compact so only really comfortable for one person, but is quiet with good aircon. Although no kettle is provided you can get drinks from the vending machine in reception, including hot water. This hotel is next to high street shops so it's easy to buy food or eat out. There is a bus stop close by which is convenient for getting in and out of the Oxford. "

"Cold room, but tired but otherwise just fine. Lovely staff."

"Generally very pleased with my stay. Very good value for money "

"Fantastic 2 night stay. Got an upgraded room on check in, brilliant hotel "

"The young lady on reception has very poor customer service. She is condescending and rude, she was to me and other guests. The room was not vacuumed at all and filthy. Uncomfortable mattress. "

"Clean room, pleasant staff "

"The spa was dirty with bugs crawling around the pool edge. This made me question the entire cleanliness of the hotel."