Sports facility

Reviews of Sofitel Noosa Pacific Resort

5 out of 5
Sofitel Noosa Pacific Resort
14-16 Hastings Street, Noosa Heads, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 267 out of 416 reviews" "
Rating 8 - Good. 111 out of 416 reviews" "
Rating 6 - Okay. 22 out of 416 reviews" "
Rating 4 - Poor. 10 out of 416 reviews" "
Rating 2 - Terrible. 6 out of 416 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from HA617 on 6 Mar 2024
Bonjour Samantha,We truly appreciate your review and are delighted you had such a wonderful visit.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 7 nights in Feb 2024
Response from HA617 on 6 Mar 2024
Bonjour Simon,We appreciate your review. We are delighted you had such wonderful service with us at Sofitel Noosa Pacific Resort. Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Esa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personel and Services exellent. Room was spacious and clean. Great look-out from the balcony.
Stayed 3 nights in Feb 2024
Response from HA617 on 6 Mar 2024
Dear Esa,Thank you for your positive review of Sofitel Noosa Pacific Resort. We are delighted to hear that you found our personnel and services excellent. It's wonderful to know that you enjoyed the spacious and clean room, as well as the great lookout from the balcony. Your feedback is greatly appreciated. We hope to welcome you back soon. Warm Regards,Vianne BirrellRooms Division Manager.

8/10 Good

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Response from HA617 on 6 Mar 2024
Bonjour Jackson,We appreciate your feedback. Thank you for sharing.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Andrew

Stayed 3 nights in Dec 2023

8/10 Good

S B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Lovely hotel. Very conveniently situated backing on to Hastings. Staff were a bit slow at times and room a bit basic but very spacious and well maintained. Would recommend if visiting Noosa
Stayed 3 nights in Dec 2023

10/10 Excellent

GA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Sofitel Resort and Spa - definitely the best place to stay in Noosa x
Stayed 2 nights in Nov 2023
Response from HA617 on 28 Nov 2023
Bonjour GA,We are so pleased you had such a fabulous stay with us at Sofitel Noosa Pacific Resort. Thank you for sharing.Warm Regards,Vianne BirrellRooms Division Manager

8/10 Good

Amel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good, the only issue is we have to pay extra for car parking. Paid a lot of money for the property, parking should be complementary for guests.
Stayed 1 night in Nov 2023
Response from HA617 on 28 Nov 2023
Bonjour Amel,Thank you for sharing feedback on your stay. I am pleased overall you had a good stay.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hotel on Hastings
Pool View Room. Lovely balcony overlooking the pool. Not noisy. Double glazed doors work a treat. Perfect location. You don't need your car at all. Pool is great. Noisy kids there though. Bar & restaurants fantastic. Breakfast is definitely worth the inclusion. Rooms are quite spacious. Pillows are a little too soft for me, but honestly the staff truly make this hotel special.
Stayed 6 nights in Nov 2023
Response from HA617 on 28 Nov 2023
Bonjour Louise,We truly appreciate you sharing your luxury stay experience with us at Sofitel Noosa Pacific Resort. We do have a pillow menu so next visit please reach out so we can ensure your sleep is more comfortable.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely experience
Stayed 1 night in Oct 2023
Response from HA617 on 6 Nov 2023
Bonjour Ami,Thank you so much for your favorable feedback.We are so pleased you had a good stay.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Josh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility that met our expectations
Stayed 4 nights in Oct 2023
Response from HA617 on 18 Oct 2023
Bonjour Josh,Thank you for your review. We are so pleased you had an enjoyable visit.Warm Regards,Vianne BirrellRooms Division Manager

8/10 Good

JANE

Stayed 1 night in Sep 2023
Response from HA617 on 9 Oct 2023
Bonjour Jane,Thank you for your review. We appreciate you sharing.Warm Regards,Vianne BirrellRooms Division Manager

