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"Derby Mickleover Hotel has wonderful friendly, helpful and professional staff who offer a warm welcome and constant, friendly enthusiasm to enable one's stay to be a good experience. However their refreshing professionalism and warm manner, is marred by a hotel that has seen grander times. Everywhere, the hotel is looking a bit tired and is in definite need of some investment to its interior and facilities. I have stayed here frequently due to its location, convenience and lovely staff but these professionals deserve a hotel that is current in its fresh interiors and facilities. I have had to call for house keeping or maintenance to assist in rooms I have been booked into, due to malfunctioning facilities or because I have found unacceptable large areas of black mould growing on bathroom ceilings for example. I have stayed in a lot of this hotel's rooms and in all price ranges. It is disappointing to see and stay at such a hotel with enormous potential; when a lick of fresh paint or replacement of tired facilities or a more rigorous upkeep of rooms with investment, enabling staff to not only perform day to day house keeping but more deep cleaning. Proper investment to provide updating and thorough maintenance of the wider hotel picture and infrastructure, would once again allow this hotel to shine as a luxury hotel if character. Come on Best Western! "

"Yes the breakfast was good and the food was fresh, also there was a good variety of food "

"Lovely friendly staff. Great breakfast"

"Great stay as always! Helpful staff."

"Welcoming staff, the room was great with a relaxing view of the country park. Hardly any noise heard, which is always good. Good breakfast selection. Also, accessible disabled parking and all areas were accessible. "

"All good. Bit of a ripe paying £5 for parking"

"Really disappointed with my stay for the price. Really poor room, breakfast was awful and had to pay extra for parking - which i was emailed about the night before my stay and price stated (£6) was incorrect. I paid £7.40 for parking for less than 20 hours. "

"Hotel a bit dated but clean and tidy The pool is lovely and warm and the food was great"

"Check in was easy. Staff friendly, pizza was dear. Breakfast had a good choice"