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Reviews of NH Collection San Sebastián Aránzazu

4 out of 5
NH Collection San Sebastián Aránzazu
Vitoria-Gasteiz 1, San Sebastián, Gipuzkoa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 522 out of 865 reviews" "
Rating 8 - Good. 273 out of 865 reviews" "
Rating 6 - Okay. 45 out of 865 reviews" "
Rating 4 - Poor. 14 out of 865 reviews" "
Rating 2 - Terrible. 11 out of 865 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael James

Stayed 2 nights in Dec 2023
Response from Guest Relations on 15 Jan 2024
Dear Mr. James,Thank you very much for sharing your opinion with us.Best regards,

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Dec 2023
Response from Guest Relations on 12 Dec 2023
Dear Carolina,Thank you very much for sharing your experience with us.We hope to see you again very soon.Best regards,

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We regularly stay at NH Aranzazu. The hotel location is terrific, parking nearby is easy, quick buses into the city centre, very friendly staff and lovely spacious rooms.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 21 Nov 2023
Dear Stephen,Once again, thank you for choosing us!And thank you for writting such a fantastic comment about the hotel.See you very soon.Best regards,

10/10 Excellent

RODRIGO, DORAL

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Good food. Hotel impecable.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 20 Nov 2023
Dear Rodrigo,What a great comment!We are happy to know that you enjoyed your days with us.best regards,

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
c
Stayed 8 nights in Oct 2023
Response from Guest Relations on 10 Nov 2023
Querido Carlos,Le agradecemos que nos haya puntuado con una tan buena nota.Reciba un cordial saludo,

6/10 Okay

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
El café en cápsulas en la habitación bastante malo Y en el desayuno tambien bastante malo
Stayed 1 night in Oct 2023
Response from Guest Relations on 18 Oct 2023
Apreciado Pedro,Sentimos saber que el café no fue de su agrado. Esperamos que, a pesar de eso, haya disfrutado de sus días en San SebastiánAtentamente,

6/10 Okay

Eric

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Relations on 30 Oct 2023
Muchas gracias Eric por dedicar unos minutos en puntuar su estancia.Reciba un cordial saludo,

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable rooms. Not ideal for Old town
NH hotels are always good and this was fine. Surrounding area is ok but a long walk from the Old Town and we had a dog which made it difficult as large dogs not allowed on buses. Room was great size and very comfortable and ok value given it was a weekend
Stayed 2 nights in Oct 2023
Response from Guest Relations on 10 Oct 2023
Dear Mr. William,Thank you very much for sharing your opinion with us.We are happy to know that you enjoyed your days in San Sebastian.It was a pleasure welcoming you and your dog.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
New beds needed
Nice looking hotel in quieter area. Shame that the beds are so worn out. Expensive breakfast
Stayed 1 night in Oct 2023
Response from Guest Relations on 9 Oct 2023
Dear Guest,Thank you for sharing your opinion with us.We are happy to read that, in general, you enjoyed your days with us.Best regards,

10/10 Excellent

ILANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations on 5 Oct 2023
Querida Ilana,Gracias por puntuar su estancia con un 10.Atentamente,

10/10 Excellent

Connie

Stayed 1 night in Sep 2023
Response from Guest Relations on 5 Oct 2023
Dear Connie,Thank you very much for such a fantastic comment.Best regards,

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location on quiet side of San Sebastian. Excellent room appointments Paid parking garage to avoid 24 hour recharge of strtet parking meters.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 15 Sept 2023
Dear Luis,Thank you for such a nice message.Best regards,

10/10 Excellent

Agudtin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations on 3 Oct 2023
Agustín, muchísimas gracias por puntar su estancia en el hotel con un 10.Estamos muy contentos de saber que han estado agusto.Esperamos verles de nuevo.Atentamente,

10/10 Excellent

Christian, Santa Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
The only observation I have, parking is too expensive
Stayed 9 nights in Aug 2023
Response from Guest Relations on 11 Sept 2023
Dear Christian,Thank you very much for sharing your opinion with us.Best regards,

8/10 Good

Daragh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations on 21 Aug 2023
Dear Daragh,Thank you very much for rating your stay with us.Best regards,

10/10 Excellent

Mark, West Perth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, convenient location.
Stayed 4 nights in Jul 2023
Response from Guest Relations on 28 July 2023
Dear Mark,Thank you very much for such a nice rate.Best regards,

