Front of property - evening/night

Reviews of New Knight Royal Hotel

3.5 out of 5
New Knight Royal Hotel
Shanghai Chuanliu Road No.2751, Shanghai

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 71 reviews" "
Rating 8 - Good. 22 out of 71 reviews" "
Rating 6 - Okay. 22 out of 71 reviews" "
Rating 4 - Poor. 7 out of 71 reviews" "
Rating 2 - Terrible. 5 out of 71 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

WENWEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient airport shuttle. Quiet environment. The room is big. Friendly staff. Clean. Free bottle water. Electric kettle for hot water
Stayed 1 night in Mar 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that everyone was kind, although almost nobody speaks English they made the effort to make me feel welcomed and understand me, the only thing I did not like is that the wifi is really slow but besides that everything was awesome, the breakfast is really tasty! 🤗
Stayed 4 nights in Sep 2023
Response from L on 3 Oct 2023
Dear customers, hello! Thank you very much for your support to our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests, and we are also honored to provide you with the best service. You are very welcome to choose our hotel again for business or travel! Sincerely look forward to your coming again!

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to the Shanghai Pudong airport. Very helpful staff. Offers free shuttle to/from airport (I did not have a chance to use it though)
Stayed 2 nights in Jul 2023
Response from L on 26 Aug 2023
Distinguished Guests: Hello! Thank you for your five-point evaluation, we will continue to work with your encouragement and support, I believe we will do better! Thanks for the support! Bon Voyage!

4/10 Poor

Wayne

Disliked: Cleanliness
Very remote area, no restaurants around, not a convenient place to stay
Stayed 1 night in May 2023
Response from L on 26 Aug 2023
Distinguished Guests, Hello! Thank you very much for your affirmation and satisfaction of our hotel. The hotel is manned 24 hours a day, we will be the first time to help you solve the problem, the hotel provides free airport and Disney shuttle bus. The hotel entrance and nearby can take 615,991, Pudong No. 24 bus to the nearest subway station, shopping center and city center. You can also ask the front desk to book a taxi for you, which is about 15 minutes from the airport. We have been paying close attention to the guests' feelings during their stay, trying to make every guest feel the homecoming. Unfortunately, it is not a five-point favorable comment. But thank you for your comments, we will do better with your encouragement. We'll be waiting for you. See you there. Be sure to score five points next time

2/10 Terrible

Katie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Said there was a free shuttle as soon as you text them they will be there within 30 minutes. We waited 1 hour and 15 minutes for the shuttle. Our room was disgustingly dirty, the shop next door didn’t take card and no one wanted to help us. The cleanliness of our room really put us off eating or doing much as it was so dirty.
Stayed 1 night in May 2023
Response from G on 17 May 2023
Dear distinguished guests, hello! We are also very sorry to see your comments. We have been actively rectifying your feedback, and we have also trained and punished the relevant departments. Because your information is confidential, we can't contact you. I hope you can contact us and give us an opportunity to explain and apologize. We will continue to work hard and make continuous progress with your support and help! I'm very sorry that I didn't bring you a wonderful experience. Sincerely welcome you to stay again. Sincerely look forward to your coming again, thank you!

8/10 Good

Phyllis

Liked: Staff & service, amenities, property conditions & facilities
The free airport shuttle is the main reason I picked this hotel. However it took a while for the bus to come. On the way back to the airport the next morning the shuttle bus was so crowded so I ended standing by the door for the entire 10 min ride. Good thing was that they dropped me off at the subway station. Since I was going to the city, no need to go back to the airport. The breakfast was good, especially the stirred fried vegetables.
Stayed 1 night in Mar 2023
Response from G on 31 Mar 2023
Dear guests, hello, thank you for your recognition. Every need of our guests is the direction we sincerely strive for. We must work harder to build a five-star standard and look forward to the next trip. We can create more perfect services for you.

2/10 Terrible

PAUL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never will I book it again
Please remove this hotel from your list,
Stayed 1 night in Sep 2021
Response from x on 8 Oct 2021
Hello! We are very sorry to see your comments, and we will continue to work hard to improve our service and quality! I'm very sorry that I didn't bring you a wonderful accommodation experience. Sincerely welcome you to stay again. Sincerely look forward to your coming again, thank you!