8/10 Good

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location. Lovely staff. Beds are uncomfortable.
Stayed 5 nights in Sep 2023
Response from HA617 on 9 Oct 2023
Bonjour Liz,We are delighted you had such a nice visit. I am sorry to hear you found the bed uncomfortable - we do have various toppers to try for a future visit.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were excellent. The location is perfect.
Stayed 5 nights in Sep 2023
Response from HA617 on 14 Sept 2023
Bonjour Jennie,Thank you so much for your feedback. We are so pleased you had such an enjoyable stay with us.Warm Regards,Vianne BirrellRooms Division Manager

6/10 Okay

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is lovely and the staff were great. Unfortunately the room we got was possibly the worst room in the hotel which was disappointing considering it wasnt fully booked. The room was located above both reception and the main entrance carpark so was extremely noisy and had no privacy. For almost $700 a night I was extremely disappointed.
Stayed 1 night in Aug 2023
Response from HA617 on 29 Aug 2023
Bonjour Danielle,Thank you for taking the time to tell us about your experience at the Sofitel Noosa Pacific Resort. I am sorry that elements of your experience did not meet your expectations; please allow me to express my sincerest apologies.Our village view rooms unfortunately all face the Bay Village shopping centre and the hotel was fully booked. Rooms located facing the pool and river are available at a small price difference. I am pleased you enjoyed the hotel itself and staff service during your stay. If you do look to return please reach out so the team can assist you. Warm Regards,Vianne BirrellRooms Division Manager

6/10 Okay

Kate

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023
Response from HA617 on 22 Aug 2023
Bonjour Kate,Thank you for choosing to stay with us. I am sorry your stay wasn't as we would have liked given your rating. I hope you shared directly any feedback.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Wonderfully convenient.
Stayed 1 night in Jul 2023
Response from HA617 on 31 July 2023
Bonjour Carolyn,Thank you so much for taking the time to provide feedback on your stay. I am so pleased you enjoyed your stay with us.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

JL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location Great experience
Stayed 2 nights in Jul 2023
Response from HA617 on 27 July 2023
Bonjour JLThank you so much for your review. We are so pleased you had a wonderful stay.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our Sofitel stay.
Stayed 5 nights in Jul 2023
Response from HA617 on 14 July 2023
Bonjour Andrew,We are delighted you had such a wonderful stay at Sofitel Noosa Pacific Resort. Thank you so much for sharing.Warm Regards,Vianne BirrellRooms Division Manager

8/10 Good

Chloe

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Everything you need in the one spot.
We stayed here for 5 nights with our two small children. The staff were very friendly. Our booking got lost and did not come through until we arrived which was a bit stressful, not sure why this was. The buffet Breakky was amazing. The pool was lovely and poolside bar was great. As was the day spa. Great experience all around. Loved the little touches of champagne on arrival and hot choc for the kids Hotel was right on Hastings street and walking distance to all shops.
Stayed 5 nights in Jun 2023
Response from HA617 on 14 July 2023
Bonjour Chloe,Thank you for sharing your stay experience. I am so sorry regarding your booking - it is rare but occasionally technical transfers occur. I am pleased overall you had a fantastic stay and enjoyed our prime location.Warm RegardsVianne BirrellRooms Division Manager

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location. Minor plumbing issue dealt With promptly with offer of room change. Staff were friendly and helpful.
Stayed 4 nights in Jul 2023
Response from HA617 on 14 July 2023
Bonjour Liz,We appreciate your feedback. Thank you so much for choosing to stay with us at Sofitel Noosa Pacific Resort. Warm Regards,Vianne BirrellRooms Division Manager

