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Reviews of Hotel Max

3.5 out of 5
Hotel Max
620 Stewart, Seattle, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 567 out of 1159 reviews" "
Rating 8 - Good. 272 out of 1159 reviews" "
Rating 6 - Okay. 172 out of 1159 reviews" "
Rating 4 - Poor. 98 out of 1159 reviews" "
Rating 2 - Terrible. 50 out of 1159 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Deepika Chennapura

Business traveller
Disliked: Amenities
Average
Stayed 3 nights in May 2024
Response from Samuel - Front Office Director on 6 May 2024
Exceptional

6/10 Okay

Gabrielle Anita, laguna Beach

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Only one robe for two people in spite of several requests, no restaurant or bar which the pictures show on Expedia No cleaning unless specified, great lobby staff
Stayed 3 nights in May 2024
Response from Samuel - Front Office Director on 6 May 2024
Thank you for your feedback. Please note that Expedia may show pictures from previous guests that were patrons when the hotel once had a restaurant.

4/10 Poor

Souk

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old and outdated. Strange shower in a closet and toilet in a closet. For the price I was expecting a clean modern hotel.
Stayed 1 night in May 2024
Response from Samuel - Front Office Director on 6 May 2024
Thank you for taking a moment to share about your stay. Please note that pricing for the hotel has many factors.

8/10 Good

April

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Some of the features need updating
Stayed 5 nights in Mar 2024
Response from Samuel - Front Office Director on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Kieana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean! The staff was extremely kind. We enjoyed our stay, the only thing that was not the best was the Internet.
Stayed 1 night in Apr 2024
Response from Samuel - Front Office Director on 30 Apr 2024
Oh no! Seems like almost a perfect stay except for the Wi-Fi. We'll look into that!

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel with my three kids and had a pleasant experience. The atmosphere was quiet, which was perfect for our family getaway. The highlight for my kids was definitely the bunk beds, which they absolutely loved. The room was comfortable and provided enough space for all of us. The staff was friendly and accommodating, making our stay even more enjoyable. Overall, it was a great choice for a family trip.
Stayed 1 night in Apr 2024
Response from Samuel - Front Office Director on 30 Apr 2024
Thank you for your kind words! We're glad you and your family enjoyed your stay with us. Please come back soon!

10/10 Excellent

Alta, Coosbay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Samuel - Front Office Director on 30 Apr 2024
Thank you for your rating! Please come back soon!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samuel - Front Office Director on 30 Apr 2024
Thank you for your rating. Come back soon!

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place to stay
Stayed 3 nights in Apr 2024
Response from Samuel - Front Office Director on 27 Apr 2024
Thank you so much! Please come back soon!

8/10 Good

Daniel H

A little dated and small rooms.
Stayed 4 nights in Apr 2024
Response from Samuel - Director of Front Office on 25 Apr 2024
Thank you for your feedback.

8/10 Good

Monique

Travelled with pets
Liked: Cleanliness, property conditions & facilities
When we checked in, our front desk woman was beyond friendly and helpful. The am checking out was a different storry. There was 2 young ladies who were most interested in sharing stories and gossiping then helping those checking out. No smiles, acted like we were an inconvenience. Sometimes 2 is not better than one. Neither girls did a good job.
Stayed 1 night in Apr 2024
Response from Samuel - Director of Front Office on 25 Apr 2024
Thank you for sharing about your experience with the staff. We love to hear feedback about how our team is doing. Although it's great to hear about your check-in, we're going to investigate a bit further into the check-out. Thank you for alerting this to us.

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service
Great price,service and nice place. Felt safe and clean
Stayed 2 nights in Apr 2024
Response from Samuel - Director of Front Office on 25 Apr 2024
Thank you for taking a moment to share about your time with us. Please come back soon!

6/10 Okay

Stacie

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities
Boutique
Stayed 3 nights in Apr 2024
Response from Samuel - Director of Front Office on 16 Apr 2024
Yes, very much a boutique hotel!