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang for you buck!
Considering the price, this place was incredibly good value for money. Decent-sized room and bathroom. Clean. Comfortable bed and cute, peaceful view. Very close to DisneyLand (20 min drive) which is the main purpose of our visit. Breakfast was minimal choice-wise but very delicious!
Stayed 1 night in Apr 2021

6/10 Okay

Jennifer

Travelled with group
Liked: Staff & service
Airport hotel
Good enough for an airport hotel. A place to sleep.
Stayed 1 night in Sep 2020

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was nice/clean, but my reservation was lost
Although they did offer airport pick-up even during Covid, once the driver picked me up, he kept looping around to wait and pick up others, and even after we started heading to the hotel, he got another call and we all went back to pick up more people. So, it took a long time to get to the hotel. Then once at the hotel, they did not have my reservation although my wife had called ahead to confirm it. I showed them the confirmation from Hotels.com, but they could not find it. Fortunately, they still had rooms available, and the room was very nice and clean. Breakfast was good.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay for overnight transfer
Only 10 minute to and from Pudong airport with their free shuttle. I spend a night for an overnight transfer. Quick and easy, clean and fast.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Leo, California long beach

Liked: Staff & service
Every people very nice and very room every clean I and very live
Stayed 1 night in Jul 2020
Response from Y on 8 July 2020
Dear Leo, thank you so much for your review! We hope you had a great time here and look forward to welcoming you again!:-)

8/10 Good

Leo, California long beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every peoples nice and room clean I love the hotel
Stayed 1 night in Jul 2020
Response from Y on 5 July 2020
Dear guest, we are so glad that you have enjoyed your stay at our hotel. We look forward to welcoming you again :-)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Yif on 7 June 2020
Dear guest, thank you so much for your review. We hope that you had a pleasant stay at our hotel. Looking forward to welcoming you again in the futurr:-) Best

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jie on 7 Feb 2020
Dear guest, thank you so much for your review, It was such a pleasure to have you staying at our hotel. We look forward to welcoming you again in the future :-)

10/10 Excellent

Yi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean room, powerful water pressure and efficient room heating. Shuttle service extremely convenient. Very close to Airport and Disneyland. There are two big fashion outlets around too. They send you a full instructions for shuttle bus as well as some handy tips after you make your booking. Very friendly and helpful staff members. Breakfast was amazing too! I have stayed in a few hotels in this area for business purposes. This hotel is definitely my favourite one. I would definitely recommend.
Stayed 1 night in Jan 2020
Response from Tang on 18 Jan 2020
Dear guest, thank you so much for your review. It was such a pleasure to have you staying at our hotel. We look forward to welcoming you again in the future:-)

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Xin Jue Royal Hotel Team on 13 Jan 2020
Dear guest, thank you for your review. We make every endeavour to provide the best experience to every guest. Looking forward to welcoming you again in the future :-)

6/10 Okay

Kristen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average hotel with terrible service
This hotel was very average, which I expected from the reviews. The building is very nice, and the lobby is beautiful. My room was clean, very comfortable, and had good amenities. The location was close to the airport and also to Disney, which is why I booked it. However, the times the bus leaves to Disney was not useful, as it would have arrived well after opening time and the lines to get in are very long. I flew to China just to go to Disney, so I had to take a taxi to Disney to get there early for the line. The taxi was not a real taxi, and the front desk was terribly unhelpful, like impossible. Everything simple that I asked for, and I am an airline employee who has been to over 80 countries so I do not usually need much, was next to impossible to communicate or receive. I stayed for the price, location, and the easy cancellation rules, but I don't think I would go back to this hotel.
Stayed 1 night in Dec 2018
Response from Yin on 8 Nov 2019
Hey Kristen, thanks so much for your stay and your review. We are really sorry about the difficulties in commuincating with our front desk and getting your journey to Disneyland arranged. We have now started providing English service. We make sure that every guest will have a decent and hassle-free stay at our hotel. Once again, we apologies for the inconvenience caused.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good. Very few western items on breakfast menu.
Stayed 1 night in Jan 2019
Response from Yin on 8 Nov 2019
Dear guest, thanks for much for your review. I have forwarded your feedback to our catering team. We always aim to bring our guests the best experience in staying at our hotel.

2/10 Terrible

Mike, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was dirty and run down. Receptionist could not speak any English. No lifts, I had to carry heavy suitcases up to the third floor
Stayed 1 night in Nov 2018
Response from Yin on 8 Nov 2019
Dear guest, thanks so much for your review. We are really sorry for the issues. I have forwarded your feedback to our housekeeping and maintainence team. We aim to get them fixed as sooon as possible. There is lift in our main buiding but not in the annex building. We are really sorry that you didn't get help from our staff members in taking your luggages to your room. We will make sure this will never happen again.

