Outdoor pool

Reviews of Rockpool Motor Inn

4 out of 5
Rockpool Motor Inn
45 McIntyre Street, South West Rocks, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 346 out of 554 reviews" "
Rating 8 - Good. 177 out of 554 reviews" "
Rating 6 - Okay. 23 out of 554 reviews" "
Rating 4 - Poor. 4 out of 554 reviews" "
Rating 2 - Terrible. 4 out of 554 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Milos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Allan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are tired and especially bathroom
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service
A little dated, but clean and comfortable, with friendly staff and in a great position. The central position of the pool is nice, but the fact it was only open until 7pm (before sunset during summer) seemed a little silly. Probably a little overpriced for what you get, but overall a decent place to stay.
Stayed 1 night in Jan 2024
Response from Manager on 7 Feb 2024
Dear David, Thank you for taking the time to share your experience with us. We greatly value your feedback and are pleased to hear that you found our motel to be clean, comfortable, and conveniently located. It is heartening to know that our efforts to provide a welcoming environment and friendly service have been appreciated.We have taken note of your comments regarding the operating hours of our pool. While we prioritize guest safety and adhere to certain guidelines, we want to assure you that we are indeed flexible with our pool times. If guests require an extension beyond the standard hours, we are more than happy to accommodate such requests. Your comfort and satisfaction are our top priorities, and we are committed to ensuring that your stay with us is as enjoyable as possible.Regarding pricing, we continuously evaluate our rates to ensure they remain competitive while reflecting the quality of our accommodations and services. Your feedback serves as valuable insight, and we will take it into account as we strive to provide exceptional value to our guests.We sincerely appreciate your business and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Should you have any further concerns or requests, please do not hesitate to reach out to us.Warm regards,RockPool Motor Inn

8/10 Good

anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Michael

Enjoyable 1 night stay
Clean and comfy accomadion,easy walk to club or beach.
Stayed 1 night in Dec 2023
Response from Esslar on 8 Dec 2023
Thank you Michael.

10/10 Excellent

Tanya

Travelled with group
Liked: Amenities
Lovely motel in a handy location
Stayed 1 night in Nov 2023
Response from Esslar on 8 Dec 2023
Thank you for staying.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed.
Stayed 1 night in Oct 2023
Response from Jenny on 23 Oct 2023
Hi LeeThank you for your review and feedback.We are glad you enjoyed your stay and found your bed comfortable.

10/10 Excellent

Julia

Stayed 1 night in Oct 2023
Response from Jenny on 2 Nov 2023
Hi JuliaThank you for your feedback.We are glad you enjoyed your stay with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jenny on 13 Oct 2023
Hi JohnThank you for your review.We are glad you enjoyed your stay!

8/10 Good

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location Clean and quiet
Stayed 2 nights in Oct 2023
Response from Jenny on 5 Oct 2023
Hi AgnesThank you for your feedback.We are glad you enjoyed your stay.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jenny on 29 Sept 2023
Hi BenThank you for your review.We appreciate your feedback!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best at SWR
Its the best hotel accommodation in SWR New owners will take over soon which means new restaurant and improved menu thank you Mick and Jen we had a great stay even without a restaurant
Stayed 2 nights in Sep 2023
Response from Jen on 26 Sept 2023
Hi DarleneThank you for your review.We are glad you enjoyed your stay!Jen & Mick

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service
Clean comfortable room. Friendly staff. Undercover parking. Quiet location, easy access to shops and beach, country club and attractions.
Stayed 2 nights in Sep 2023
Response from Jenny on 20 Sept 2023
Hi ChristineThank you for your great review. We really appreciate your feedback and are so glad that you enjoyed your stay with us.

10/10 Excellent

Anne

Stayed 1 night in Sep 2023
Response from Jen on 16 Sept 2023
Hi AnneThank you for your review.We are glad you enjoyed your stay with us

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jenny on 12 Sept 2023
Hi GeorgeThank you for your review.We appreciate your feedback and are glad you enjoyed your stay with us.

