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"The hotel was ok..i needed to rent a wheelchair never received my deposit back Food and staff was good "

"Great staff and excellent property "

"Overall property is nice. It does need some upgrades, shows some age. Umbrellas are old, lounge chairs could be upgraded and beach chairs for fire pits need to be replaced. Lounge chairs are limited and other guests reserve chairs super early, before the pool even opens. The room was clean and so were restaurants. When checking in, ask about dining and make reservations. Cocktails are average and wine selection is limited. Concierge staff truly added to our trip. Diana and Brisas were extremely helpful with our dinner reservations and transportation. Luis was helpful with getting our luggage transported and to our rooms. "

"It was our second stay there. We have st"

"It was hard to get a bottle of water or coffe before 7 am. . Not 24 hrs room service like said during check in. Waiters at bars were rude. Overall it is hard to get drinks and food served. Watchout for hidden fees. We were awaken at 1:25 am with a loud noise it was about 50 pebble rocks thrown at our door. Cleaning ladies will not replace the empty tissue box or shanpoo bottles. "

"Pool was lovely. Resort was dated but the location at the Marina was very convenient. Close to town, Medano Beach and all of the action. We only stayed for 2 nights but we enjoyed it. Didn’t eat there. Would recommend it."

"The pool(s) area had ample space and were always well staffed. The music/dj/mc added a fun and celebratory vibe. Every staff I encountered was friendly and willing to help any way they could especially the room cleaning staff coming to refill waters on the daily. The food was not exceptional but very tasty with so many different options was a plus. We only caught 1 show in the open air theatre and it was top notch ballet folklorico. I will definitely return to this hotel in the future. "

"Right on the ocean with plenty of loungers at the pool or on the sand with shade or no shade. Fabulous breakfasts! Friendly people working the property. Close to everything. Comfortable beds!"

"Family friendly resort, with a nice waterpark for younger kids. Staff is very friendly. Beach area is clean and we were able to find loungers most days. This was our 3rd time here and we noticed a few differences. Resort now uses an app but the activities listed each day don't match what is actually offered and we had trouble finding these. We felt there were less activities and interaction with the entertainment crew, although the evening shows are still very well performed. And if you don't "reserve" a chair by the pool by 7am, it's very hard to find one. We enjoyed the restaurants but found the kids menu to be very limited with only the same 3 options each evening. "