Thank you for your positive review.

Dear Marsha,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate all feedback as it helps us to improve our standards. We strive to offer our guests an unforgettable experience.We sincerely apologize for any negative encounters you had with Tracy. It is disheartening to hear that her demeanour did not meet your expectations, and we regret any discomfort or inconvenience caused during your honeymoon. We assure you that this is not a reflection of our usual standards of service, as we strive to provide exceptional hospitality to all our guests. We take your concerns seriously and will address the issue with Tracy to ensure that she understands the importance of treating guests with respect and professionalism at all times. Our aim is to create a welcoming and pleasant atmosphere for everyone who stays with us, and we are truly sorry if this was not your experience. Please be assured that we will take the necessary steps to rectify the situation and provide additional training and support to our staff members to ensure they deliver the service we expect.If there is anything else we can do to assist you, please feel free to reach out to us directly. Thank you for choosing our hotel for your honeymoon, and we wish you a lifetime of love and happiness together.Warm regards,AlanResort Manager