- Disliked: Cleanliness, amenities, property conditions & facilities
Room phone was not working, had to organise someone to sort it. No plug for a bath or to fill the bathroom basin, i had to go to reception to organise getting one. We had no instructions from the restaurant staff on where we could get our food from. There were different areas with different food, not sure what we were allowed or not allowed with our breakfast purchase. Confusing. When we wanted a hot breakfast omelet the chef was no where to be seen. On arrival we were greeted with a smile from the concierge. He also took our bag from us and delivered it to our room. That was nice. The barman was friendly and we had a laugh. The front reception ladies did not smile and were abrupt. We were not told where anything was. We assumed there was a swimming pool because we saw people wet with towels around them. No idea where. Very expensive breakfast, costing us $70 for two, our dinner meal was $90 which was expected. Dinner was nice. Novotel looked tired.