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Reviews of Hotel Old Town

3 out of 5
Hotel Old Town
Curciluk mali 11a, Sarajevo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 172 out of 227 reviews" "
Rating 8 - Good. 50 out of 227 reviews" "
Rating 6 - Okay. 3 out of 227 reviews" "
Rating 4 - Poor. 0 out of 227 reviews" "
Rating 2 - Terrible. 2 out of 227 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff are very friendly. Room was spacious and cleaned to a high standard. Fantastic breakfast included was a great surprise. 10/10.
Stayed 3 nights in Feb 2024
Response from Adnan on 15 Mar 2024
Respected, Thank you for your excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best of wishes

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
First rate in every way.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely family run small hotel , perfect location and walkable around in old town .
Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent. Adnan was exceptionally courteous and had excellent suggestions for dining and directions.
Stayed 2 nights in Sep 2023
Response from Adnan on 21 Sept 2023
Respected, Thank you for your review of us. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes Adnan

10/10 Excellent

Eduard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in the heart of Sarajevo
Stayed 2 nights in Aug 2023
Response from Adnan on 7 Sept 2023
Respected, Thank you for your review of us. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This hotel ticked all the boxes - great location, tasty breakfast, pleasant staff, and very comfortable rooms. Even though our hotel was on the first floor above a busy bar, we couldn’t hear the noise and slept soundly. The bed and pillows and perfectly firm. The shower has plenty of hot water and pressure. If you need transport to/from the airport, definitely reach out to the hotel for help. We got ripped off in a taxi on the way in, but thankfully one of the reception workers organized a taxi for us to return to the airport. I wish we had asked them to organize the transfer from the airport, too! I would definitely stay here again.
Stayed 2 nights in Aug 2023
Response from Adnan on 7 Sept 2023
Respected, Thank you for your review of us. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel in the centre of the old town. Fantastic service, lovely breakfast and convenient parking right outside the hotel. Highly recommend this hotel if you are visiting Sarajevo
Stayed 2 nights in Jul 2023
Response from Adnan on 27 July 2023
Respected, Thank you for your review of us. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, comfortable, clean and an ideal location. We had a stunning view from our room. Restaurants, shops and the attractions of the Old Town and the river are just a few minutes walk away. The staff were unfailingly polite and kind, and the breakfast was excellent. I wouldn't stay anywhere else in Sarajevo
Stayed 3 nights in Jul 2023
Response from Adnan on 25 July 2023
Respected, Thank you for your review of us. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot in Sarajevo
We had a great stay in Sarajevo at Hotel Old Town. The location was perfect right in the center of Old Town! The room was excellent with all the necessary amenities. It was very hot during our stay and we appreciated the excellent A/C! The included breakfast was good with both continental and American style items including fresh fruits and good Bosnian coffee! The best part of our stay was the welcoming staff especially including Alma who coordinated our late night airport arrival and made sure we were met and safely checked into the Hotel after midnight! Thanks to all the friendly and helpful staff!
Stayed 4 nights in Jul 2023
Response from Adnan on 17 July 2023
Respected, Thank you for your review of us. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastically located - right in the city centre. Staff very friendly and helpful - arranged my transport back to the airport for me. Good breakfast and plenty of dining options nearby. Room was also pleasant.
Response from Adnan on 17 July 2023
Respected, Thank you for your review of us. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t get a better location !!!
The best location you will find in Old Town Sarajevo. It’s a small hotel with only 15 rooms. The rooms are small but very comfortable. No complaints at all. Due to the small size of the hotel, the front desk staff has a nice friendly connection with their guests. There is a free breakfast which is perfect. Steps away from the front door is a nice patio where you can end your day with some drinks. When I say steps, I counted myself taking 4 steps. Highly recommend this hotel. You will not be disappointed.
Stayed 3 nights in May 2023
Response from Alma on 6 June 2023
Respected, Thank you very much for this excellent review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes Alma

