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"I hate to leave bad reviews but I’ve given the hotel multiple chances to make right. Our stay started our great but ended in a near death experience. Our tower caught fire and no alarms went off, thank god for my husbands quick thinking and calmness we evacuated after a super bad electrical fire.sadly the hotel had zero safety precautions in place and if it wasn’t for our own quick thinking we could have died. The hotel offered to comp a couple room charges and send us a couple free nights. Yet management Never followed through or replied to my emails. Never got a free nights or even contacted to see if we were ok afternoon the smoke inhalation.Over all a very scary disappointing experience from a higher end hotel. "

"We enjoyed our stay as a family with a 5 year old and a 5month old. The kid pool area is really enjoyable for the kids. The rooms are clean and everyone was super friendly. "

"The pool is old and needs to be upgraded. The pool furniture is old and needs to be repaired or replaced or something more modern."

"Amazing resort. Wonderful restaurants. Very friendly and attentive staff! Will return again!"

"Staff is the nicest!"

"This property was perfect condition with prior ownership. Now that Hilton owns it you can tell that it's deteriorating and the quality overall has gone down including service. "

"This property has great potential! We did have a wonderful time as a family of four with two little ones. It was safe, clean and the food was good. Not to mention a beautiful place with a view of the beach and Sierra San Francisco mountains that are to die for. There were some standouts in the staff, JP in Guest Services, Cynthia the bartender, Santiago on the waitstaff and the whole entertainment staff were all wonderful. The staff as a whole was pleasant and their only shortfalls were in managements coordination. My issue with the resort comes down to management and coordination. Nobody talked to eachother. The front desk wasn't up to speed on anything. I would get three different answers from 3 different people and departments. They didn't know about the events, the restaurants, reservations for the restaurants etc... That being said, the restaurant situation is challenging. You cannot book until you have a room number and there are no reservations available even if you did. I was not able to try anything other than the buffet and even that I could not get into one evening. This could all be solved by management and coordination. They have potential and can easily make this top tier."

"poor,poor poor People on the lobby trying to sell memberships timeshare, poor,poor,poor. room clean,staff,breakfast and pool excelent. Once again I didn't like it again people on the looby trying selling, -they don't understand the word NO""

"Everything was perfect! Staff super friendly & accommodating. Views amazing, pool perfect. It was a relaxing 5 days!"