2/10 Terrible

Sumit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not so good experience, the hotel has ants in the room.
Stayed 1 night in Jul 2018
Response from Yin on 8 Nov 2019
Dear guest, we are really sorry for the issue happened during your stay. We aim to get this fixed as soon as possible and make sure that our guests have a decent stay at our hotel.

6/10 Okay

Ange, New Zealand

Liked: Cleanliness, room comfort
Close to Pudong Airport
This is a great hotel for access to the airport. It is quite far from the city centre though. The breakfast was yummy - all Chinese choices. We had a city tour booked for one day and asked the hotel to book a taxi to take us to the city. The hotel staff said it would take about an hour and cost 150 CNY. It wasn’t a proper taxi, I think just someone’s family member. We ended up late to the tour because he drove so slowly (a rarity in China I think) and took 1 hour 40 mins and demanded 200 CNY. I wish they had just ordered a normal taxi for us. Or suggested we catch the Metro train from the airport (they said a taxi would be the only way to get there). Apart from that, it is a good hotel.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property
Was only there for one night but I would start there again.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the shuttle bus service, Don’t have to worry how to get to the hotel. Have to call them when we arrived and they come to pick us up, We loved the free breakfast never expect so much choice just for breakfast hot meals. The room is also very spacious.. only stayed for one night so no time to check the area, Will definitely stay there again. The name of the hotel was called New Knight Royal Hotel in English not Xin June Royal Hotel.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Disliked: Staff & service
Good
The hotel is convenient if you need free shuttle bus to airport at wee hour. Check-in is fast if you can speak Mandarin. I like the strong water pressure.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport and provide free shuttle bus to the airport . Perfect for over night traveling . Free breakfast .
Stayed 1 night in May 2017

6/10 Okay

Tan Yu

Liked: Cleanliness, room comfort
Stayed 1 night in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staffs and room is big and clean although took a bit of more time to wait for ride at the airport but is okay.

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stephan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but limited or no English
Very nice hotel, rooms are top notch. Only issue is when I called from the states, they mentioned in English they had 24 hour free shuttle I could use from the airport. However, when my flight arrived at 2am (due to delay), when I called them, no one on staff spoke English so I could not request the shuttle or inquire if it was coming. I instead used a Taxi from the airport which was a reasonable 52 RMB. Was then able to check in to my reserved room fine despite the language barrier. The next day (or later that day technically), I was able to use their free shuttle service to return to the airport and there was some English speaking staff on hand during the day. Despite this small hiccup, I enjoyed my stay there, it was a great price, and the facilities are great and clean. I may choose that location again if the price stay competive. (One other caveat: when using an iPhone, clicking on the hotel map location from the Expedia app takes you to the wrong location on the map app. Using the google app instead and searching for the hotel there yields the right location.)

6/10 Okay

Anne, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
My husband and I stayed for 2 nights at this hotel. The reason for us staying at this hotel was mainly to provide us an affordable accommodation that can give us a free shuttle ride to Shanghai Disneyland. If you know mandarin and if you have their local sim, you can text/call the hotel or driver to pick you up after your visit from Shanghai Disneyland. It's located in a residential area and very far from the main part of the city but it provides a free shuttle to&from the Pudong International Airport and their nearest metro station. Their breakfast didn't have a lot of options. The just serve a bunch of meatless steamed buns, fried rice and fried noodles. Their rooms don't have a refrigerator. However, they have their own convenience store with very affordable prices. Most of their staff don't speak English. It would be very handy if you have a translation app so you can communicate with them. They also have a good internet signal. Here's a tip if you're coming from the airport: Go to the airport's info booth at the arrival hall(it has a large "?" sign) and you can have them call this hotel (just show them the hotel's contact details) to pick you up from the airport. The driver usually parks his shuttle at the 2nd floor of the parking lot across the arrival exit gate. He usually comes to you. If you're in doubt, ask him if he carries the hotel's calling card or make sure he leads you to the hotel's shuttle van. The driver doesn't wear a uniform and cannot speak English.

10/10 Excellent

amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grt staff , went beyond to help me out. Shittle service available on the hour to airport

6/10 Okay

Kennedy

Disliked: Property conditions & facilities
Average Hotel.
Had average experience. Main problem is that almost all staff do not speak English but they are generally helpful.

