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Rating 10 - Excellent. 522 out of 865 reviews" "
10 - Excellent
522
Rating 8 - Good. 273 out of 865 reviews" "
8 - Good
273
Rating 6 - Okay. 45 out of 865 reviews" "
6 - Okay
45
Rating 4 - Poor. 14 out of 865 reviews" "
4 - Poor
14
Rating 2 - Terrible. 11 out of 865 reviews" "
2 - Terrible
11
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Michael James
23 Dec 2023
Michael James
Stayed 2 nights in Dec 2023
Response from Guest Relations on 15 Jan 2024
Dear Mr. James,Thank you very much for sharing your opinion with us.Best regards,
We regularly stay at NH Aranzazu. The hotel location is terrific, parking nearby is easy, quick buses into the city centre, very friendly staff and lovely spacious rooms.
Stephen
Stayed 2 nights in Nov 2023
Response from Guest Relations on 21 Nov 2023
Dear Stephen,Once again, thank you for choosing us!And thank you for writting such a fantastic comment about the hotel.See you very soon.Best regards,
El café en cápsulas en la habitación bastante malo
Y en el desayuno tambien bastante malo
pedro
Stayed 1 night in Oct 2023
Response from Guest Relations on 18 Oct 2023
Apreciado Pedro,Sentimos saber que el café no fue de su agrado. Esperamos que, a pesar de eso, haya disfrutado de sus días en San SebastiánAtentamente,
NH hotels are always good and this was fine. Surrounding area is ok but a long walk from the Old Town and we had a dog which made it difficult as large dogs not allowed on buses.
Room was great size and very comfortable and ok value given it was a weekend
William
Stayed 2 nights in Oct 2023
Response from Guest Relations on 10 Oct 2023
Dear Mr. William,Thank you very much for sharing your opinion with us.We are happy to know that you enjoyed your days in San Sebastian.It was a pleasure welcoming you and your dog.Best regards,
Agustín, muchísimas gracias por puntar su estancia en el hotel con un 10.Estamos muy contentos de saber que han estado agusto.Esperamos verles de nuevo.Atentamente,
Dear Joanne,We are very happy to read that you enjoyed our beautiful city by bike. We wish to see you again.Best regards,
8/10 Good
Sinead
23 June 2023
Sinead
Stayed 1 night in Jun 2023
Response from Guest Relations on 26 June 2023
Dear Sinead,Thank you for rating the hotel with a 8! We hope to see you again.best regards,
10/10 Excellent
Cheryl
10 June 2023
Cheryl
Stayed 2 nights in Jun 2023
Response from Guest Relations on 12 June 2023
Dear Cheryl,Thank you very much for such a high rate!We are happy to see that you have enjoyed your days at the hotel.Best regards,
6/10 Okay
Luba
29 May 2023
Luba
Stayed 1 night in May 2023
Response from Guest Relations on 30 May 2023
Dear Luba,Thank you very much for sharing your opinion with us.We are sorry to see that we did not exceed your expectations. Please, do not hesitate to contact us in order to inform us about the services we can improve.Best regards
Dear Mr. Donald,Thank you for sharing your opinion with us.Regarding the distance from the hotel to the old town, it is a nice flat walk next to the see which takes 45min aprox. Otherwise, there are two buses or taxi service.Best regards,
a very enjoyable stay. The staff are helpful, the room was clean and comfortable (great pillows and shower). It is in an ideal spot. We loved it so much we stayed and extra night. Only minus was the parking was a tad expensive (25 Euros per night). We rate it highly.
Stephen
Stayed 3 nights in May 2023
Response from Guest Relations on 23 May 2023
Dear Mr. Stephen,What a fantastic comment.We really appreciate your time writting about the hotel and its services.We hope to see you again.Best regards,
10/10 Excellent
Mr B M
18 May 2023
Mr B M
Stayed 2 nights in Apr 2023
Response from Guest Relations on 22 May 2023
Dear Mr. B M,Thank you very much for rating the hotel and its services with a 10!We hope to see you again.Best regards,
Larry gracias por puntuar su estancia en el hotel.Sentimos ver que no fue del todo satisfactoria por lo que nos gustaría saber más detalladamente qué fue lo que no le gustó del hotel.Quedamos a su disposición.ATentamente
everything was very nice my only recommendation is to lower the intensify of the “odorizer” in the lobby. The smell is TOO strong,, its nice but too much
Fernando
Stayed 2 nights in Apr 2023
Response from Guest Relations on 24 Apr 2023
Dear Fernando,We are very excited to read that your experience was very nice.We will manage the smell of the odorizer in order to make sure it is not too strong. Thank you for giving us the oportunity to improve.Best regards,
10/10 Excellent
MAXIMO
11 Apr 2023
MAXIMO
Stayed 2 nights in Apr 2023
Response from g on 11 Apr 2023
Apreciado Maximo,Muchas gracias por puntuar su estancia con un 10.Atentamente,
10/10 Excellent
Mette
7 Apr 2023
Mette
Stayed 1 night in Apr 2023
Response from Guest Relations on 10 Apr 2023
Dear Mette,Thank you very much for sharing your opinion with us.Best regards,
10/10 Excellent
Ian
Travelled with family, Travelled with family and small children
Fabulous friendly and helpful staff. Very clean and great neighbourhood .
John
Stayed 5 nights in Mar 2023
Response from Guest Relations on 3 Apr 2023
Dear John,Thank you very much for such a fantastic comment.We hope to see you again.Best regards,
4/10 Poor
Katarina
Business traveller
25 Oct 2022
Liked: Staff & service, room comfort
Disliked: Cleanliness
Katarina
Stayed 2 nights in Oct 2022
Response from Guest Relations on 7 Nov 2022
Apreciada Katarina,Lamentamos mucho ver que su nota final es un 4. Nos gustaría saber qué es lo que no ha cumplido con sus expectativas con tal de mejorar nuestro servicio e instalaciones.Reciba un cordial saludo.
So far the best considering the price. All stuff are very nice and helpful. Hotel very clean location close to water and walkable to old town love it .
ling
Stayed 2 nights in Sep 2022
Response from Guest Relations on 4 Oct 2022
Dear Ling,What a great surprise to read your comment. We are very happy to know that you enjoyed your days with us.We hope to see you again.Best regards,
Beautiful modern hotel, neat, great restaurant. Breakfast was also very good. Rooms very comfortable.
Carlos
Stayed 1 night in Aug 2022
Response from Guest Relations on 30 Aug 2022
Dear Carlos,What a great surprise to read your comment.We are very happy to see that some of our services like the breakfast and the restaurant were of your liking.We hope to see you again.
The room that we were initially assigned had a terrible smell of someone that had been smoking! Rooms should be checked before being re assigned!
Karina
Stayed 2 nights in Aug 2022
Response from Guest Relations on 30 Aug 2022
Dear Karina,I would like to apologize for the issue with the room. I hope my colleagues from Reception reassigned you to a new room and you enjoyed your days with us.Best regards,