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"Friendly staff"

"Wonderful expat the Hilton Garden Inn Downtown Cleveland! The facility was clean, restaurant was delicious and reasonable and the staff were friendly and accommodating! I would stay there again without hesitation if I venture back to Cleveland"

"Everything about my stay was horrible. From the pool being closed without any notice even when we called to confirm our reservation, to not being placed in the room we payed for. When we got to the room, they keys didn't work and then the outside door in the room didn't lock and had to be held shut with an old curtain rod. Curtains didn't shut all the way so people could just see in the room. There was only one towel in the room, the toilet would not stop running, and when we turned on the shower, it was broke, as in it was scolding hot and would not get cold. When we got there, we used a different card for the incidental fee but when they ran their audit at night, they charged my card for another incidental fee. (They took $100 from each of us) We had maintenance come to the room to fix the shower but they said it needed a part so they moved us to another room (still not the room we payed for.) This room was better in some aspects, such as more than one towel and we actually had a trash can with a bag. The outside door locked but it was absolutely filthy and the inner curtain was broken. 100% will never stay again."

"An excellent place to stay all around."

"Bed was very uncomfortable. Our room card was only magnetised for one night. Sheets had stains on them. Shower wasn't the cleanest. Walls were very thin. Sheets were also put on the wrong way."

"Great hotel great location "

"Check-in was easy and fast. Room was exceptionally clean and very nice. Staff were nice."

"Breakfast is served until 9 am. When we got there at 7:55, the scrambled eggs were nearing the end. When I asked staff for more, she said she wasn't making anymore. You had to place dirty dishes in a tub of dirty water, which splashed into my eye when I lowered the plate into the water. Very unsanitary "

"Nice. "