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Reviews of City Hotel Nieuw Minerva

3 out of 5
City Hotel Nieuw Minerva
Boommarkt 23, Leiden

Reviews

8.0

Very good

Rating 10 - Excellent. 38 out of 145 reviews" "
Rating 8 - Good. 71 out of 145 reviews" "
Rating 6 - Okay. 25 out of 145 reviews" "
Rating 4 - Poor. 10 out of 145 reviews" "
Rating 2 - Terrible. 1 out of 145 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quaint and the staff was very helpful. It was located right along the canal with easy access to restaurants and the Saturday market.
Stayed 2 nights in Mar 2024
Response from C on 2 Apr 2024
Thank you for staying with us and for sharing your feedback!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is central to many shops and restaurants. My room had a nice view of the canal. All of the staff was very friendly and helpful. Check in and check out were easy. Breakfast option offered.
Stayed 2 nights in Oct 2023
Response from C on 15 Oct 2023
Thank you for staying with us and for your kind words! We're happy you enjoyed your stay so much

4/10 Poor

DAVID

Disliked: Property conditions & facilities
No elevator, no heat or AC, low water pressure for shower, small room. Bad smell on upper floor. We do not plan to return.
Stayed 6 nights in Jul 2023
Response from C on 15 Aug 2023
Very much for the feedback.On the website is standing that we do not have a elevator.

10/10 Excellent

Reibhardjan

Stayed 1 night in Jun 2023
Response from C on 27 June 2023
thank you for the review.

6/10 Okay

Shirley

Disliked: Staff & service
Good central location for eating, bars and shops. Unfortunately room wasn't cleaned on one of the days. Mentioned this to staff early evening around 6pm and later when returned to hotel at 10pm when it still had not been cleaned. Staff only said they didn't know why not. Used cups left in the room for 3 days and no clean ones left when they were all used. Specifically had to ask to get them changed.
Stayed 3 nights in Sep 2022
Response from Team City Hotel Nieuw Minerva on 3 Nov 2022
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service
Beautiful downstairs reception and bar; great to have storage for our bikes. Super breakfast and breakfast room. Lovely to have interesting ornaments and antiques in display. A minor criticism was the lack of umbrellas to borrow as it was raining hard when we arrived.
Stayed 1 night in Sep 2022
Response from Management City Hotel Nieuw Minerva on 11 Oct 2022
Thank you for sharing your feedback, and for your kind words! We're happy to read you enjoyed your stay so much.

10/10 Excellent

Shizumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from City Hotel Nieuw Minerva on 21 Sept 2022
Dank u voor uw beoordeling!

4/10 Poor

Kathryn

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Terrible beds, no air
The hotel is friendly, but the bar is full of drunks. The room has no air circulation, and I could feel the bed springs. Good water temp.
Stayed 2 nights in Jul 2022

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from City Hotel Nieuw Minerva on 8 Aug 2021
Thank you for your positive review! We hope that you have had a good time in Leiden and in our hotel!

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from City Hotel Nieuw Minerva on 29 Sept 2020
Thank you very much for your review! We hope that you enjoyed your stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice hotel in a town with not a lot of options
Stayed 1 night in Aug 2020
Response from Hotel Management on 1 Sept 2020
Thank you for staying with us and sharing your feedback! As we are a small, independently owned hotel in the city centre, we are very curious which options you missed? The city with all it's options is right outside our doorstep.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
The bedroom lacked a mirror with just a small one in bathroom. Otherwise everything was fine. Location excellent and staff helpful and friendly.
Stayed 2 nights in Aug 2020
Response from Hotel Management on 1 Sept 2020
Thank you for staying with us!

8/10 Good

Ingar

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2020
Response from Hotel Management on 1 Sept 2020
Thank you!

8/10 Good

Said, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, silent Nice. Staff very friendly and helpful
Stayed 4 nights in Dec 2019
Response from Management City Hotel Nieuw Minerva on 18 Dec 2019
Thank you for your kind feedback, it was a pleasure to have you as our guest.

