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"Very friendly staffs"

"The beds and pillow were quite hard. Basic hotel"

"Clean tidy and a bit bigger than the usual small rooms we have stayed in. Nice view of the mountains."

"I would definitely stay here again and recommend."

"Great staff and hotel. It was in a great location to restaurants and Matsumoto castle as well "

"Very nice old style budget hotel ideal for stop over Unbeatable price "

"清潔でキレイなホテルでした。ドリンクを注文しましたが、届くのが遅かったです。金曜の夜なので仕方ないかもしれませんが… リーズナブルに宿泊できてよかったです"

"客室も良く清掃が行き届いている"

"Great hotel in amazing location. Highly recommend!"

"The indoor bath and sauna was relaxing and clean. The staff service was excellent. The room was nice. "

"Clean and the staff was stellar."

"Loved the area"

"Very easy process to self check in, room spotless, great free drinks options, excellent breakfast (would recommend getting double portion of 'toast', which is delivered to your door at specified time (you must choose order before 11pm). Great location next to lake front. Would def stay again 😎"

"Great place to stay for a reasonable price. Staff was pleasant and polite, and the room was clean and comfortable."

"Very clean room . Staff very helpful and respectful. Breakfast choices were excellent. If I went to Matsumoto agin I would happily stay at Ace Inn"

"Location of property is convenient to everything you need to enjoy your vacation. "

"This place is so authentic. It was a true gem of a Japanese experience for our family. We loved everything about it: hospitality, clean rooms, beautiful views, natural spring style onsens… Highly recommend!"

"Helpful staff and comfortable and clean room."

"Staff were very friendly and helpful. Hotel is looking a little tired but otherwise a great location "

"Great amenities, loved the bath room, friendly staff, convenient location"