Sawgrass Hotels, Jacksonville

"There were two bartenders upon check in and maybe 10 people at the bar. I was not acknowledged for at least 3 minutes. The person sitting next to me ordered a pizza with mushrooms and they brought a pizza with sausage. Not one bottled water in the room. No shades in the room. The best part of the hotel was the valet, which coincidentally was the only survey I received via text and I gave them a 10. Awful stay!!"

"Everything was clean. The staff was friendly and helpful and very kind. Everything was just nice and organized. I had the best time ever and I was alone so I was kind of afraid, but I didn’t feel that way there. I enjoyed myself only problem. The refrigerators doesn’t work. They were just like room temperature the whole time I was there and that’s pretty much it one little technicality, but I still give them a 10 I loved it there. We’ll be going back from now on when I go to Saint Augustine."

"The beds are to high for average - person and prompt to accident Tv - nor very user friendly Was missing the good breakfast option AC also not very user friendly Location excellent"

"There was no Soap for the shower First thing I requested to refill the container or give a bar of soap. By checkout still no soap for shower. Expedia said I get two free waters. Apparently it is keeping the soap friendly someplace. Best of all on checking in (and buying a non refundable ticket) for shuttle service and old town trolley I wa assured my small dog could come. The shuttle driver refused let us go because not a SERVICE dog. Dog friendly hotel didn’t seem to know that. BTW news to me because I have taken dogs before. "

"Staff was friendly. Room was clean. Breakfast was sparse."

"Simple n affordable nothing fancy"

"Amazing experience "

"I liked the location of the property as it was only feet away from to the hop off hoop on tram stop. it also had a few good restaurants within easy walking distance.The room was clean & the staff accommodating.I stayed there twice in 2 weeks and my only complaint was the office chairs could not be adjusted and were too low to be of use and the ac made the rooms smell a bit musty."

"I was coming to Jax for a one day event from Tampa and needed a place for only 1 night. Couldn’t believe the price on how reasonable it was for a king room. Well I bit the bullet and took a chance and hit the lottery on this place. What a gem. Room was absolutely spotless and everything was brand new. I stayed in room 300 around back on first floor. Parking was great. They even have security keeping eyes open. It was phenomenal getting ready to book a week there soon when I have to go back for the Jax homeshow."