6/10 Okay

Darren

Travelled with partner
Liked: Cleanliness
It's a nice, clean, convenient mid range hotel. If the prices go much higher they'll need to renovate, add some services like in room coffee but for now it's a good property.
Stayed 2 nights in Apr 2024
Response from Samuel - Director of Front Office on 16 Apr 2024
Thank you for your feedback! Please come back soon!

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean, staff was very polite
Stayed 4 nights in Apr 2024
Response from Samuel - Director of Front Office on 16 Apr 2024
Thank you for your feedback! Please come back soon!

10/10 Excellent

Missy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was chill and near everything we wanted. We were there for a show at the Moore theatre! We stayed in the parking lot across the street and that was $45 overnigh5, which felt steep. But close !
Stayed 1 night in Apr 2024
Response from Samuel - Director of Front Office on 14 Apr 2024
Thank you for your feedback! Please come back soon!

10/10 Excellent

Nadia

Stayed 3 nights in Apr 2024
Response from Samuel - Front Office Director on 4 May 2024
Thank you for your rating! Please come back soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was ver helpful
Stayed 1 night in Apr 2024
Response from Samuel - Director of Front Office on 10 Apr 2024
Thank you! Please come back soon!

10/10 Excellent

Patrick

Stayed 4 nights in Apr 2024
Response from Samuel - Front Office Director on 30 Apr 2024
Thank you for your rating. Come back soon!

10/10 Excellent

Greg

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 4 nights in Apr 2024
Response from Samuel - Front Office Director on 10 Apr 2024
Oooooh! We love to hear it!

6/10 Okay

Jeanie

Disliked: Amenities
Stayed 4 nights in Apr 2024
Response from Samuel - Front Office Director on 30 Apr 2024
Thank you for your rating!

6/10 Okay

Danni

Travelled with partner
Disliked: Amenities
It was fine, but I won't be returning. Stayed here for Sakuracon weekend. Rooms are tiny, probably the tiniest shower I've ever seen too. Bare bones interior. Our window could just open to an 8 story drop, no screen no nothing. Kinda spooky. Walls are paper thin and you can share everything your neighbors are saying. Bring earplugs. No housekeeping unless you request it 24 hours in advance. My one major complaint is there isn't a microwave anywhere on property, not even the lobby. So, we had a mini fridge full food and no way to heat it. Kinda strange, I've never stayed at a hotel without a microwave somewhere on property. Steep security deposit of $100 per day, plus $25 per day for an amenities fee for stuff like coffee downstairs (btw, no coffee maker in room). Again, kinda weird but not unheard of I suppose. If you're in town to just crash and sleep, it'll be fine, but don't expect anything else from this property. The lobby is done up nice, but the rooms are lacking and honestly that's what matters when I book.
Stayed 4 nights in Mar 2024
Response from Samuel - Front Office Director on 2 Apr 2024
Thank you for your feedback!

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value for the price and everything that actually matters is excellent quality. The general motif of the hotel is a great alternative if you’re not into big chain hotels.
Stayed 1 night in Mar 2024
Response from Samuel - Front Office Director on 2 Apr 2024
Thank you for understanding our aesthetic! Please come back soon!

4/10 Poor

John

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Cool theme, but had surprise Resort fee of 300 bucks
Stayed 3 nights in Mar 2024
Response from Samuel - Director of Front Office on 1 Apr 2024
Thank you for your feedback. The nightly destination fee is 25 per day. I believe you meant your security deposit was 300 because it is 100 per night. Please note that if you do not have any charges pending against it, the entire 300 is returned.

8/10 Good

Hui-yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was overall clear and nice, easy access to all tourist places either walking or by public transport. Quiet day and night, did not bother my sleep at all. However the website did not specify about the room layout which was quite inconvenient where the shower and the toilet was separate, as well as facing straight towards the room door. Also the hotel wifi quality was pretty bad throughout the stay, complimentary but basically no use.
Stayed 3 nights in Mar 2024
Response from Samuel - Director of Front Office on 1 Apr 2024
Thank you for your feedback and taking a moment to share. Please note that if Hotel Max is ever in your future, we do have larger rooms with different layouts that have both the toilet and shower in the same space. The Wi-Fi was just upgraded. We're sorry to hear that you encountered issues. Hopefully this was brought to the attention of the Front Desk for further assistance.