10/10 Excellent

Jay

Liked: Cleanliness, property conditions & facilities
Fantastic place, exceptional service, friendly staff, close to everything
Stayed 1 night in May 2023
Response from Adnan on 1 June 2023
Respected, Thank you very much for this excellent review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean, comfortable and quiet. The staff were friendly and helpful. The breakfast was nice. The location was great.
Stayed 7 nights in May 2023
Response from Adnan on 15 May 2023
Respected, Thank you very much for this excellent review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes Adnan

10/10 Excellent

Colin, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel right in old town by the clock tower and mosque. Have to tell them early if you’re bringing a car and they’ll reserve you a spot. Great staff everything amazing. 10/10
Stayed 2 nights in Apr 2023
Response from Adnan on 27 Apr 2023
Respected, Thank you for your excellent review of us. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

Xi

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the most central location. Parking included. Good breakfast. Very friendly staff. Great rooms.
Stayed 2 nights in Mar 2023
Response from Adnan on 31 Mar 2023
Respected, Thank you for your excellent review of us. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

Omar

Stayed 2 nights in Mar 2023
Response from Adnan on 25 Mar 2023
Respected, Thank you for your excellent review of us. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Sarajevo
Fantastic stay and rooms, friendly helpful staff, great location
Stayed 9 nights in Feb 2023
Response from Adnan on 1 Mar 2023
Respected, Thank you for your excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Staff is lovely, helpful and informative. Breakfast was delicious every morning. Cannot say enough to express how much I enjoyed my time there!
Stayed 4 nights in Feb 2023
Response from Alma on 11 Feb 2023
Respected, Thank you for your excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again. Until next time, best wishes Alma

8/10 Good

Khalifa

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely quiet hotel. Respectful staff. The room was cleaned everyday. The hotel was close to all the shops and cafes. Only problems there was no bathtub in any room. No laundry. Also no water/coffee, had to bring from outside. Overall will visit again. Thanks.
Response from Adnan on 20 Jan 2023
Respected, Thank you for your review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best wishes

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! I had a wonderful room with a great view of the old town. It was central to everything. They have a wonderful staff there. They have a good breakfast, and in house transportation to the airport. I would definitely stay there again.
Response from Alma on 8 Dec 2022
Respected, Thank you very much for this review of us. It was a pleasure having you stay here with us, and we sincerely look forward to your next visit. Until next time, best of wishes Alma

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the hotel. Staff so very helpful and pleasant. Breakfast was super with excellent machine coffee. Within walking distance to Old Town for restaurants and sights. Would recommend it and hope to stay there again.
Stayed 2 nights in Oct 2022
Response from Adnan on 11 Oct 2022
Respected, Thank you for your excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best of wishes

10/10 Excellent

Carmela, Sea Isle City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old Town Hotel is a great little hotel located in Old Town Sarajevo. The location is perfect, right in Old Town. The hotel is clean and bedding good. The staff is attentive and the breakfast more than adequate. A special thank you to Adnan for all his help with boarding passes and everything else I needed help with. I recommend this hotel and will return if I were to visit sarajevo in the future.
Stayed 1 night in Jun 2022
Response from Adnan on 26 June 2022
Respected, Thank you very much for this excellent review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes

10/10 Excellent

Husam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and perfect!
Wonderful hotel in a perfect location. Very friendly and helpful reception team. My room was clean, light and quiet. Breakfast comes with a big variety and made-to-order choice of eggs. All in all, the perfect hotel to enjoy the beautiful city of Sarajevo.
Stayed 2 nights in Apr 2022
Response from Adnan on 11 Apr 2022
Respected, Thank you for this excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best of wishes

