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"Great experience, good customer service"

"The staff is always super nice and welcoming, I did have a weird situation happen in my room where after it got cleaned in came in and found one of my earrrings that before i left was zipped in my jewlery box and when i came back it was in the toilet. ALso there isnt locks on the door on any of the levels so i felt uncomforatbale that somone could enter my room through the window"

"This is a fantastic historic hotel in Downtown Durango. "

"Friendly staff, clean and comfortable rooms, great amenities:)"

"Our stay was wonderful, the convenience of the lift right outside is awesome! The staff was very friendly, helpful and accommodating. The bus to town is a 5 minute walk from the hotel, which is very convenient for dinning in town. It runs every 15 minutes. They do live music in the lobby bar every afternoon. There is a nice gym, with plenty of amenities for multiple people to work out, pool tables and ping pong tables are available for use. Our only complaint was that the indoor hot tubs could be warmer. All and all we had a wonderful time and would definitely recommend staying here."

"We always have a wonderful time when we stay at The Madeline. The food is amazing, the rooms are beautiful and lush, the amenities are fantastic and the staff is always courteous and helpful. "

"We arrived after 9:00 and the front desk dude was very accomodating. The breakfast had good variety. "

"Loved our stay - will return!"

"Taylor was incredibly helpful! Will stay again. "