10/10 Excellent

Nayeli

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good stay for a weekend trip to Seattle. In a super convenient location, and the rooms were perfect for a quick weekend. Also the staff was super friendly and the free beer was a huge plus! Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Samuel - Front Office Director on 30 Mar 2024
Thank you for taking a moment to share about your time with us! Please come back soon!

2/10 Terrible

Armando Hernandez

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I didnt know there was additional chaged for parking an a resort fee beside i already was charged 50.00 then a 75 .00 for parking. I should of went to the Hilton. Staff liies about parking then there not parking here at hotel wanted me to parking a block away.
Stayed 1 night in Mar 2024
Response from Jaime- Front Desk Lead on 29 Mar 2024
Hello and thank you for your candid feedback. When it comes to the resort fee, it is mentioned before confirming your reservation. As for the parking, we do apologize if there was any miscommunication, but we do have parking with us for 62.98 that we only charge at checkout.

10/10 Excellent

jasmine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute
Stayed 1 night in Mar 2024
Response from Samuel - Director of Front Office on 29 Mar 2024
Awwwww! **blushes** Please come back soon!

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I selected it to experience a boutique style stay and it delivered. Parking fee was a bit steep.
Stayed 1 night in Mar 2024
Response from Samuel - Director of Front Office on 29 Mar 2024
Thank you for your feedback! Please come back soon!

6/10 Okay

Hisham

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room is a little tight, bathroom is tiny. Internet asks you to log in every 5 minutes which is extremely frustrating. Charged me for early check in which was very odd, area around hotel is a little noisy. Overall an ok property for the price I would not stay there again
Stayed 2 nights in Mar 2024
Response from Samuel - Front Office Director on 26 Mar 2024
Thank you for your feedback.

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, helpful.
Stayed 1 night in Mar 2024
Response from Samuel - Front Office Director on 26 Mar 2024
Thank you for your feedback! Please come back soon!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Samuel - Director of Front Office on 22 Mar 2024
Thank you for your rating!

6/10 Okay

Daniel, Dallas

Travelled with family
Liked: Cleanliness
The toilet was broke in the room I stayed in. The bath tub was dirty with stains. They changed the price on me with early check in.
Stayed 2 nights in Mar 2024
Response from Samuel - Front Office Director on 19 Mar 2024
Thank you for taking a moment to share about your time with us. We apologize about your toilet and bath tub experience. Hopefully, these concerns were mention to the Front Desk so they could assist. We do see that the Front Desk did lower the early check in fee for you.

2/10 Terrible

Simon, North York

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old with a fresh paint cover. Small rooms. No amenities No coffee machine in the room No linen services provided
Stayed 3 nights in Mar 2024
Response from Samuel - Front Office Director on 19 Mar 2024
Hello there! Thank you for taking a moment to share about your stay with us. Please note that Hotel Max does in fact have linen service and we do have local coffee service for all guests in the lobby daily. Several amenities are included with your stay such as: the daily craft beer hour, Shinola bicycles for your enjoyment, daily tea service in the lobby, electric vehicle charging, gym, and more.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samuel - Front Office Director on 19 Mar 2024
Thank you for your rating! Please come back soon!

2/10 Terrible

Jc

Stayed 1 night in Mar 2024
Response from Samuel - Director of Front Office on 9 Apr 2024
Thank you for your rating.

10/10 Excellent

Quinn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Everyone there was friendly, helpful and fun. Great attitudes. Loved my stay there and look forward to staying there in the future.
Stayed 4 nights in Mar 2024
Response from Samuel - Front Office Director on 15 Mar 2024
We're so happy you enjoyed your time with us! Please come back soon!

