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"I was originally booked into a room in the building across the road - but on arrival, I was given an upgrade to a very nice double ensuite room in the main hotel. Some online reviews said it was noisy because there are a lot of bars nearby - but I didn't find it noisy at all. The staff are very kind and friendly. The romm was clean and comfortable. There is no lift - which may be a consideration for some. It has free parking behind the hotel - which, for me, was a big plus as parking around Newcastle is difficult to find and rather expensive. If you don't use a car, West Jesmond Metro Station is a few minutes walk away."

"Very professional and helpful staffing Definitely use this hotel again "

"Very good stay."

"The room clean, bed was comfortable, the staff was real polite kind and accommodating "

"The room was comfortable and clean the hotel had a good atmosphere and central to the city "

"Room was clean spacious with all amenities. Good sized King bed. Good buffet breakfast. All staff we met were friendly and helpful. "

"Spotless room...... Great friendly staff.... Good food and good selection. Only the dated single glazing windows at the front of hotel let's it down slightly as its quite noisy with being on the main road. I always try to get a room to the rear as it's quieter "

"Excellent stay lovely staff and prime location highly recommended 👌 "

"Great location in Newcastle and near to the train station and Utilita arena which was the reason for our overnight stay. Our room was ideal for the night - clean, comfortable, well furnished with a very good shower. "