8/10 Good

Adela

Stayed 4 nights in Oct 2021

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the hotel is in great location, but I wished the bathroom had a bidet. The reception people and the rest of the staff are great and very helpful.
Stayed 5 nights in Sep 2021
Response from Adnan on 24 Sept 2021
Respected, Thank you for this excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best of wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel in the heart of Old Town. Friendly staff and clean rooms.
Stayed 7 nights in Sep 2021
Response from Adnan on 24 Sept 2021
Respected, Thank you for this excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best of wishes

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Adnan on 7 Sept 2021
Respected, Thank you for this excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best of wishes

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best small hotel in the world
From the moment we arrived until the moment we left the quality and service was 5star. This is a small, modern, well-equipped hotel guest house right in the heart of old town. The staff are very friendly and accommodating. The beds are very comfy, rooms spotless and breakfast great.
Stayed 2 nights in Mar 2020
Response from Adnan on 9 Mar 2020
Respected, Thank you for your excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best of wishes Adnan

10/10 Excellent

joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right in the heart of things
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Location is the best. Room ok. Bed ok. Breakfast is good. Staffs is good
Stayed 2 nights in Feb 2020
Response from Adnan on 14 Feb 2020
Respected, Thank you for your excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best of wishes Adnan

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Adnan on 13 Feb 2020
Respected, Thank you very much for this excellent review of us. It was a pleasure having you stay here with us, and we sincerely look forward to your next visit. Until next time, best of wishes Adnan

10/10 Excellent

Ahmed, Egypt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, amazing view of old Sarajevo, superb room cleanliness, helpful n friendly staff
Stayed 3 nights in Jan 2020
Response from Adnan on 4 Feb 2020
Respected, Thank you very much for this excellent review of us. It was a pleasure having you stay here with us, and we sincerely look forward to your next visit. Until next time, best of wishes Adnan

8/10 Good

Shk, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were pleasant. The lobby and rooms were very clean. There was a foul smell in the toilet - probably from the plumbing, but the bathrooms were spotless. The room size was good, and we felt warm inside, although it was very cold this winter. Very strategically located in the old town and within walking distance of most key attractions. The breakfast was good too, with a decent soread for vegetarians.
Stayed 2 nights in Dec 2019
Response from Adnan on 3 Feb 2020
Respected, Thank you for your review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best of wishes Adnan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for the old town.easy to find.plenty of places to eat and drink nearby.breakfast was great and the reception staff were very polite and halpful.will definitely return one day
Stayed 4 nights in Dec 2019
Response from Adnan on 9 Jan 2020
Respected, Thank you for your excellent review of us and our hotel. We are glad your stay with us was such a pleasurable one, and we look forward to seeing you again sometime in the future. Until next time, best of wishes Adnan

6/10 Okay

Verified traveller

Location is nice
Stayed 3 nights in Dec 2019
Response from Adnan on 9 Jan 2020
Respected, Thank you for your review of us and our hotel. We look forward to seeing you again sometime in the future. Until next time, best of wishes Adnan

2/10 Terrible

Ym, Melbourne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a joke. After a late night out, had a friend stay until the morning. They demanded I pay 20 euro because of this. They deactivated my keycard and locked me out of my room until I could come up with it. Horrible customer service, don't stay here.
Stayed 2 nights in Dec 2019
Response from Hotel Old Town on 23 Dec 2019
Respected, We would like to clarify this situation. You made a reservation for a single room for one person. For every additional person there is always a fee ( in this case 20 € ). That morning when I asked You did You had a friend in Your room, You said that You did not have anybody and You spent a night alone. You lied to us and we confirmed it through our surveillance camera. When we showed You pictures of You and Your friend coming early in the morning, after that You confessed it and became very angry. We understand Your anger but hotel policy need to be respected by all our guests. This is first time in 10 years of this hotel that we have got 1 of 5 at expedia.com. Our other reviews can confirm our professional service and our quality. Kind regards, Hotel Old Town

