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Kempinski The One Suites Hotel Shanghai Downtown

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Luxury
5.0 star property
8.8

Excellent

Serene escape in vibrant Shanghai

Elegantly designed with eco-certified luxury, this aparthotel near The Bund offers a serene escape amidst Shanghai's vibrant cityscape. Delight in the indoor pool, international cuisine bistro, and premium in-room amenities like rainfall showers and deep soaking tubs.

Popular amenities

  • Washer
  • Dryer
  • Outdoor space
  • Pool
  • Parking available
  • Room service
The current price is AU$262
includes taxes & fees
14 Dec - 15 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Suite, Multiple Beds, City View (The ONE Suites-Thee Bed Rooms)

Executive Suite, Multiple Beds, City View (The ONE Suites-Thee Bed Rooms) | Living area

Executive Suite, Multiple Beds, City View (The ONE Suites-Thee Bed Rooms)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Dining table
Free minibar items
  • 311 sq m
  • City view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Suite

LCD TV, MP3 dock

Deluxe Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Dining table
Free minibar items
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite | Living area

Business Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Dining table
Free minibar items
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

LCD TV, MP3 dock

Superior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Dining table
Free minibar items
  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Art Deco Studio

Art Deco Studio | View from room

Art Deco Studio

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Dining table
Free minibar items
  • 68 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio

LCD TV, MP3 dock

Comfort Studio

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Dining table
Free minibar items
  • 62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Fengyang Road, No. 601, Shanghai, Shanghai, 200041

What's nearby

  • Shanghai Natural History Museum - 1 min walk - 0.2 km
  • West Nanjing Road - 3 min walk - 0.3 km
  • Former French Concession - 17 min walk - 1.5 km
  • Nanjing Road Shopping District - 20 min walk - 1.7 km
  • People's Square - 2 min drive - 1.8 km

Getting around

  • Shanghai Natural History Museum Station - 5 min walk
  • Shanghai Railway Station - 9 min drive
  • Pudong International Airport (PVG) - 46 min drive

Restaurants

  • ‪Xin Rong Ji (新荣记) - ‬3 min walk
  • ‪沪上一家辣肉面 - ‬3 min walk
  • ‪茹·pure vegan - ‬5 min walk
  • ‪荣叔黄鱼面 - ‬1 min walk
  • ‪御锦轩 大堂吧 (Ieins Bistro & Lounge) - ‬1 min walk

About this property

Kempinski The One Suites Hotel Shanghai Downtown

Luxury aparthotel with fitness centre and 24-hour front desk
An indoor pool, a restaurant and a fitness centre are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include self parking, concierge services and dry cleaning. Each apartment boasts a deep soaking tub and offers free WiFi and a washer/dryer. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches, such as free minibar items and a pillow menu. Change of towels is available on request.
Kempinski The One Suites Hotel Shanghai Downtown offers 244 air-conditioned accommodations with MP3 docking stations and washers/dryers. This accommodation offers separate dining areas and includes dining tables. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Shanghai aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free minibar items and a safe. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

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Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (CNY 100 per night)

Family friendly

  • Children stay free (see details)
  • Free cot

Restaurants on site

  • Bistro & Lounge

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator

Dining

  • Buffet breakfast available for a fee 7 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; CNY 198 for adults and CNY 99 for children
  • A restaurant
  • Dining table
  • Free stocked minibar
  • Limited room service

Bedrooms

  • Alarm clock
  • Bedroom
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed: CNY 350 per night

Bathroom

  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • LCD TV
  • MP3 dock

Outdoor areas

  • Terrace

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Desk chair
  • Laptop workspace
  • Meeting rooms

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (98 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city centre
  • Near a metro station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 244 units
  • 28 floors
  • Banquet hall
  • Bed sheets changed on request
  • Built in 2012
  • Eco-friendly toiletries
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's swimming pool will be closed on every 1st and 15th of the month.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 198 for adults and from CNY 99 for children
  • Self-parking fee: CNY 100 per night
  • Rollaway bed fee: CNY 350 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:30 PM

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

ONE Executive Suites Shanghai Hotel
ONE Executive Suites Hotel
ONE Executive Suites Shanghai
ONE Executive Suites
ONE Executive Suites Hotel Shanghai
ONE Executive Suites Aparthotel Shanghai
ONE Executive Suites Managed Kempinski Shanghai Aparthotel
ONE Executive Suites Managed Kempinski Aparthotel
ONE Executive Suites Managed Kempinski Shanghai
THE ONE Executive Suites
THE ONE Executive Suites Shanghai Managed by Kempinski
THE ONE Executive Suites Shanghai
THE ONE Executive Suites Managed by Kempinski Shanghai
Kempinski The One Suites Hotel Shanghai Downtown Shanghai
Kempinski The One Suites Hotel Shanghai Downtown Aparthotel

Frequently asked questions

Does Kempinski The One Suites Hotel Shanghai Downtown have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 9:30 PM.

How much does it cost to stay at Kempinski The One Suites Hotel Shanghai Downtown?

As of 18 Nov 2025, prices found for a 1-night stay for 2 adults at Kempinski The One Suites Hotel Shanghai Downtown on 14 Dec 2025 start from AU$261.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski The One Suites Hotel Shanghai Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski The One Suites Hotel Shanghai Downtown?

