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"staff are very friendly. strategic location and the room service food was delicious!"

"We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding. "

"it was a good stay"

"I chose this hotel because it was 10 min by car from Surabaya Gubeng station. All staff that I encountered at this hotel was very nice. However it was not a hotel that I would want to come back and stay. 1. Breakfast: I personally did not think it was delicious compare to other three star hotels. 2. I stayed two nights. It was hot in the morning and I thought that the AC wasn't working so I switched a room for the second day. However the AC in the second room wasn't working on the next...

"The hotel very good "

"Excellent stay in Surabaya. Food was excellent, staff was exceptional and I’m obsessed with the colonial aesthetic. Location was key. "

"Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay. "

"Excellent place to stay. Excellent value for money"

"I cannot speak highly enough about hotel staff, friendly, welcoming, helpful. From the front desk, concierge, housekeeping, staff in the Chamas and 2nd floor restaurants, bar area were excellent. Food including room service was of a high quality. Very happy with my 4 night stay and highly recommend."

"Brand new hotel, clean,next to the big shopping mall, good breakfast "

"Fabulous hotel l, super comfortable and super friendly and helpful staff"

"Breakfast was delish"

"Conveniently located above a huge mall woth lots of food options and shopping"

"Clean, Friendly, Front of Plaza"