2/10 Terrible

RP, Sydney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a late night out, had a friend come and stay and they extorted 20euro out of me. Friend didn't have breakfast. Locked me out of my room until I paid up. There was no written policy about having another guest but they made it up that I had to pay 20euro. What a joke. Aside from this, the staff member was very rude and deactivated my key until I gave in to their extortion. I have never had this experience, ever. I don't recommend this hotel, terrible service and they make rules up on the spot.
Stayed 1 night in Dec 2019
Response from Hotel Old Town on 24 Dec 2019
Respected, We would like to clarify this situation. You made a reservation for a single room for one person. For every additional person there is always a fee ( in this case 20 € ). That morning when I asked You did You had a friend in Your room, You said that You did not have anybody and You spent a night alone. You lied to us and we confirmed it through our surveillance camera. When we showed You pictures of You and Your friend coming early in the morning, after that You confessed it and became very angry. We understand Your anger but hotel policy need to be respected by all our guests. This is first time in 10 years of this hotel that we have got 1 of 5 at expedia.com. Our other reviews can confirm our professional service and our quality. Kind regards, Hotel Old Town

6/10 Okay

Fred, jersey shore, New Jersey

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
the room was very very small could not open two suitcases and walk around each other.
Stayed 2 nights in Dec 2019
Response from Adnan on 22 Dec 2019
Thank you for your feedback! We will be addressing your concerns.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Adnan on 9 Nov 2019
Respected, Thank you very much for this review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes Adnan

10/10 Excellent

Darijo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little one!!!
Great small hotel with amazing location. Comfort bed and big shower. Very clean and people that work here are very pleasant. I will book this hotel again, that's for sure.
Stayed 2 nights in Oct 2019
Response from Adnan on 22 Oct 2019
Respected, Thank you very much for this review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes Adnan

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Adnan on 22 Oct 2019
Respected, Thank you very much for this review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes Adnan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Central, convenient, clean, comfortable. Excellent location...
Stayed 2 nights in Oct 2019
Response from Adnan on 22 Oct 2019
Respected, Thank you very much for this review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes Adnan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel in old town. Best bathroom ever, scrupulously clean, towel rails, shelves window sill for toilet bags etc!!!
Stayed 3 nights in Oct 2019
Response from Adnan on 22 Oct 2019
Respected, Thank you very much for this review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes Adnan

10/10 Excellent

L

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and location
This was a perfect hotel location to visit the old town Sarajevo. Parking was a little bit difficult to figure out but they gave us a reserved spot as soon as we checked in. Until we figured out parking, we just went to the public parking space behind the Europe hotel which was a block from our hotel.But the hotel was close to all we wanted to see . Staff was delightful, food was good and we had a happy stay.
Stayed 2 nights in Oct 2019
Response from Adnan on 14 Oct 2019
Respected, Thank you very much for this excellent review of us. It was a pleasure having you stay here with us, and we sincerely look forward to your next visit. Until next time, best of wishes Adnan

10/10 Excellent

CHOW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Adnan on 7 Oct 2019
Respected, Thank you very much for this review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes Adnan

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful visit to Sarajevo!
Great location and very clean and comfortable. The staff were friendly and helpful. Good selection for breakfast. Adnan was a great help In recommending a driver to take us touring in Sarajevo. Driver was knowledgeable and informative. Will happily recommend Hotel Old Town to anyone travelling to Sarajevo.
Stayed 3 nights in Oct 2019
Response from Adnan on 7 Oct 2019
Respected, Thank you very much for this review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes Adnan

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
LOCATION IN OLD TOWN WAS VERY CONVENIENT. ROOMS SMALL, BUT PLEASANT.
Stayed 2 nights in Sep 2019
Response from Adnan on 7 Oct 2019
Respected, Thank you very much for this review of us and our hotel. We very much look forward to your next visit. Until we meet again, best of wishes Adnan

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Hotel Old Town on 30 Sept 2019
Respected Madam/Sir, thank You for your review and we really hope that You liked our city and hotel too. We wish You all the best. Kind regards, Reception Hotel Old Town