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"Great!"

"The location and venue was absolutely perfect. Only a short walk to the bus terminal, the hotel allowed me to park my car before checking in. Our room had its own onsen tub and it was so clean and up-to-date. The food was just okay… but I was happy overall with the service and everything else, that it did not matter. "

"Good"

"Property is close to Hirooka Station for easy commute. Great and lovely staff. Food was superb"

"Good stay at the hotel. The Japanese rooms were amazing and we had a great vegetarian kaiseki dinner and really enjoyed the onsens. Would defintely recommend staying at this hotel. Only issue is transport to the location is a bit difficult if you don't have a car. We were aware of this and messaged ahead to ask about the availability of the hotel shuttle bus to the bus stop for our departure. Unfortunately, when we arrived the receptionist was unaware they had a shuttle bus and was very unwilling to check the information we were given or even help us sort out alternative travel. It led to a bit of a concerning situation for our travel plans before another staff memeber corrected her and arranged our transport."

"Excellent service, clean rooms. Amazing private onsen pools. Fantastic experience at our first Japanese hotel."

"Everything was verygood. Facilities are well maintained but could usee some upgrades. Food were good to very good-Staffs are excellent. Our wish is at least one english speaking channel on TV. Thanks the Owner and staffs for our good time "

"It’s all about dogs there. Love how the Japanese love their furkids. Hygiene measures, dog runs, dog onsen with humans, dogs can access everywhere in this hotel, even the restaurants."

"We are the repeaters. This the rare co-ed onsen which allows you to go in with your friends and family. The onsen was filled with milky warm water so that you can stay in long hours and enjoy other people's company. Very relaxing environment surrounded by mountains. The food was omakase and very good. We enjoyed all of the local cuisine items with great beer and sake. "