The hotel itself was ok albeit dated and in need of updating, definitely not the 4.5 stars it claims.
The first night the power went out 3 times.
The biggest disappointment was the service as it claims to be a 4.5 star hotel. Repeated things such as not getting new shampoo, not getting a floor towel and having to request one the first day then having it taken away and not replaced, being offered a food and drink discount that we were told was on our file and to just mention our room number and then having them say repeatedly that we didn’t have one, being offered late checkout and then having our room key deactivated while we were at the gym. When contacting their management about the issue they would say that they were addressing it, yet each time there was something new.
The only thing we enjoyed was the somewhat convenient location. It was a short walk to Pub Street, etc.
So if looking for an ok place with a convenient location, then this will do, but don’t expect it to be at all a luxury experience, you will be disappointed and frustrated with it.