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location in the heart of Leiden's student quarter and friendly service. The room is kind of basic but is comfortable enough
Stayed 1 night in Oct 2019

8/10 Good

Julie, Boston, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a great location. Wish we had a room with a view.
Stayed 2 nights in Sep 2019
Response from C on 8 June 2023
thank you for the feedback

10/10 Excellent

Ugur

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from City Hotel Nieuw Minerva on 4 July 2019
Dank u !

8/10 Good

David, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City Hotel Nieuw Minerva is a cozy hotel located in a convenient location in Leiden.
Stayed 2 nights in Apr 2019
Response from City Hotel Nieuw Minerva on 2 July 2019
Thank you !

10/10 Excellent

Petter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our expectations
Three nights in Nieuw Minerva. Occasion: Rembrandt exhibitions in The Hague and Amterdam, with Leiden the ideal place to stay. Very friendly, quiet room (no view, but we prefer the quiet), good bed - slept like logs. Good breakfast. Nice, old Dutch style hotel going well with the Rembrandt paintings.
Stayed 3 nights in Apr 2019
Response from Management on 7 May 2019
Thank you for staying with us, it was a pleasure having you as our guests !

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice place to stay in lovely Leiden. Great staff and will definitely stay here again when on business in the area
Stayed 1 night in Nov 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good , but noice is a little big and annoying from outside , cleaning is great
Stayed 2 nights in Sep 2018
Response from C on 8 June 2023
Thank you for the feedback .We hope to see you again.

10/10 Excellent

Xudong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Michael

Minerva
Good service minded staff. Nice and cmean rooms.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location & good helpful staff. No elevator
Stayed 7 nights in Sep 2018
Response from C on 8 June 2023
Thank you for the feedback .We will hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed the great location. Centrally located and great staff.
Stayed 1 night in Jun 2018
Response from Hotel Nieuw Minerva on 18 July 2018
Thank you for rating our hotel ! We're pleased you had a good time in Leiden.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location right in the heart of the canals.
Stayed 1 night in Jun 2018
Response from Hotel Nieuw Minerva on 18 July 2018
Thank you for rating our hotel !

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Hotel Nieuw Minerva on 18 July 2018
Thank you for rating our hotel !

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Quaint and well-located. Not all rooms w/views.
Bed was comfortable enough, decent water pressure, good black out drapes, helpful staff. Decor was faded, wallpaper was warped. View of fire escapes and terrace littered with garbage and empty wine bottles. Poor air circulation.
Response from Hotel Nieuw Minerva on 13 June 2018
Thank you for your feedback and are pleased to read you enjoyed your room. The terrace had mistakenly not been cleaned, and we apologize for any inconvenience.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Thank you very much for your kind review!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel in city center
The Hotel Minerva is a pleasant small hotel in the historic center of Leiden. The hotel staff are welcoming and helpful. Breakfasts are well worth the cost. A room is available for storing bicycles overnight. It should be noted that the hotel doesn't have a lift and the stairways are steep and tall, so those with mobility issues (or lots of luggage) may find it difficult to get to and from the rooms. The hotel is a good value, and we would definitely stay there again the next time we are in Leiden.
Thank you very much for your kind review! We hope to welcome you again in the future. Kind regards, Richard Berk Reception City Hotel Nieuw Minerva

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect!

8/10 Good

Darrel, Providence, RI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the centre of Leiden
This hotel provides good value for what you pay for. It is a charming little hotel in the city centre, walkable distance from the main university and many likely tourist destinations. The hotel itself was in good condition, the staff were cordial, the room was modestly appointed, but this is to be expected given the price. I appreciated the fact that the hotel had a decent continental breakfast option, which made the logistics of my visit simpler.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy hotel with unique character.
Staff were very friendly and helpful. Continental breakfast very good with amazing freshly baked bread straight from the oven! The hotel is in a very historic building, so the rooms are rather basic, but this is part of the charm in my opinion. Location is excellent, right in heart of historic Leiden with shops and restaurants very close by. Very cosy hotel with unique character.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little Hotel
Super place to stay. Very convenient to everything

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

j w, newbury

Liked: Cleanliness, staff & service, room comfort
Stayed for two nights to visit family. Hotel clean, typical dutch building steep staircases, but nice views from secon floor and very quiet at night as Leiden is relatively car free in the centre. Hotel has nice old world feel.

