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"Ant infestation, they’ll lose the items you check in, and staff walks into your room by accident when you’re sleeping at 6 am while you’re in your pjs and undergarments.. food gave my friend food poisoning.. staff is unreliable and unprofessional. 0/10 bad service! "

"Excellent location relative to bus service to Machu Picchu. They have a bus stop within about 30 feet of the hotel. The rooms overlook the river. Our 4th floor room had a balcony (shared with adjacent room). The river is LOUD! There’s no AC or fan, but temp was ok for us in March. No elevator, so be prepared to climb. Bed was comfy and the property appears to have been renovated relatively recently. Good breakfast. Very friendly staff. "

"Ideal place to stay while visiting Machu Picchu. Eggs, pancakes, ham and cheese and fruit for breakfast. Friendly and helpful staff. All good."

"Unbelievable stay! We did the First Light Experience with breakfast and it was one of the most memorable things we have ever done! The staff were truly outstanding and went out of their way to ensure we were well taken care of. Yes, it is alot of money to stay at this resort, but it was truly a once in a lifetime experience! "

"We loved our stay at Tierra Viva Machu Picchu. Great communication and extremely helpful staff. The breakfast buffet was delicious and offered at a nice early start in the morning for Machu Picchu departures. Ice cold water, hot water, coffee and tea offered 24Hours. Also, they transport your luggage to the train station for you and have everything waiting for you when you get there which is so helpful. The location is right by the river and you don’t hear the loud train going by. Perfect stay and I would not hesitate to stay there again."

"Everything was perfect. Luis (front desk staff) was so kind, helpful, and empathetic. "

"Excelente "

"clean room with pretty good beds"

"The customer service was excellent, probably the best experience I've had at a hotel. The staff are so attentive! I would stay here again."