10/10 Excellent

PATRICIA

Liked: Property conditions & facilities
Great rooms ,
Stayed 2 nights in Jul 2023
Response from Guest Relations on 28 July 2023
Dear Patricia,Thank you very much for sharing your opinion with us.Best regards,

10/10 Excellent

LIZETTE

Stayed 1 night in Jul 2023
Response from Guest Relations on 10 Aug 2023
Dear Lizette,We are very happy to see that you enjoyed your days with us.Best regards,

10/10 Excellent

Cecilia

Stayed 2 nights in Jul 2023
Response from Guest Relations on 26 July 2023
Apreciada Cecilia,Qué ilusión saber que ha puntuado el hotel con la nota máxima.Reciba un cordial saludo,

10/10 Excellent

Kolja, Aurora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, close to the beach, very good breakfast, clean, very good housekeeping - great experience
Stayed 1 night in Jul 2023
Response from Guest Relations on 12 July 2023
Dear Kolja,We are supper excited to read such a fantastic comment.We wish to see you again.Best regards,

6/10 Okay

Kamyar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The two twins beds were not comfortable. Breakfast was disappointing
Stayed 2 nights in Jul 2023
Response from Guest Relations on 11 July 2023
Dear Kamyar,We are sorry to read that your stay was not of your likking.Best regards,

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Access to rental bikes nearby. Many bike paths.
Stayed 4 nights in Jun 2023
Response from Guest Relations on 26 June 2023
Dear Joanne,We are very happy to read that you enjoyed our beautiful city by bike. We wish to see you again.Best regards,

8/10 Good

Sinead

Stayed 1 night in Jun 2023
Response from Guest Relations on 26 June 2023
Dear Sinead,Thank you for rating the hotel with a 8! We hope to see you again.best regards,

10/10 Excellent

Cheryl

Stayed 2 nights in Jun 2023
Response from Guest Relations on 12 June 2023
Dear Cheryl,Thank you very much for such a high rate!We are happy to see that you have enjoyed your days at the hotel.Best regards,

6/10 Okay

Luba

Stayed 1 night in May 2023
Response from Guest Relations on 30 May 2023
Dear Luba,Thank you very much for sharing your opinion with us.We are sorry to see that we did not exceed your expectations. Please, do not hesitate to contact us in order to inform us about the services we can improve.Best regards

10/10 Excellent

Donald, Addison

Travelled with partner
Liked: Staff & service, property conditions & facilities
All good. Not walkable to old town.
Stayed 1 night in May 2023
Response from Guest Relations on 26 May 2023
Dear Mr. Donald,Thank you for sharing your opinion with us.Regarding the distance from the hotel to the old town, it is a nice flat walk next to the see which takes 45min aprox. Otherwise, there are two buses or taxi service.Best regards,

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional! I Would definitely recommend this property
Stayed 2 nights in May 2023
Response from Guest Relations on 23 May 2023
Dear Andrea,Thank you very much for such a fantastic comment.We hope to see you again.Best regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great place to stay
a very enjoyable stay. The staff are helpful, the room was clean and comfortable (great pillows and shower). It is in an ideal spot. We loved it so much we stayed and extra night. Only minus was the parking was a tad expensive (25 Euros per night). We rate it highly.
Stayed 3 nights in May 2023
Response from Guest Relations on 23 May 2023
Dear Mr. Stephen,What a fantastic comment.We really appreciate your time writting about the hotel and its services.We hope to see you again.Best regards,

10/10 Excellent

Mr B M

Stayed 2 nights in Apr 2023
Response from Guest Relations on 22 May 2023
Dear Mr. B M,Thank you very much for rating the hotel and its services with a 10!We hope to see you again.Best regards,

6/10 Okay

Larry

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Relations on 12 May 2023
Larry gracias por puntuar su estancia en el hotel.Sentimos ver que no fue del todo satisfactoria por lo que nos gustaría saber más detalladamente qué fue lo que no le gustó del hotel.Quedamos a su disposición.ATentamente

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, good location, good staffs and good facilities. Will atay here again if I visit San Sebastian again.
Stayed 2 nights in Apr 2023
Response from Guest Relations on 2 May 2023
Dear Richard,Thank you very much for sharing your opinion with us.We hope to see you again.Best regards

10/10 Excellent

Rahul

Stayed 4 nights in Apr 2023
Response from Guest Relations on 16 May 2023
Querido Rahul,Muchísimas gracias por puntuar con una nota tan alta su estancia en el hotel.Esperamos verle de nuevo.Atentamente,

