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Clean, comfortable stay. 7 min drive ( or 30 min walk) to Parramatta's vibrant restaurant area. Paid $20/day for hotel parking. There's facility for self check in when reception staff wasn't there.
MINH
Stayed 1 night in Apr 2024
Response from Jordan on 16 Apr 2024
Dear Minh,Thank you for your review!We are glad you found the hotel clean, comfortable and enjoyed our self check in/out kiosks.Thank you once again for your feedback, we hope to see you again soon.Kind Regards,
The air conditioning was noisy when the thermostat cut in to the extent that we had a disturbed sleep.
The process of scanning for free parking was not straight forward, all paying guests should not have to do this.
Gary
Stayed 1 night in Feb 2024
Response from Jordan on 7 Feb 2024
Dear Gary,We are sorry that you found the air conditioning noisy, unfortunately due to having a compressor in the room, all our AC units make a noise when running. We have taken your feedback regarding parking on board and will use it to improve into the future.King Regards,
The property was convenient and clean.
Parking which was free previously is now being charged.
John
Stayed 2 nights in Jan 2024
Response from Jordan on 24 Jan 2024
Dear John,Thank you for providing your feedback on our hotel and your kind words about our location and cleanliness. We believe our parking fees are consistent with other hotels in the area.We hope to see you again soon!Kind Regards,
Good peaceful spot. Would recommend coming in a car.
Syed
Stayed 3 nights in Dec 2023
Response from Jordan on 28 Dec 2023
Dear Syed,Thank you for taking the time to leave us a review!We are glad to hear that you found the hotel location peaceful.Thank you once again for your feedback, we trust we will see you again soon!Kind Regards,
Dear Daniel,Thank you for taking the time to share your feedback on the hotel.Sorry to hear that your experience was not up to scratch, if you have any further specific feedback for areas that we could work on, please let us know.Despite your experience we hope you will consider staying with us again in the future to turn this around for you.Kind Regards,
Dear Maria,Thank you so much for your review and perfect score!We are thrilled to hear that you found our staff friendly and helpful, this is the feedback our team strives for.We hope to see you again soon!Kind Regards,
Dear Rob,Thank you for your review.We are always taking guest feedback on board to see how we can make our property more comfortable, thank you for your feedback.Kind Regards,
On a major road, no surrounding restaurants etc. Cold and windy
Caroline
Stayed 1 night in Nov 2023
Response from Jordan on 19 Nov 2023
Dear Caroline,Thank you for your review, we appreciate you taking the time to provide us your valuable feedbackKind Regards,
6/10 Okay
Scott
Travelled with family
11 Nov 2023
Buffet breakfast hot food was cold, despite being told on two occasions new food was brought out, still cold. Took ten minutes to get tomato sauce filled up, cook disappeared for 10 mins. Won’t be doing the buffet breakfast again, very poor service and food!
Scott
Stayed 1 night in Nov 2023
Response from Jordan on 12 Nov 2023
Dear Scott,Thank you for your review!We acknowledge your feedback in regards to breakfast in our stock café and are sorry that your experience did not meet our usual high standard of service. I have passed on your feedback to our food and beverage manager to see where things could be done better.Despite the above, we hope to welcome you back to our hotel soon to turn your experience around!Kind Regards,
We were super impressed with the accommodation and ease of parking which was a big thing for us. The staff were very friendly and efficient too.
Jayne
Stayed 2 nights in Nov 2023
Response from Jordan on 9 Nov 2023
Dear Jayne,Thank you so much for taking the time to review our hotel!We are so glad to hear you were impressed with our rooms, parking and staff.We trust we will see you again in the near future!Kind Regards,
Great friendly staff, easy to find your rooms. Access to public transport for the event we attended. Arranged my the property.
Amy
Stayed 1 night in Oct 2023
Response from Rydges on 21 Oct 2023
Hi Amy,We're happy to hear that your stay was so wonderful, especially during your event at Olympic park! We appreciate your kind words about our staff and service and happy to know that your needs and expectations were met. Look forward to your next stay with us. Call us if there's anything we can help you with.
Hi Sarah,Thanks for taking the time to review our hotel. We are so pleased that you enjoyed your stay with us and hope to see you again soon. Kind Regards, The Rydges Parramatta team
I booked a room for the Kiss concert, and I could not fault my stay. The room was clean, the staff where very helpful and the amenities were convenient. I would definitely recommend the hotel to anyone who needs to stay in Parramatta.
erica
Stayed 2 nights in Oct 2023
Response from Jordan on 10 Oct 2023
Dear Erice,We are so glad that you enjoyed your stay for the Kiss concert, thank you for your kind words about our staff and hotel amenities.We hope to welcome you back soon!Kind Regards,
Dear Mark,Thank you for taking the time to leave your feedback, we trust you enjoyed your stay and hope to see you back soon!Kind Regards,
6/10 Okay
Melissa
5 Sept 2023
Disliked: Cleanliness
My room was not clean. Hair in the bathroom sink. Coffee table and bench tops covered with sticky substance. Person at front desk not very welcoming. Nothing in room to tell me about facilities in hotel. I.e. restaurant times of opening, menus etc.
Found breakfast the next morning in cafe. Buffet. Bacon and eggs (scrambled) stone cold. There was a sign on buffet saying you could request your eggs in any way you like but couldn't find anyone to request this. Two girls clearing tables later..did not speak to any of the guests in cafe. Overall a disappointing experience
Melissa
Stayed 1 night in Sep 2023
Response from Jordan on 7 Sept 2023
Dear Melissa,We are very sorry to hear that you encountered cleanliness issues with the hotel, along with the attitude of our staff, please rest assured we have passed on your concerns to the relevant team for investigation and action.Please note, due to COVID and reduced touch points, you are able to collect a welcome brochure with all the hotel's information and menus from our 24/7 reception.We hope despite the above you give us a chance to turn this around soon!Kind Regards,
Staff were polite, and friendly. Not pretentious, not over bearing. The room was clean and the hotel appears to be well maintained.
