Springmaid Mountain Hotels, Spruce Pine

"Really beautiful property. Cabin furnishings were really good quality and cabin was very clean. Coffee maker and fridge in the room. Was a booklet with all sorts of helpful info on bedside table. A little off the beaten path, so don't plan to be able to easily access restaurants. "

"I only checked two boxes for the search filters, kitchen and fireplace. I did not learn until I called the property to let them know I would be checking in after hours, halfway through my 6 hr drive to the property, that the fireplace was not working. I double-checked the original posting, and there was nothing stated about the fireplace not working. The property is older and a little beat-up, but it is clean and has plenty of towels and extra blankets if needed. The photos show one view of the living room, which is nice, but when you see it in person, there’s nothing else there. There’s just a hollow, empty feeling to the place. It’s not decorated to give a cozy moubtain feeling. The large, nice mountain stag artwork in the living room has an oddly overly ornate frame set at an odd position on the wall as if the rest of the furnishings recently abandoned it. The place just seems neglected and sad. There is a weird smell in the bedroom, like sweaty man odor. The mattress on the lamp/left side is deeply furrowed. The upstairs neighbor walking/moving about noise is extremely loud. I had to put on grey noise on my phone to try to block it out. It took a minute to figure out, but the heating does work. The balcony has a beautiful view. The kitchen has all the basics, but bring your own salt, pepper, spices, or olive oil, etc. The staff in the main office is very friendly and helpful."

"Stay here often very clean, well managed, great breakfast and the staff have always been amazing."

"We enjoyed our stay. The pet freindly staff and facilities were great! Room was comfortable and clean."

"Staff was helpful and friendly."

"Muy facil acceso, el personal súper amable, un hermoso lugar para pasar un fin de semana en familia!"

"The rooms were super clean. I only saw two staff members. They were nice. The air condition was probably the quietest I have ever had in a motel. The parking seems really safe. "

"The home was amazing! Beautifully decorated. "

"My rating should be a 4.5. Everything was fine but a few minor glitches."