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"The staff is lovely, but there are 2 lifts depending on your room and one of them is like a service lift, it's terrible and does not make you feel like a welcome guest. The staff force you to use the crapy lift depending on your room loaction Breakfast has a vast variaety and it's nice but quite busy and run out of the options often and are not filled up for a while It's very family friendly and staff are lovely to the kids I'd recommend it to ppl travelling with kids"

"Great location, rooms spacious and quiet, breakfast was great and staff fantastic!"

"The staff were amazing. My only critcisim is that the Rasa upgrade didnt meet my expectation. My room faced the carpark and the private breakfast didnt hit the mark as the food options are limited. The afternoon tea and drinks the food again is a let down. There are so many options around and in my opinion could be better!"

"Friendly staff and better hospitality"

"Never had breakfast at the hotel as there were lots of places open"

"A beautiful unique hotel in Penang wonderful service incredible ambience, one of the top hotels in the world"

"We had a very pleasant stay at this historical hotel."

"Great staff and property"

"The AC was out when I arrived and did not come back on until the middle of the night. Went to bed hot and woke up a few hours later freezing. No compensation was offered for this inconvenience"