6/10 Okay

Frederick

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Jen on 6 Sept 2023
Hi FrederickThank you for taking the time to review our motel.We appreciate your feedback and hope to see you again.RegardsJenny, Mick & team

10/10 Excellent

Tash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jenny on 17 Aug 2023
Hi TashThank you for your great review. We appreciate your feedback and are glad you enjoyed your stay with us. RegardsJenny

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jenny on 17 Aug 2023
Hi GrahamThank you for taking the time to review our motel. We appreciate your feedback and look forward to seeing you again.RegardsJenny

10/10 Excellent

Lanny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable room and friendly staff. Will sure stay there again
Stayed 2 nights in Aug 2023
Response from Rockpool Team on 9 Aug 2023
Many thanks Lanny for taking the time to review your stay here at the Rockpool Motor Inn. We are thrilled that you found your room comfortable and that you will again stay here next time you visit South West Rocks. Kind regards, Fred, Di and team

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and well apointed rooms. Quite location, the only potential downside for soes maybe the distance to the town centre, it is a 15 minute walk.
Stayed 1 night in Jul 2023
Response from Fred on 17 July 2023
Thanks Mark for taking your time for your lovely review which as motel operators we appreciate greatly.The stroll into town is approx. 5-7 minutes, so i apologize for not relating to you the correct directions maybe. Thanks again Mark for your comments and your stay with us at the Rock pool and looking forward to your next visit. CheersFred , Di and team

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and a very clean property
Stayed 2 nights in Jun 2023
Response from Rockpool team on 5 July 2023
Many thanks for such a wonderful review. 5 out of 5 - wow! :). So glad to hear you enjoyed your stay and found the Rockpool Motor Inn in its entirety very clean. Looking forward to welcoming you again next time you visit SWR. Kind regards, Fred, Di and team

6/10 Okay

Andy

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Spa is very old and dirty, the water came out from shower is not clean, it’s yellow! Left a large area of yellow deposit on the basin, this is not healthy and also not safe. The facility need to be checked before watif list for other customers. Definitely a health and hygiene concern. We have photos if you guys need. The dinner service is lovely.
Stayed 1 night in May 2023
Response from Rockpool team on 8 May 2023
Many thanks Andy for taking the time to review your stay here at the Rockpool Motor Inn. As motel operators we assist the housekeepers on the departure of our guests. It was noted that your spa had a dark brown residue at the water line which our housekeeper advised was easily removed (looked like residue and lotion of some sort). We would welcome photos of your dirty spa for our information ....and would urge in future rather than accusing via a review - discuss with the motel operator prior to departure. We will pass on your compliments to our onsite restaurant and agree Sue's food is delicious. Kind regards, Fred, Di and team

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Fred on 29 Apr 2023
Hi Graeme.Thanks for your review .Looking forward to your next stay when travelling through this wayFred,Di and team

2/10 Terrible

Amit

Stayed 1 night in Apr 2023
Response from Rockpool team on 17 May 2023
Thank you for taking the time to review your stay. It is noted that you gave us a 1/5 however made no comments. In future if you are to be so critical some points as to how we can improve would be greatly appreciated. We wish you all the best. Kind regards, Fred, Di and team

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Lovely staff. Clean
Stayed 2 nights in Apr 2023
Response from Rockpool Team on 26 Apr 2023
Great to hear you enjoyed your stay Gabrielle. We look forward to welcoming you again next time you visit SWR. Kind regards, Fred, Di and team

8/10 Good

Geraldine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager at the front desk was very helpful and friendly! We enjoyed our stay!
Stayed 7 nights in Apr 2023
Response from Fred on 23 Apr 2023
Thanks Geraldine for your lovely review which we appreciate very much as motel operators.Looking forward to your next stay with us at the Rock-poolFred ,Di and team