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Included free beer and coffee. Staff was nice. Hidden fees hit hard. $25/night “destination fee” and $100/night deposit. We stayed 3 nights and had to pay an additional $382 at check-in despite the stay being paid for already. Was definitely a surprise.
Stayed 3 nights in Mar 2024
Response from Samuel - Front Office Director on 14 Mar 2024
Thank you for your feedback. We're sorry to hear that you were unaware of the destination fee and nightly deposit. These are listed on the website/app as well as on the email confirmation. Please note that these holds were released upon departure back to your bank or credit card company. Please allow them three to five business days for it to reflect in your account.

6/10 Okay

Amunoo

Liked: Staff & service
Disliked: Property conditions & facilities
The bath tub was clogged the entire stay. The room heater smelled and sounded like something was getting burned. The air in the room was horrible and dried my throat throughout the night.
Stayed 2 nights in Mar 2024
Response from Samuel - Director of Front Office on 12 Mar 2024
Thank you for your feedback. Hopefully this was presented to the Front Desk so they could assist. We cannot find any notes of these concerns.

10/10 Excellent

Ruth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience overall!
Stayed 1 night in Mar 2024
Response from Samuel - Director of Front Office on 12 Mar 2024
Thank you for your feedback!

10/10 Excellent

Hardy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly stuff, clean and nice rooms - felt very welcome sofa in my room was not more comfortable (worn out) bathroom little small
Stayed 2 nights in Mar 2024
Response from Samuel - Front Office Director on 12 Mar 2024
Thank you for taking a moment to share about your time with us. We consider all feedback. This will be shared with management.

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Mar 2024
Response from Samuel - Front Office Director on 30 Mar 2024
Thank you for your rating.

6/10 Okay

Donna

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Parking challenging. Surprised and extra fee upon arrival.
Stayed 2 nights in Feb 2024
Response from Samuel - Front Office Director on 9 Mar 2024
Hello there! Please note that there are no extra fees upon arrival. All fees are listed on the website/app when you book and on your email confirmation. All expenses are communicated to everyone twice before arriving at the hotel.

10/10 Excellent

Alex

Stayed 1 night in Mar 2024
Response from Samuel - Front Office Director on 27 Mar 2024
Thank you for your rating!

6/10 Okay

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was in a good location for what we came for. Liked the vibe.Liked the eco friendliness even if it was annoying for me. Didn’t like that the room had no coffee machine or microwave. Definitely an adult hotel, not that they can’t accommodate children it just the rooms are too small fora family of 4.
Stayed 5 nights in Feb 2024
Response from Samuel - Front Office Director on 7 Mar 2024
Thank you for your feedback. Please note that we have daily coffee service in the lobby from 6am to 11am and that we have microwaves available upon request.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The decor anf vibe is super chill, friendly and welcoming. Staff were amazing with everything.
Stayed 1 night in Mar 2024
Response from Samuel - Front Office Director on 4 Mar 2024
Thank you for your feedback! Please come back soon!

6/10 Okay

Brian

Travelled with family
Disliked: Amenities, property conditions & facilities
Good location, especially for the conference centre. Extremely cramped and small bathroom. It’s impossible not to touch all 4 shower walls at once.
Stayed 3 nights in Feb 2024
Response from Samuel - Front Office Director on 4 Mar 2024
Thank you for your feedback. Please note that Hotel Max has different room types with larger layouts.

10/10 Excellent

Chris

Stayed 1 night in Feb 2024
Response from Samuel - Director of Front Office on 21 Mar 2024
Thank you for your rating! Please come back soon!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in agaent was fun and charismatic
Stayed 2 nights in Feb 2024
Response from Samuel - Front Office Director on 28 Feb 2024
*blushes* Thank you! Please come back soon!

10/10 Excellent

Mark

Stayed 3 nights in Feb 2024
Response from Samuel - Director of Front Office on 21 Mar 2024
Thank you for your rating! Please come back soon!