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"Staffs were very professional and flexible. I booked two bedrooms unit but it didn't work for us, therefore I asked the staff to change the room from 1 twobedroom to 2 regular rooms and they did without any extra charges. We were very pleased for staying 10 days with them. "

"The hotel was conveniently located as the airport limousine bus stop was only a 30 second walk, the subway right in front of the entrance, and restaurants surrounding the hotel. The room was very spacious and the kids enjoyed the playroom. Best of all, the staff were friendly and helped us so much with figuring out where to eat, how to get to certain places, and simply making our stay welcomed. If you're looking for a lively neighborhood without the congested feeling of myeongdong, Novotel Dongdaemun is the place to stay."

"Pros: Generally a nice stay with clean rooms. Staff were kind and helpful. Luggage storage in the lobby was awesome because they had lockers. Cons: Pillows were a bit hard and the drain made a lot of noise (mildly disruptive while sleeping). Lots of options for breakfast but the food was a little bit more cafeteria vibes than boutique hotel vibes."

"room we got was big and nice. The room cleaning staff did a thorough job with cleaning our room and making our beds. They always changed the bed sheets at room cleaning. The lobby staff was also nice and helpful. Location was convenient, close to subway station. We would stay here again."

"We stayed in one of their larger room for a family of four. Staff went above and beyond to make sure our stay was comfortable. Can not ask for better service. The staffs all spoke english which made it easy to communicate. From our own personal experience with the hotel, we would definitely stay here again. Thank you, Westin Josun hotel for the wonderful experience."

"Clean and with friendly staff"

"Staff were clean, our cleaning lady was especially attentive and kind. We loved the comforter but not the mattress so much; it was okay. The area is so so but definitely helpful that it's so close to the subway station. A bit far from all the main attractions. Hotel being right next to the train station was a bit loud and was not helpful trying to cure my jet lag but honestly it's a great hotel for the value"

"Very clean room"

"Hotel was clean and comfortable to stay in. Location was also great with direct subway access and many bus options right outside. I stayed for the second time in Room 2601, but two reported room faults weren’t rectified from my last stay. 1. Cabinet hinge for the in-room fridge is almost falling apart. 2. Bathroom glass door scrapes the floor tile whenever opening/closing, raising safety risk. I hope this would be looked into as soon as possible. Hotel staff Ms Joy was exceptionally great in her service. She was patient and it was really nice of her to provide early check-in when I arrived very early."