8/10 Good

Gerry, Witney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Business trip but very comfortable, very helpful staff, lovely canalside location close to good restaurants

8/10 Good

Guido, Newberry

Liked: Cleanliness, staff & service, property conditions & facilities
Old town near Leiden centraal
It is a nice hotel with a nice breakfast. I also had dinner twice and it was good. Nothing fancy, but good and reasonably priced. The room I had was a bit small and they have lots of pillows and a comforter on the bed which waists a lot of space once you take them off the bed. The cabinet is a bit small as well. But overall, it was a very nice hotel in the old town and in walking distance from the train station.

8/10 Good

Hend, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Venice
We stayed for 2 nights;the hotel location is quite and 5 min walk to a waterbus station. The room was great but no wifi in the rooms, only in reception. The breakfast is basic.

10/10 Excellent

L. Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Emily, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
Was in Leiden for the university for a few days. Convenient neighborhood, everything perfectly comfortable and clean. The building's a bit old but in good condition. Only thing to be aware of is that there's no elevator - my room was on the third floor, and I was happy I'd packed light.

6/10 Okay

Maria, USA

Liked: Cleanliness
A quirky hotel with lots of character
First hotel on our cycle trip. Happy that there was covered storage for our cycles. Our suitcases were waiting for us in the lobby. When we arrived we had been cycling in 3 hours of cold rain and were so glad to arrive. We were told we were on the 2nd floor, in the morning a fellow resident mentioned we should have used the service elevator to get out bags upstairs. We had 2 sets of steep stairs. Room 1 was very small with a day bed, room 2 had another small set of stairs to a small double room with a great view towards the canal. The location of the hotel was great. It was difficult to get information from the front desk. They were helpful when asked but information was not provided unsolicited. Breakfast was a typical continental breakfast.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Lovely location
Had a short business trip to Leiden and wanted a historic hotel on the water. The location was lovely, the room clean and comfortable, and the hotel had a quaint charm about it. Unfortunately there was construction next door and renovations in the building. If I go back to Leiden I would still consider staying here again but would ask about any activity within and around the hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
When I checked in and ascended the stairs, I noticed a stale smell in the hall carpet. I was given a 4 person room, which was fine. I thought the room was ok otherwise. I was booked for a 9 night stay. I began to become concerned about how my room was being cleaned on day 4, when I walked out of the room and returned 5 minutes later to get something and found that the cleaning staff was finished with my room. I began to itch quite a bit every time I sat on the bed. Finally I noticed that the sheets on my bed were not changed in 8 days I was a guest until I finally complained to the manager that the beds had not been changed. As there is no housekeeping staff in the evening, The manager to her credit, came and changed my sheets that night. But I began to wondered if the bed had been fully changed after the last guest before me left.

10/10 Excellent

older traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, charming and eccentric.
much enjoyed the feeling of good design and space. yet this is very much 2 houses run together not a glitzy modern hotel.

10/10 Excellent

brenda, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
We had a really lovely stay at Hotel Nieuw Minerva. The room was beautifully decorated and the staff were extremely helpful.The self service breakfast was extensive and set us up for the day's sightseeing.

8/10 Good

CR, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a few days
Superbly located hotel about 10 minutes walk from train station and 5 minutes from Antiquities Museum. Leiden is a wonderfully walkable city and there are lots of restaurants, bistros, cafés in the vicinity. The hotel is an old building that has a certain charm. It is by no means modern, but it is comfortable, even if a tad tight (very limited space for luggage). My room was cold when I arrived, but the radiator took care of that very quickly and it got pretty toasty! Unfortunately, the heat did not quite reach the bathroom if its door wasn't left open. However, the wonderfully hot shower made up for the chilly bathroom. It was very quiet and dark. The hotel has its own restaurant, but I did not eat there. Not even breakfast. There is a bakery about 3 minutes away and a nice coffee shop as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location!
A little out dated but cozy. Close to bars, restaurants, shops, cafes. All within walking distance. Located on cute a canal.