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"Disappointing- we arrived after the common check-in time and the room wasn’t available. No offer to leave our luggage so we would be able to explore the city. The far in advance provided request of a second duvet, hasn’t been processed and required a reminder. The TV had his on mind and turned on every few minutes also through the night. Informing the staff didn’t change the situation- so we disconnected the television from the plug ourselves. Opening hours of the sauna is too short - only till 20:00. unfortunately not the quality and service i would expected from a five star hotel"

"Great Hotel with great design and Art. Breakfast at Euro35 is very high though."

"Excellent hotel, staff were attentive, very clean room but best of all, the hairdryer! Far better than my own! "

"Clean room great staff fresh fruit"

"The hotel is in central location, at walking distances from many amenities and stores. The personal is very helpful and nice."

"I loved my stay. It was 5 Stars all the way through. Syaff was extremely nice and helpful. The breakfast is worth it it "

"Friendly staff and clean room."

"Muy buena ubicación, muy atento el personal, buena habitación. Solo mencionar que fueron unos dias en que hizo mucho calor en Bilbao (mas de lo habitual para la fecha) y el aire acondicionado no estaba habilitado "porque no era temporada""

"The location was very good...very clean...and have a laundry that it's a plus especially when you spend a month in Spain...the room with no tv, and amenities was a little disappointing... but for people doing the Camino de Santiago it's perfect."