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Mercure London Staines-upon-Thames Hotel

3.0 star property
Comfortable riverwalk hotel, walk to Thames River
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Mercure London Staines-upon-Thames Hotel

Photo gallery for Mercure London Staines-upon-Thames Hotel

Exterior
Sports facility
Twin Room, River View
Breakfast, lunch, dinner served; international cuisine
Reception

Overview of Mercure London Staines-upon-Thames Hotel

7.4

Good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant

Check out the area

Thames Street, Staines, England, TW18 4SJ
  • Popular LocationRiverside Restaurant and Bar1 min walk
  • Popular LocationStaines Bridge6 min walk
  • Popular LocationHeathrow Terminal 5 Station11 min drive
  • Popular LocationHeathrow Terminal 4 Station16 min drive
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Room options

Twin Room, River View

cleanliness

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Shower/bath combination
Private bathroom
  • 15 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

Classic Room, 1 Double Bed

cleanliness

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Shower/bath combination
Private bathroom
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Privilege, Room, 1 Queen Bed

cleanliness

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Shower/bath combination
Private bathroom
  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

Double Room, River View

cleanliness

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Shower/bath combination
Private bathroom
  • 16.5 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Family Room, 1 Double Bed with Sofa bed (Classic)

cleanliness

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Sofa bed
Shower/bath combination
  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

About the area

Staines

Located in Staines, Mercure London Staines-upon-Thames Hotel is near the airport and on the riverwalk. Hampton Court Palace and Cliveden House are notable landmarks, and some of the area's popular attractions include Thorpe Park and LEGOLAND® Windsor. Lapland UK and Royal Botanic Gardens, Kew are not to be missed.

What's nearby

  • Staines Bridge - 6 min walk
  • Royal Holloway, University of London - 5 min drive
  • Thorpe Park - 6 min drive
  • Windsor Castle - 12 min drive
  • LEGOLAND® Windsor - 13 min drive

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • Last Hop - 5 min walk
  • Nando's - 5 min walk
  • The George - 3 min walk
  • Caffè Nero - 4 min walk
  • McDonald's - 4 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Hotel by the river
Take advantage of a terrace, a garden and dry cleaning/laundry services at Mercure London Staines-upon-Thames Hotel. The on-site restaurant, Riverside Restaurant, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as 2 bars and a business centre.
You'll also find perks such as:
  • Continental breakfast (surcharge), self-parking (surcharge) and meeting rooms
  • Smoke-free property, a 24-hour front desk and a front desk safe
  • Luggage storage
  • Guest reviews say good things about the helpful staff
Room features
All 88 rooms boast comforts such as 24-hour room service, in addition to perks such as free WiFi and safes.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • 32-inch LCD TVs with premium channels
  • Free infant beds, coffee/tea makers and portable fans

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Sustainability

Sustainability practices

Locally-sourced food (80% minimum)
Organic food (80% minimum)
Double-glazed windows
Housekeeping on request
Change of bedsheets on request
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM–9 AM for a fee: GBP 7 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10 per pet, per day
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 10.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately GBP 7.00 per person
  • Self-parking fee: GBP 5.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

Is Mercure London Staines-upon-Thames Hotel pet-friendly?

Yes, Mercure London Staines-upon-Thames Hotel allows pets (limit 1 total). There's a fee of GBP 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure London Staines-upon-Thames Hotel?

Self-parking is available for GBP 5.00 per day. Limited spots are available.

What time is check-in at Mercure London Staines-upon-Thames Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Mercure London Staines-upon-Thames Hotel?

Checkout is at noon. Late checkout is available for GBP 50 (subject to availability).

Where is Mercure London Staines-upon-Thames Hotel located?

Situated on the riverwalk, this hotel is steps away from Thames Path and Thames River. Magna Carta Monument and Thorpe Park are also within 3 miles (5 km). Staines Station is 9 minutes by foot.

Mercure London Staines-upon-Thames Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 129 out of 544 reviews" "
Rating 8 - Good. 216 out of 544 reviews" "
Rating 6 - Okay. 103 out of 544 reviews" "
Rating 4 - Poor. 50 out of 544 reviews" "
Rating 2 - Terrible. 46 out of 544 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Excellent location beside the Staines shopping centre. Surprisingly quiet despite being on a major road. The room was enormous.
Stayed 5 nights in Sep 2022

6/10 Okay

Harsha

Stayed 1 night in Sep 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stop
Drove past this place though it was an old building. Pulled up in the carpark after driving past slowly and my wife said hope you dont expect me to stay here. The place is a mess they must of took these photos years ago. Dont tell you its next to the railway line. Even the carpark did not look safe. Give this place a wide birth.
Stayed 1 night in Sep 2022

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

matthew

Stayed 2 nights in Sep 2022

8/10 Good

Rachel Maisie

Stayed 1 night in Sep 2022

10/10 Excellent

Nicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable hotel, good location, good amenities, friendly staff, esp cleaners.
Stayed 1 night in Sep 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Excellent stay - lovely river view and nice walk along the Thames path i to town
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid it at all costs.
We stayed here recently We left earlier than planned as it was horrendous. Electrical items not PAC tested, Dirty room, Hot water tap with no water coming from it, no not water for a shower, No air con and room was very hot. My partner was followed by a creepy person all the way to our car and then back to the room. Most rooms were filled with people living there, so much so that all staff had active CCTV .
Stayed 3 nights in Sep 2022

6/10 Okay

Randal

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly Staff
Friendly staff but hotel is looking very tired.
Stayed 2 nights in Sep 2022