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"okay"

"Overall very positive experience, reception staff were very attentive and went out of the way to accommodate our earlier check-in. The room was really nice and clean, and we ended up staying in the hotel which was a bonus! Breakfast staff, particularly on Sunday morning, unfortunately did let the staff down, as they came across quite rude and unfriendly. "

"Very friendly and helpful front desk staff. Rooms are nice, mattress very good. View onto railway station is not ver edifying, but centrally located at 5 mins from KKL concert hall and 10 min from train station."

"Great location, wonderful breakfast and the staff were helpful with suggestions,booking tours"

"Room was clean and decent in size. You can open your luggage and pack at ease. It’s at a convenient location and getting around by foot brings you to the lake. It’s near to other beautiful places. Breakfast was amazing too! Appreciate the fresh lemon, ginger and honeycomb - bonus!"

"A little bit old hotel."

"Balcony view of the lake, superb. Wonder the old town, and look up the hill to see your chateaux. "

"The staff was very friendly . The locatiom is excellent . Only few stepts to get Lucerne train station "

"Staff member was very welcoming and helpful with suggestions on what to consider seeing during the day. Room was smaller than expected but we were only there to sleep so didn’t bother us much. View from the bedroom window was outstanding!! Hotel was very quiet and lacking any atmosphere, no food available!! "