The only opportunity I could see to make things better would be to get sheets the fit the mattresses. It did not affect my stay, but without it been tucked in I though that could be done better.
Timothy
Stayed 3 nights in Aug 2023
Response from Jordan on 7 Sept 2023
Dear Timothy,We are so glad to hear your excellent feedback in regards to our staff and the hotel in general. Please be advised that all our beds are brand new super kings size and our linen supplier are sill catching up with the new sheets.We look forward to welcoming you back soon!Kind Regards,
8/10 Good
Wayne
Travelled with family, Business traveller
28 Aug 2023
Liked: Amenities
Loved the beds, upgrade we were given, and room service food was amazing.
Very noisy location.
Wayne
Stayed 7 nights in Aug 2023
Response from Jordan on 30 Aug 2023
Dear Wayne,We are so glad you enjoyed your stay and room service offering. We are sorry you found your room noisy, please be aware that you can request a room at the rear of the hotel for your next stay.We hope to see you again soon!Kind Regards,
Dear Christian,We are so glad you enjoyed your stay and were able to make use of our shuttle bus. We hope to be able to welcome you back to our hotel soon!Kind Regards,
8/10 Good
Allan
Travelled with family
21 Aug 2023
Liked: Staff & service
Nice staff & great Breakfast
Allan
Stayed 1 night in Aug 2023
Response from Jordan on 22 Aug 2023
Dear Allan,We are thrilled that you enjoyed our staff and breakfast offering.We than you for your feedback and hope that you will consider us again in the future!Kind Regards,
2/10 Terrible
Lyn, Hawthorn
20 Aug 2023
Lyn
Stayed 2 nights in Aug 2023
Response from Jordan on 12 Sept 2023
Dear Lyn,We are sorry to hear that your stay fell short of the high standard that we strive to achieve, if you have any more specific feedback that you would like us to address, please do let us know.We hope you will give us another chance soon!Kind Regards,
6/10 Okay
Sacha
Travelled with family, Travelled with group
20 Aug 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
All in all the property was good. We had trouble checking in which has resulted in me paying double. The air con in our room wasn’t working and we had a technician in there for close to 40mins trying to fix it. We had to ask him to leave as we needed to get ready to leave for our event.
Sacha
Stayed 1 night in Aug 2023
Response from Jordan on 20 Aug 2023
Dear Sacha,We are sorry that you were overcharged, we had a major system error on this day with our payment system, along with the issues with our AC system, we have logged this for maintenance.We thank you again for your feedback and hope to welcome you back soon!Kind Regards,
Dear Belinda,We thank you for your review, we are sorry that you found our room service offering was not open late enough. We have passed on the relevant team for consideration.We hope to see you again soon!Kind Regards,
10/10 Excellent
Nichole
Travelled with partner
10 Aug 2023
Liked: Amenities
Great Motel. Restaurant provided high quality dishes. Location was excellent as was staff
Nichole
Stayed 1 night in Aug 2023
Response from Jordan on 11 Aug 2023
Dear Nichole,We are so glad we were able to empress you with our food and beverage offering, staff and location.We hope to welcome you back to our hotel soon!Kind Regards,
Great check in process - all hotels should have that easy process. Bed was fabulous - room was spacious and very comfortable.
gina
Stayed 1 night in Aug 2023
Response from Jordan on 11 Aug 2023
Dear Gina,We are thrilled to see your perfect score and are glad that you enjoyed our self check in system, we are also glad you found the room comfortable.See you soon!Kind Regards,
4/10 Poor
Lyn, Hawthorn
8 Aug 2023
Lyn
Stayed 4 nights in Jul 2023
Response from Jordan on 7 Sept 2023
Dear Lyn,Thank you for leaving us your feedback, we are sorry to hear of your rating, please let us know if you have any further specific feedback to allow us to improve our service offering.Kind Regards,
Working near by so this property is very convenient but it also has very comfortable beds.
Lisa
Stayed 1 night in Jun 2023
Response from Jordan on 7 July 2023
Dear Lisa,Thank you for your review!We are glad that you enjoyed our location and Rydges "Dream Beds".We would be delighted to welcome you back soon!Kind Regards,
Dear Fahim,Thank you for your feedback, we are sorry to hear that your stay fell short of your expectations, please feel free to contact the hotel if you have any more specific feedback we can use to help improve our service offering to our future guests.We hope you will consider staying again in the future.Kind Regards,
The air conditioning is set to house dead people otherwise all good.
Lisa
Stayed 1 night in Jun 2023
Response from Jordan on 14 June 2023
Dear Lisa,We are sorry that you did not like the temperature of the air conditioning, we will have this passed on to our maintenance team for review, but are pleased you enjoyed the rest of your stay.We thank you for taking the time to leave a review and hope to welcome you back soon.Kind Regards,
2/10 Terrible
Bradley
13 June 2023
Bradley
Stayed 2 nights in Jun 2023
Response from Reception on 7 July 2023
Dear Bradley,Thank you for your review, we are sorry we fell short of your expectations, please feel free to contact our hotel to provide any further specific feedback you may have.Kind Regards,
Bed was comfortable and conveniently located it would rate better if the restaurant was open
Lisa
Stayed 1 night in May 2023
Response from Jordan on 31 May 2023
Dear Lisa,Thank you for your review!We are glad you enjoyed the bed and found our location convenient.We hope to be able to accommodate you again soon!Kind Regards,