10/10 Excellent

Freya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper stating. Great location.
Stayed 1 night in Apr 2023
Response from Guest Relations on 25 Apr 2023
Dear Freya,Thank you very much for your fantastic punctuation!Best regards,

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was very nice my only recommendation is to lower the intensify of the “odorizer” in the lobby. The smell is TOO strong,, its nice but too much
Stayed 2 nights in Apr 2023
Response from Guest Relations on 24 Apr 2023
Dear Fernando,We are very excited to read that your experience was very nice.We will manage the smell of the odorizer in order to make sure it is not too strong. Thank you for giving us the oportunity to improve.Best regards,

10/10 Excellent

MAXIMO

Stayed 2 nights in Apr 2023
Response from g on 11 Apr 2023
Apreciado Maximo,Muchas gracias por puntuar su estancia con un 10.Atentamente,

10/10 Excellent

Mette

Stayed 1 night in Apr 2023
Response from Guest Relations on 10 Apr 2023
Dear Mette,Thank you very much for sharing your opinion with us.Best regards,

10/10 Excellent

Ian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - very clean and modern.
Stayed 2 nights in Apr 2023
Response from Guest Relations on 7 Apr 2023
Dear Ian,Thank you very much for such a fantastic comment.best regards,

10/10 Excellent

Jorge

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel for its cleanliness, the treatment of its employees and the accessibility on foot to points of interest.
Stayed 2 nights in Mar 2023
Response from g on 6 Apr 2023
Dear Jorge,Thank you very much for those nice words.We really appreciate your comment.We hope to see you again.Best regards,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous friendly and helpful staff. Very clean and great neighbourhood .
Stayed 5 nights in Mar 2023
Response from Guest Relations on 3 Apr 2023
Dear John,Thank you very much for such a fantastic comment.We hope to see you again.Best regards,

4/10 Poor

Katarina

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2022
Response from Guest Relations on 7 Nov 2022
Apreciada Katarina,Lamentamos mucho ver que su nota final es un 4. Nos gustaría saber qué es lo que no ha cumplido con sus expectativas con tal de mejorar nuestro servicio e instalaciones.Reciba un cordial saludo.

10/10 Excellent

Alexandra

Stayed 2 nights in Sep 2022

10/10 Excellent

claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, good location and pricing
Stayed 1 night in Oct 2022
Response from Guest Relations on 13 Oct 2022
Dear Claudia,We are very happy to read your fabulous comment!Thank you very much for sharing with us your opinion.

10/10 Excellent

ling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far the best considering the price. All stuff are very nice and helpful. Hotel very clean location close to water and walkable to old town love it .
Stayed 2 nights in Sep 2022
Response from Guest Relations on 4 Oct 2022
Dear Ling,What a great surprise to read your comment. We are very happy to know that you enjoyed your days with us.We hope to see you again.Best regards,

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice restaurant!!!!
Stayed 2 nights in Sep 2022
Response from Guest Relations on 14 Sept 2022
Thank you very much, Alex!We hope to see you again.Best regards

10/10 Excellent

LISETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención y limpieza
Stayed 1 night in Sep 2022
Response from Guest Relations on 19 Sept 2022
Apreciada Lisette,Muchísimas gracias por hacernos llegar este comentario tan positivo.ATentamente,

10/10 Excellent

Carlos, Etobicoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel, neat, great restaurant. Breakfast was also very good. Rooms very comfortable.
Stayed 1 night in Aug 2022
Response from Guest Relations on 30 Aug 2022
Dear Carlos,What a great surprise to read your comment.We are very happy to see that some of our services like the breakfast and the restaurant were of your liking.We hope to see you again.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location to beach, old city, city center, and highways if are are driving.
Stayed 7 nights in Aug 2022
Response from Guest Relations on 30 Aug 2022
Dear Manuel,Thank you for such a good rate!We hope to see you again.Best regards,

8/10 Good

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that we were initially assigned had a terrible smell of someone that had been smoking! Rooms should be checked before being re assigned!
Stayed 2 nights in Aug 2022
Response from Guest Relations on 30 Aug 2022
Dear Karina,I would like to apologize for the issue with the room. I hope my colleagues from Reception reassigned you to a new room and you enjoyed your days with us.Best regards,

10/10 Excellent

hillik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Nasser

Stayed 1 night in Aug 2022
Response from Guest Relations on 22 Aug 2022
Dear Nasser,Thank you for sharing your opinion with us.