Heritage Suites Hotel

Photo gallery for Heritage Suites Hotel

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Outdoor pool
View from Room
Premium bedding, minibar, in-room safe, soundproofing
Premium bedding, minibar, in-room safe, soundproofing

Overview of Heritage Suites Hotel

Heritage Suites Hotel

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Wat Polangka, Phum Slok Kram, Siem Reap, 17000

Explore the area

  • Popular LocationMiniature Replicas of Angkor’s Temples2 min walk
  • Popular LocationSiem Reap Royal Residence10 min walk
  • Popular LocationWat Preah Prom Rath18 min walk
  • AirportSiem Reap (REP-Siem Reap Intl.)9 min drive

Choose dates to view prices

About this area

Siem Reap

Located in Siem Reap, Heritage Suites Hotel is next to a golf course. Angkor National Museum and Preah Norodom Sihanouk-Angkor Museum are cultural highlights, and some of the area's activities can be experienced at The Happy Ranch Horse Farm and Angkor Golf Resort. Travelling with kids? Consider Cambodian Cultural Village and ArtBox. Discover the area's water adventures with kayaking and rafting nearby, or enjoy the great outdoors with horse riding and ecotours.

What's nearby

  • Miniature Replicas of Angkor’s Temples - 2 min walk
  • Royal Garden - 9 min walk
  • Shrine to Preah Ang Check and Preah Ang Chom - 9 min walk
  • Siem Reap Royal Residence - 10 min walk
  • Wat Preah Prom Rath - 18 min walk

Getting around

  • Siem Reap (REP-Siem Reap Intl.) - 9 min drive

Restaurants

  • Heritage Restaurant — 1 min walk
  • Wine Bar — 1 min walk
  • Peace Cafe - 6 min walk
  • Elephant Bar - 6 min walk
  • Star Rise Restaurant - 8 min walk

About this property

Heritage Suites Hotel

5-star, family-friendly hotel near Pub Street
This hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking and free airport pick-up are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 26 soundproofed rooms provide free WiFi, free wired Internet and minibars. Comforts include premium bedding and pillow menus, and guests will also find conveniences such as fridges and coffee makers.
Heritage Suites Hotel offers 26 forms of air-conditioned accommodation with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. 140-cm Smart televisions come with premium digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Siem Reap hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Heritage Spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Heritage Suites Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free 24-hour pick-up airport shuttle
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–10:30 AM: USD 15 for adults and USD 10 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 18 holes of golf
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Private picnics

Family friendly

  • Babysitting/childcare (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Japanese
  • Khmer
  • Swedish

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas
  • Renovated entire property – October 2018
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 140-cm smart TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 120
  • New Year's Eve (31 December) Gala Dinner per child: USD 60 (from 4 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 15 for adults and USD 10 for children (approximately)
  • Rollaway bed fee: USD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Heritage Hotel Suites
Heritage Suites
Heritage Suites Hotel
Heritage Suites Hotel Siem Reap
Heritage Suites Siem Reap
Heritage Hotel Siem Reap
Heritage Siem Reap
Heritage Suites Hotel Relais And Chateaux
Heritage Suites Hotel Hotel
Heritage Suites Hotel Siem Reap
Heritage Suites Hotel Hotel Siem Reap

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 167 out of 218 reviews
5 - Excellent 77%
Rating 4 - Good. 38 out of 218 reviews
4 - Good 17%
Rating 3 - Okay. 11 out of 218 reviews
3 - Okay 5%
Rating 2 - Poor. 2 out of 218 reviews
2 - Poor 1%
Rating 1 - Terrible. 0 out of 218 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.8/5

Staff & service

4.3/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and great location. It's not too far from the major tourist sites.
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service
The staff great.quite hotel.relaxing.food very good.
Stayed 4 nights in Feb 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was paramount with every member of staff. Thida, Our “assistant” ensured that any minor problems were sorted immediately. Would have preferred a buffet style breakfast.
Stayed 5 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pre-arrival contacts from staff. They are warm, hospitable and have genuine interests to help you plan in advance to ensure you have the best time in Siem Reap. The room is slightly older than I thought with dim lighting, bed making squeaky noise and water pressure not quite stable. These are minor issues if you are here only for a short stay. I would still highly recommend the hotel for anyone considering.
Stayed 2 nights in Dec 2019