10/10 Excellent

Julie

Stayed 3 nights in Apr 2023
Response from Rockpool team on 8 May 2023
Many thanks for the 5 out of 5 review. Looking forward to welcoming you again next time you visit SWR. Kind regards, Fred, Di and team

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and staff were nice people
Stayed 1 night in Apr 2023
Response from Fred on 12 Apr 2023
Morning Dean,Thanks for taking your time to place the review which we appreciate your comments greatly.Looking forward to when you next stay .Keep safe.Fred and Di

8/10 Good

Mark and Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of being able to walk to town, beach and club.
Stayed 5 nights in Apr 2023
Response from Fred on 13 Apr 2023
Morning Mark and Rose,Thank you so much for taking your time to give such a lovely review,which as motel operators we appreciate greatly. Safe travels and looking forward to when you guy's next stay with us at the Rock PoolCheersFred and Di

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent professional staff
Stayed 2 nights in Mar 2023
Response from Rockpool team on 25 Mar 2023
Many thanks for taking the time to review your stay and for the 5/5! Wow :) Looking forward to welcoming you again next time you visit SWRKind regards, Fred, Di and team

10/10 Excellent

Diana

Friendly staff, very clean, good position
Stayed 1 night in Mar 2023
Response from The Rockpool Team on 16 Mar 2023
Thank you Diana, we are very glad you liked our friendly staff, cleanliness and position. We hope to see you again. Kind RegardsThe Rockpool Team

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Room was comfortable, clean and quiet. Location was convenient to eateries and beach.
Stayed 1 night in Mar 2023
Response from The Rockpool Team on 13 Mar 2023
Hi Donna, Thank you for your wonderful review, we are glad you found the staff very friendly & helpful we pride ourselves on being friendly. We look forward to seeing you soon. Kind regards The Rockpool Team

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to country club and walks to beach
Stayed 1 night in Mar 2023
Response from The Rockpool Team on 10 Mar 2023
Hi Chris, Thank you for the positive review, we are glad you enjoyed your stay.Kind Regards The Rockpool Team

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked into reception we were greeted with a friendly smile.The man at reception was so helpful with all our questions also was very quick to see if we had dinner plans he booked us in for dinner we had to do nothing.Than when we got to our room it was so very clean we were totally impressed.Staff in the morning were very prompt with delivering our breakfast as well .Would totally recommend this motel and certainly stay there again would give them ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Mar 2023
Response from The Rockpool Team on 7 Mar 2023
Hi Leonard, Many thanks for such an outstanding review. We are thrilled you found your room to be very clean, we pride ourselves on our friendliness here at the Rockpool Motor Inn so very glad to hear of such a positive experience. We look forward to welcoming you again next time you visit SWR. Kind regards, Rockpool Team.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady greeted us was very friendly and helpful. Room was clean and just what we needed.
Stayed 1 night in Mar 2023
Response from Team Rockpool on 7 Mar 2023
Hi Emma, Thank you for choosing us and for taking the time to give us such a great review. We are very happy that the receptionist was friendly and helpful. Take care Rockpool Team

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and good location.
Stayed 2 nights in Mar 2023
Response from The Rockpool Team on 5 Mar 2023
Big thank you Kim for your stay here at the Rockpool Motor Inn. We are so pleased you enjoyed our handy location close to the township of SWR and beaches. We pride ourselves on our friendliness here at the Rockpool Motor Inn, Kind regards, The Rockpool Team.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Rockpool team on 25 Mar 2023
Many thanks Michelle for the outstanding review 5/5! :) So glad to know you enjoyed your stay and we look forward to welcoming you next time you visit SWRKind regards, Fred, Di and team

