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Reviews of Twin Pines Suites

3 out of 5
Twin Pines Suites
185 Aguinaldo Highway, Maharlika East, Tagaytay

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 4 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Nelson

Stayed 2 nights in Apr 2022
Response from Twin Pines Suites on 27 Apr 2022
We acknowledge receipt of your review and thank you for bringing this to our attention. Rest assured that changes have been effected and ongoing review of our processes are in place, to provide you with excellent customer service. Thank you!

10/10 Excellent

Ronnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a garden at the back of the hotel and a jacuzzi is an added retreat.
Stayed 1 night in Dec 2020

6/10 Okay

ELAINE

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2018
Response from Obet on 18 June 2018
Thank you Ms. Elaine. Hope you enjoyed your stay. Best regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring extra towels
Bring 2 pairs of slippers, for wet and dry. You will thank me later. There is no free breakfast.
Stayed 1 night in Jun 2018
Response from Obet on 10 June 2018
Thank you for your inputs. We have available slippers, upon our guests' request. There is really no complimentary breakfast for bookings thru all our accredited Online Travel Agents. But we'll take note of your suggestions.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to avoid
This place is run down and ready to be closed. The air conditioner was so loud it could drown out a Mac truck. The speaker in the TV was cracked for other people trying to hear it over the air conditioner. There was little to no water pressure and no hot water. Owner said it was a city service problem but spoke to other people staying in nearby hotels and none had water pressure issues. Basically had to resort to sponge baths. No maid service. There reason the floors have black tile is so you cannot see the dirt but washing your feet show the dirt. The owner was nice enough but that does not make up for the terrible conditions. I recommend that you avoid this place. It's ready to go out of business. Just wish I could get my money back.
Response from Obet on 31 Mar 2019
Hi, thank you very much for your candid review. Your feedback is extremely valuable to us. We apologize that your stay was not as memorable as we had expected. We intend to review and evaluate each point on your review, and intend to make improvements as needed. A complete overhaul of our place is being scheduled in the immediate future, so we ask you to bear with us at this time. This is to further improve the amenities and make your stay as comfortable as we envision it to be. We hope that we can change your mind in the future about another visit. Thank you!

6/10 Okay

Kookie, Philippines

Liked: Staff & service
Good for overnight stay
Interiors and utilities can be improved. But all in all, the place was satisfactory. Very near restaurants and a 7-11.
Stayed 1 night in Mar 2018
Response from Obet on 27 Mar 2018
Thank you so much! We hope you enjoyed your stay!

8/10 Good

Manny, Quezon City

Liked: Staff & service, room comfort
A home away from home
Just right for a quiet family trip. It's very near to the most important places in Tagaytay City.
Stayed 1 night in Feb 2018
Response from Obet on 14 Mar 2018
Thank you so much. Hope you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

eleonor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner was very accomodating. The location and place itself was great.
Stayed 1 night in Feb 2018
Response from Obet on 14 Mar 2018
Thank you so much. Hope you enjoyed your stay with us. Hope to see you again soon.

6/10 Okay

Ellmer

Stayed 1 night in Dec 2017
Response from Obet on 25 Jan 2018
Thank you so much! Hope you all enjoyed your stay.

6/10 Okay

Terese, Quezon city

Liked: Cleanliness, staff & service
Great location!
The hotel is owned be a married couple. They are very accommodating. The place is homey. We got the family room. The room is big and fits us reqlly well. We are 5 adults and 3 kids. My only concern was tge air conditioning in the room is only one. It would be great if they can offer a fan to make sure that the whole room is cool.
Response from Obet on 1 Apr 2019
Thank you so much! Hope you all enjoyed your stay.

10/10 Excellent

Rheesa Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from ObetW on 1 Apr 2019
Thank you so much! We have already addressed your concern. Hope you all enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very relaxing with a beautiful garden view.
I enjoyed my stay at twin pine suites. The room was spacious and clean. The cabinet has enough space. The bathroom is large with 2 sinks and a bath tub. The hot and cold water work well. I went during peak season (holy week) and felt that the rates were higher than usual. It cost me 3800 per night and I stayed for 3 nights. Based on my experience with other hotels, 2500- 2700 would have been a fair price per night. The booking process was a breeze. One time payment - no hassles. There is a beautiful garden that I could see from my bedroom or balcony. The owner and his wife were very nice and helpful.The area is surrounded by restaurants so there is plenty of choice for food. The location is just opposite to ArmyNavy. There are 5 rooms in total so I guess it was a house converted into a hotel. There are books and magazines available in the room and at the reception. The aircon is old and noisy but the weather was cool so we never needed to use it. We enjoyed the cool breeze coming from the window and the balcony. There is a small cafe at the ground floor where breakfast is served from 8 to 10 am. I do not eat meat and the owner was very accomodating in providing breakfast of my choice. There is a small flat tv with cable channels which we did not use much as we wanted time away from our usual lives. I slept for many long hours peacefully and felt relaxed after waking up in the morning. Thank you Mr and Mrs Robert for hosting us.
Response from Obet on 8 June 2018
Thank you so much! Hope you all enjoyed your stay.

10/10 Excellent

Fredrik

Stayed 3 nights in Nov 2023