Self-parking is available for CNY 100 per night.

What time is check-in at Kempinski The One Suites Hotel Shanghai Downtown?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Kempinski The One Suites Hotel Shanghai Downtown?

Checkout is at noon.

Where is Kempinski The One Suites Hotel Shanghai Downtown located?

Located in Downtown Shanghai, this luxury aparthotel is within 1 mi (2 km) of Nanjing Road Shopping District and People's Square. Jing'an Temple and Xintiandi Style Shopping Centre are also within 2 mi (3 km). Shanghai Natural History Museum Station is 5 minutes by foot and West Nanjing Road Station is 7 minutes.

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Reviews

Kempinski The One Suites Hotel Shanghai Downtown Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

8.8

Staff & service

9.4

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 110 out of 204 reviews
Rating 8 - Good. 74 out of 204 reviews
Rating 6 - Okay. 12 out of 204 reviews
Rating 4 - Poor. 4 out of 204 reviews
Rating 2 - Terrible. 4 out of 204 reviews

Reviews

10/10 Excellent

Mohd Hisham

Liked: Cleanliness, room comfort
Nice hotel
Stayed 10 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room and location! :)
Stayed 3 nights in Jul 2025

10/10 Excellent

Qiongling

Liked: Cleanliness, property conditions & facilities, communication
Very good 👍 we will check in again！
Stayed 1 night in Oct 2024

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities, communication
We will stay in the property again if we go back to Shanghai.
Stayed 2 nights in Oct 2024

10/10 Excellent

Zhenyu

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well located and spacious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rong

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)
Stayed 8 nights in Sep 2024

10/10 Excellent

Manuel

Liked: Cleanliness, room comfort, communication
Wonderful hotel, room and service. Restaurant the food is so so.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Fantastic

Really great location, state of repair and staff. Highly recommended!
Stayed 3 nights in May 2024

8/10 Good

Zhuang

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is old.
Stayed 1 night in Apr 2024

6/10 Okay

Kwan In

Liked: Communication
Disliked: Cleanliness
cutlery has stains and the washroom is slightly smelly. Bedroom TV need fixing and so was the blinds in the bathroom.
Stayed 2 nights in Mar 2025

2/10 Terrible

hongxiang

Liked: Communication
Disliked: Room comfort
Hotel definately needs renovation
Stayed 3 nights in May 2024

8/10 Good

Julia

Liked: Cleanliness, amenities, communication
Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort, communication
Not the standard expected, that’s not a 5 star hotel. The shower was VERY DIRTY, please check the posted pictures. Not well maintained, not clean and no friendly service.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dashel

Liked: Cleanliness, room comfort, communication

Will come back

Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..
Stayed 4 nights in Mar 2024

4/10 Poor

Wenyi

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The room floor and sink are not clean. The lights quite dark.
Stayed 2 nights in Oct 2023

8/10 Good

Ah

Liked: Cleanliness, room comfort
Disliked: Communication
Wifi connection is very bad
Stayed 2 nights in Mar 2024

6/10 Okay

WeiBelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Staff to improve on communication with guests

Overall the experience was ok however I find that the staff at the front desk in the morning was somewhat disappointing. Booked an airport transfer the evening before to leave at 7am the next morning. We went down to the lobby at 7am and waited for more than 10 minutes for the car to arrive. Spoke to the front desk staff and he was clueless of what was happening. He didn't even bother whether we were late for our flight or not. He later called the limo and spoke in mandarin. After the call, he didn't even bother updating us on the status of the car...whether we need to give another 10 minutes or explain why the car was late etc. So we continued waiting which seem forever. Finally the car arrived and he did not even come to us and tell us but expect us to know that our car has arrived. Anyway, we got in the car and goodness, the car was dirty! There was bits and pieces of groundnuts in the car and we felt it was simply unacceptable considering the price we pay for the transfer.

8/10 Good

Hiromichi

Liked: Cleanliness, amenities, property conditions & facilities
景色いい部屋だった
Stayed 4 nights in Aug 2025

10/10 Excellent

JOSE MANUEL

Liked: Amenities
Los cuartos muy cómodos y buenas instalaciones
Stayed 1 night in Jun 2025

10/10 Excellent

HUAI CHEN

Liked: Cleanliness, room comfort, communication

上海非常好的飯店

位於上海的市中心到哪裡都很方便而且睡得很舒服很安靜，下次入住上海一定會再選擇
Stayed 3 nights in Apr 2025

10/10 Excellent

kuei liang

Liked: Cleanliness, room comfort, communication
洗面室の灯りをもっと明るくしてください
Stayed 5 nights in Nov 2024

6/10 Okay

Mehmet

Liked: Cleanliness, communication
Ortalama bir otel
Stayed 3 nights in Nov 2024

10/10 Excellent

HUAI CHEN

Liked: Cleanliness, room comfort, communication

好地点好环境

地点好，服务好，住得非常舒服
Stayed 6 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
酒店式公寓應該要備妥廚具、餐具、鍋碗。
Stayed 4 nights in May 2024

10/10 Excellent

YA-CHEN

Liked: Cleanliness, amenities, property conditions & facilities, communication
接待人員很貼心，清潔人員也很用心，飯店位置很棒
Stayed 2 nights in Jun 2024