8/10 Good

Mark Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we didn't like was the slamming of doors from other guests. The doors need to be adjusted to a quiet close. Apart from that everything was lovely, and we would definitely stay there again.
Stayed 3 nights in Feb 2023
Response from Rockpool team on 4 Mar 2023
Big thank you for taking the time to review your stay here at the Rockpool Motor Inn. So glad to hear you had a lovely stay and that we will welcome you again next time you visit SWR. Please be advised your concern is duly noted. Kind regards, Fred, Di and team

10/10 Excellent

Neville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rockpool was easy to book, easy to find, great welcome, parking available, within walking distance of beaches and shops. Swallows in underground parking were hard to avoid. Definitely consider staying again
Stayed 1 night in Feb 2023
Response from Relief Managers on 27 Feb 2023
Thank you Neville for the 5 out of 5! We are glad you enjoyed our facilities and our service. Looking forward to seeing you on your next visit. Regards Ann, Allan and team!

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful facility close to the village of South West Rocks and across the road from the Country Club.
Stayed 3 nights in Feb 2023
Response from relief managers on 27 Feb 2023
Wow Geoff thank you for the 5 out of 5! We are glad you enjoyed our facilities and are looking forward to seeing you on your next visit. Regards Ann, Allan and team!

10/10 Excellent

Kathleen

Liked: Staff & service, amenities, property conditions & facilities
Lovely staff Pool area relaxed and pleasant. Ground rooms a bit exposed.
Stayed 1 night in Feb 2023
Response from Ann Relief Manager on 20 Feb 2023
Wow thank you Kathleen for 5 out of 5! We are glad that you found your stay with us relaxing and pleasant. On your next visit we can place you up one level that way you will still have the great views of our pool but you may feel less exposed. We are looking forward to seeing you when you visit next. Regards Ann, Allan and team

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the welcoming staff and owner.
Stayed 2 nights in Feb 2023
Response from Ann Relief Manager on 15 Feb 2023
Hello Suzanne,Thank you for your wonderful review! We are very proud of our staff and look forward to welcoming you on your next visit. RegardsRockpool Motor Inn Team

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service
Our stay was wonderful, staff were very friendly and helpful our room spotless & the bed was very comfortable. Our meal in the restaurant was amazing & breakfast was yum. We would highly recommend this motel. Thank you again.
Stayed 3 nights in Feb 2023
Response from Rockpool Motor Inn on 13 Feb 2023
Hello Kathleen, WOW thank you for 5 out of 5! We are very please to hear that you enjoyed your stay and our onsite restaurant. Looking forward to seeing you on your next visit. Regards Ann and Allan Relief Managers

8/10 Good

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run, friendly and has a great restaurant.
Stayed 3 nights in Jan 2023
Response from Shaz on 30 Jan 2023
Thanks Graeme for your review and so happy you enjoyed your stay with us and our Restaurant was enjoyable. Look forward to having you stay again in the future

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here, and again it was fantastic. Clea, spacious rooms, lovely pool area, in close proximity to the shops and beach.
Response from Rockpool team on 19 Jan 2023
Biggest thank you Mary for such a lovely review. It was lovely to welcome you back and so pleased you once again enjoyed your stay and our handy location close to the township of SWR, beaches and tourist attractions. We look forward to welcoming you again for the third time very soon. Kind regards, Fred, Di and team

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who run this hotel are so lovely and we’re very helpful. Close to the beach and pub. Good value for money. Very clean and comfortable. Will be returning.
Response from Fred on 7 Jan 2023
Hi Rachael,Thank you so much for your kind words,and review. Appreciated very much. Looking forward to when you next visit this way.Keep safe and enjoy the new year.Cheers :)Fred, Di and team

10/10 Excellent

Elouise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very accommodating, nice and quiet, great restaurant, and pool was lovely 😊
Response from Fred on 7 Jan 2023
Hi Elouise,Thanks so much for your kind words and review.Looking forward to your next stay,and will pass on your nice comments to Sue in the restaurant.Keep safe and enjoy 2023Cheers :)Fred ,Di and Team