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"Overall solid room but extremely noisy. It’s very hard to sleep when there’s a restaurant right outside. You hear everything through the thin walls. Otherwise the staff was nice and helpful. They allowed us to check in 3 hours before check in for only $30."

"Amazing staff, super clean rooms. The area is very quiet yet still a 10 minute walk to everything. "

"Great hotel, great food!"

"The room was very clean, staff very nice , the food was really expensive"

"The toilet was hard to use because how close it was to the sink. The peacocks that have in the court yard squawk all night and the water pressed went out the first day"

"Beautiful, clean, great location"

"Great breakfast and staff very friendly "

"Hotel El Carmen with all its extremely kind people was beautiful. Especially dining on the rooftop terrace was such a treat every morning and night. Food was delicious. Location is excellent, you can walk everywhere and it was very safe."

"Overall, I had a positive stay. The property is beautiful, rooms are clean and as described, and most staff were friendly. However, I had one very disappointing experience. I extended my stay one extra night because my sister and I were doing the Acatenango overnight hike and needed a safe place to leave our belongings and shower after, we were not even planning to sleep there. The front desk confirmed availability, we paid, and no one mentioned we might need to switch rooms. The next day, right as we were about to start the hike and lose service, I received a message saying we needed to return to move rooms. This was impossible. If we had been told beforehand, we would have packed or taken valuables like our passports and jewelry. Instead, the hotel said staff would pack and move all our belongings, we agreed because this was genuinely the only option but were very uncomfortable. While I understand they were trying to help, this was very uncomfortable and caused stress during the hike since we had no control over our things. When we returned, everything was there, which I appreciate, but the situation could have been avoided with better communication. After checkout, I asked for a manager, the front desk was dismissive and only called after I asked multiple times. The manager said she would follow up after I requested compensation, but I never heard back. Great hotel overall, but this situation showed a lack of communication, accountability and follow-through."