2/10 Terrible

Alex

Stayed 1 night in Jul 2023
Response from HA617 on 31 July 2023
Bonjour Alex,I am sorry to read of your disappointment - technical glitches do occasionally occur. Please accept our sincerest apologies. I do hope you enjoyed the upgrade to the Prestige suite.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in room 529 and loved the view. The beds were comfortable and location is great, would definitely stay here again. Shame the parking is an extra cost.
Stayed 1 night in Jul 2023
Response from HA617 on 14 July 2023
Bonjour Cindy,We appreciate you sharing your experience. I am delighted you had such a lovely stay.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

alexander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience was great!
Stayed 2 nights in Jul 2023
Response from HA617 on 14 July 2023
Bonjour Alexander,Thank you for sharing feedback on your stay. We are so pleased you had a memorable visit to Noosa. We look forward to seeing you time.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t have been any better. Service and food was amazing and room was so spacious
Stayed 1 night in Jul 2023
Response from HA617 on 6 July 2023
Bonjour Karen,We are delighted you had such a lovely stay. Thank you so much for sharing.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Sabra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely big room, best buffet breakfast, great spacious pool & very friendly, helpful staff.
Stayed 6 nights in Jun 2023
Response from HA617 on 6 July 2023
Bonjour Sabra,Thank you so much for your review. We truly appreciate your positive feedback.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic resort, great staff, great place to be and holiday.
Stayed 4 nights in Jun 2023
Response from HA617 on 27 June 2023
Bonjour Bradley,Thank you so much for sharing your stay experience. We are delighted you had such a wonderful holiday.We look forward to seeing you next visit,Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Reshni

Stayed 1 night in May 2023
Response from HA617 on 19 June 2023
Bonjour Reshni,We appreciate your review. Thank you so much and we look forward to welcoming you back when you next return to Noosa.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Daniel

Stayed 3 nights in Apr 2023
Response from HA617 on 24 May 2023
Bonjour Daniel,Thank you so much for your review. We are so pleased you had a lovely visit to Sofitel Noosa Pacific Resort.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent midweek stay. Thank you 😊
Stayed 3 nights in Apr 2023
Response from HA617 on 19 May 2023
Bonjour Ben,Thank you so much for your review. We are delighted you had a lovely stay at Sofitel Noosa Pacific Resort.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding place to stay in Noosa.
Stayed 4 nights in Apr 2023
Response from HA617 on 24 Apr 2023
Bonjour Philip,Thank you so much for your feedback. We are absolutely delighted you had such a memorable stay.We appreciate you sharing,Warm Regards,Vianne BirrellRooms Division Manager

6/10 Okay

Barry

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The power points behind the bed didn't work so I needed to ask for an extension cord. I sleep with a CPAP machine so it's important for me. The WiFi didn't work. I tried to log in many times but it didn't recognise me as a guest. The pool was terrific and the room was large but the decor and bathrooms were a bit tired. I would still come back again...
Stayed 4 nights in Mar 2023
Response from HA617 on 4 Apr 2023
Bonjour Barry,Thank you for the important feedback. We appreciate you letting us know.We appreciate you choosing to stay with us.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the on-site parking was seamless and check in was so easy. Loved also that we received an unexpected room upgrade and a lovely glass of complimentary champagne on arrival to take up to our room. Turn down was lovely with extra complimentary items, water bottles, relaxing tea sachets for before bed, chocolates and a little spray bottle of relaxing lavender oil. We also loved the little hidden gem of Sofitel's Riveria Bar which had live music, great cocktails and a great menu. The pool area was also a delight and looked magical. Checking out was also seamless. Really looking forward to another visit.
Stayed 1 night in Mar 2023
Response from HA617 on 20 Mar 2023
Bonjour Lisa,Thank you for your review. We are so pleased you had such a memorable stay and enjoyed our special touches. We look forward to welcoming you back when you return to Noosa.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible one of my favourite hotels
Stayed 2 nights in Mar 2023
Response from HA617 on 20 Mar 2023
Bonjour Hannah,Thank you for your feedback. We are delighted we are one of your go to resorts. See you next visit.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Jessie

Stayed 1 night in Feb 2023
Response from HA617 on 20 Mar 2023
Bonjour Jessie,We appreciate your review. Thank you so much.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

