Kempinski Hotels & Resorts in Stapylton

"Overall very good, will continue to stay here again when in Brisbane"

"This was just an 8 hour stay between flights. Checked in no real problem. The lady behind the counter couldn’t decide if she was cleaning the desk area or serving her customer. Her English was poor. The room keyboardcomes in the form of a text message. A long walk takes us to the door. A degree in micro electronics is required to open it. What is wrong with a physical key? Eventually in the room, the ‘harbour view’ that cost extra was lovely except you had to stand on a chair to get it. It’s a misrepresentation in room 2030 to say it’s a harbour view, though the top of some taller masts can be seen. The room itself was hit and miss. Beds and showers were good enough. Tiles in the bathroom were broken and dangerous. We wanted to get a few hours sleep before a 24 hour flight to London but this was not possible. First, and worst, 2030 has an adjoining door to a service room ( for no sensible reason that I could see, where someone scrubbed and splashed and created for and hour and woke us. Then the housekeeper bange on the door as she couldn’t remember if she had serviced the room. You don’t have to check out formally so we just walked out. At the airport I took a call from the hotel. Another voice that did not speak English well. She wanted to know my name for some reason. Must try harder"

"Good!"

"Easy parking, nice room, staff at front desk were friendly and helpful with checking in/out. Fans and air con worked well just took a bit to actually kick in. Would stay again."

"Beautiful, clean and comfy. Staff were great and rooms were really nice!"

"Room was very clean and nice kitchen was good with all the appliances and utilities and the balcony view was amazing "

"Perfect for my requirements. Best laundry ive dealt with that takes cards. No having to search for coins."

"Laundry good, always accessible, room clean, staff lovely and helpful. The Thai restaurant in foyer cooks amazing meals, absolutely delicious, down side they are only open Mon to Fri for dinner"

"We had a fantastic stay and would definitely stay again. We had a few issues with our electronic fob getting into our room a couple of times but it was all sorted quickly. Customer service could not be faulted. Highly recommend"