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"Great stay will use again"

"When i returned home, i noticed that the amount that had been taken from my bank account was more than the itemised invoice. I challenged this but was told there was nothing they can do about it. It looked as though someone had been charging drinks to my room. Very disappointed. I won't be returning. "

"The staff were friendly and efficient and the room was nice. The bathroom was a bit dirty and needed some maintenance. There was also quite a lot of dust in some areas of the room and the kettle and iron were about 30 years old and didn't work very well. They closed downstairs completely at 22:30 and sent everyone sat having a drink by the fire to their rooms so they could turn the lights off, which seemed a bit odd. It also wasn't clear on the itinerary from hotels.com whether breakfast was included. I checked the hotel website a few days before arrival and the same room including breakfast was listed at the same price so I assumed it was. To make sure, I was going to switch to a direct reservation but despite this being a free cancellation, pay on arrival booking, they had set the terms to have no cancellation for a week before arrival, so I couldn't. On arrival they didn't say anything other than asking if I wanted to book in for breakfast, then charged it as an extra at the end. Generally the stay was really nice but there were a few issues which would put me off staying again."

"All good as before. Friendly helpful staff, comfy enough room. Super convenient location and great farm shop. "

"A quaint hotel in the middle of nowhere. Good room, friendly staff and a reasonable breakfast. Dinner was excellent. "

"Good location for overnight stay. Room clean and good breakfast - could do with replacing pillows! "

"Great location and efficient friendly service"

"Staff were welcoming and friendly. Our room was clean ,tidy and lovely and warm. Had a lovely view of the castle and shops were handy. Was easy to find and so handy for the A66 to the lakes. Will definitely visit again. "

"Facilities in room were great"