April

Stayed 1 night in Feb 2023
Response from HA617 on 20 Mar 2023
Bonjour April,We appreciate your review. Thank you so much - we are so pleased you enjoyed your stay.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We love staying at the Sofitel Noosa - the rooms are spacious and beautiful beds and bedding. The swim up bar in the pool is great the river bar is lovely with sunset views up the river
Stayed 1 night in Feb 2023
Response from HA617 on 24 Feb 2023
Bonjour Deborah,We appreciate your lovely feedback. Thank you so much!Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the most wonderful stay!!! The staff were so friendly and welcoming. Location was perfect, just what we were after.
Stayed 4 nights in Feb 2023
Response from HA617 on 24 Feb 2023
Bonjour Anna,We are delighted you had such a lovely stay - thank you so much for sharing.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Tuyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from HA617 on 8 Feb 2023
Bonjour Tuyen,Thank you so much for your positive review. We truly appreciate it and are glad you had a wonderful stay.Warm Regards,Vianne BirrellRooms Division Manager

8/10 Good

Danielle

Stayed 6 nights in Jan 2023
Response from HA617 on 20 Mar 2023
Bonjour Danielle,We appreciate your review. Thank you for choosing to stay at Sofitel Noosa Pacific Resort.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

JERRAM

Stayed 2 nights in Nov 2022
Response from HA617 on 12 Dec 2022
Bonjour Jerram,Thank you so much for your review. We are so pleased you had a memorable visit.We look forward to seeing you again soon.Warm RegardsVianne BirrellRooms Division Manager

8/10 Good

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Nov 2022
Response from HA617 on 12 Dec 2022
Bonjour Penny,Thank you so much for your review. We are pleased you enjoyed your stay to Sofitel Noosa Pacific Resort.Warm Regards,Vianne BirrellRooms Division Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient for Hastings street. Always feel pampered at Sofitel hotels.
Stayed 5 nights in Jul 2022
Response from HA617 on 16 Aug 2022
Bonjour Rebecca, We greatly appreciate your 5 star rating on your stay at Sofitel Noosa Pacific Resort. Thank you and we are delighted you had such a lovely stay. Warm Regards, Vianne Birrell Rooms Division Manager

2/10 Terrible

Tobie

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was closed for 3 days
Stayed 5 nights in Jul 2022
Response from HA617 on 15 July 2022
Bonjour Tobie, I am so sorry to read of your stay disappointment. We did take time on the days of extremely low temperatures to conduct routine maintenance on the pool. I sincerely apologize for the inconvenience. Warm Regards, Vianne Birrell Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from HA617 on 1 July 2022
Bonjour Anonymous, Thank you so much for providing a review on your stay at Sofitel Noosa Pacific Resort. Warm Regards, Vianne Birrell Rooms Division Manager

10/10 Excellent

Marian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The view up the river at sunset was fantastic.
Stayed 1 night in Jun 2022
Response from HA617 on 29 June 2022
Bonjour Marian, Thank you so much for your lovely feedback. Our sunsets have been spectacular. Thank you for choosing to stay with us. Warm Regards, Vianne Birrell Rooms Division Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful staff
Stayed 4 nights in May 2022
Response from HA617 on 16 June 2022
Bonjour David, Thank you so much for your fantastic review. We truly appreciate it. Warm Regards, Vianne Birrell Rooms Division Manager

4/10 Poor

Deane

Liked: Staff & service
Stayed 1 night in Jun 2022

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service.
Stayed 1 night in May 2022
Response from HA617 on 16 June 2022
Bonjour Catherine, Thank you so much for your review. We are delighted you had such a wonderful stay. Warm Regards, Vianne Birrell Rooms Division Manager

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding service from the beginning until the end of my stay Fantastic experience. Based on the service alone I’ll always seek out a Sofitel for future travels
Stayed 1 night in May 2022
Response from HA617 on 25 May 2022
Bonjour Catherine, Thank you so much for your amazing feedback - we are overjoyed to read of your satisfaction and now loyalty to the Sofitel brand. Warm Regards, Vianne Birrell Rooms Division Manager