8/10 Good

james

Liked: Property conditions & facilities, room comfort
review
good
Thank you for your precious opinions, Looking for your coming again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and quiet. Staffs are very friendly
The computer system and booking tickets required membership. Front desk staff were going beyond her duty to help me. She booked tickets for me.
Response from NI on 3 Apr 2017
Thank you very much for your comments,We will continue to improve deficiencies,Look forward to your visit again!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Meh
Overall this was an ok hotel. It's in a very odd location so you don't feel very comfortable walking around. Most of the staff were encountered were friendly enough. We were only there for a long layover, but I'd you need something longer then I'd pay a little more for a better location.
Thank you very much for your comments,We will fully improve deficiencies,Hope to you next time when you can have a better experience,looking forward to you coming again.

8/10 Good

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Good service! They send me to airport :) Breakfast can be improve a bit.
hank you very much for your comments。We will continue to improve deficiencies。Look forward to your visit again。

6/10 Okay

Pei Yin

Disliked: Cleanliness, property conditions & facilities, room comfort
Not to convenient for leisure traveller
Convenience store is not have too many variety of item. Very close to Pudong Airport.
Thank you for your evaluation,We will fully improve deficiencies。Look forward to your visit again!

8/10 Good

Aston Ambrose, london

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel. Language barrier
Trying to contact hotel as I left items, painting etc in room, but no reply at all.
Response from Ni from Xin Jue Royal Hotel on 2 Mar 2017
Thank you for your precious opinions.We will improve our shortcomings,I hope you will have a better feeling to you next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near airport with nice staff and driver
I reserved a room for my wife who arrived at PVG airport late evening. The hotel has a nice group of staff and drivers. They pick up my wife at the airport and also drive her to the airport after checking out. They changed the room for my wife to a better room with strong wifi signal. The room is clean and is worthy. I am definitely happy to recommend this hotel to my friends.
Response from Ni from Xin Jue Royal Hotel on 9 Feb 2017
Thank you for your satisfied with the service of our hotel,Look forward to your visit again!

6/10 Okay

Lai Wa

Disliked: Cleanliness, property conditions & facilities
近機場,但偏遠
Stayed 3 nights in Apr 2024

6/10 Okay

?

Stayed 1 night in Mar 2024

8/10 Good

Hong

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Esa

Liked: Property conditions & facilities, room comfort
Hinta laatu suhde erittäin hyvä. Aamiainen samanlaista
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
お迎え感謝、朝食おいしい
空港までバスを出してくれて助かりました。私達は出国手続きですごく遅くなったのに、長く待っててくれたようで申し訳ないです。次の日も、朝1時間ごとくらいに空港行きバスを出してくれていて、チェックインの時に確認してくれました。朝食は、肉まんやチャーハン、焼きそばなどシンプルな中華でとても良かった。
Stayed 1 night in Dec 2023

2/10 Terrible

yuka

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
シャワールームの排水溝に前の宿泊者の髪の毛が詰まったままだった。 清潔感に欠けるホテルです。
Stayed 1 night in Nov 2023

6/10 Okay

Kiyonobu

Stayed 1 night in Nov 2023

6/10 Okay

Katsuto

Business traveller
Disliked: Property conditions & facilities
空港が違いので朝早い便とかで寝るだけなら問題なく利用できます。近くに食事をする場所は多かったです。
Stayed 1 night in Oct 2023
Response from L on 1 Nov 2023
尊敬する貴賓、こんにちは。 私たちのホテルへの肯定と満足に感謝します。 ホテルには24時間365日当直者がいます。私たちは最初の時間に問題を解決します。私たちはいつもお客さんがチェックインしている間の気持ちに注目して、お客さん一人一人が家に帰ってきたような暖かさを感じられるように努力しています。残念ながら五点評価ではありませんよ。でも、評価に感謝しています。あなたの励ましがあればもっと上手にできますよ。 私たちはずっとあなたを待っていますよ会いません今度はきっと五点覚えていますよ

10/10 Excellent

gang

Liked: Cleanliness, staff & service, property conditions & facilities
很不错,性价比很高。
Response from L on 11 Oct 2023
Distinguished Guests: Hello! Thank you for your five-point evaluation, we will continue to work with your encouragement and support, I believe we will do better! Thanks for the support! Bon Voyage!