Based on the reviews, we were expecting good things. However, our stay was disappointing. When I booked it said keys had to be collected at Hotel Murillo, which seemed quite close. A few days before the booking I was emailed and told I had to get them from somewhere about a kilometre away! This was completely unsuitable because we were arriving at 10pm and my husband has a bad knee. I called and arranged that someone would bring us the key if we called just before we arrived. However, when I did the person I spoke with kept insisting we come to a hotel far away. Eventually I convinced her after pointing out I had this offer in writing. When she arrived none of the keys she had worked for our room anyway, so if we had gone there we'd have had to go back again! She finally got the keys to work on the door, but we discovered later only one would power the room (air con and lights) while the other two only opened the doors. The following day one of the keys stopped working altogether and the final day (36 degrees) the air con stopped working. When I called the number a man kept mansplaining to me that someone would call me to explain how the air con worked. Despite telling him three times I'd been there three days and I knew how it worked but that it had stopped working, he didn't believe me. Then a woman arrived and said she didn't know why but someone had turned our room to warm air only on the main switch. Room was nice, but they need to sort out their service issues.