Search Best Resorts in San Juan

"My family arrived from a cruise at 9 AM. We knew check-in wasn’t until 4 PM, so we asked the hotel to hold our bags. They did, and we spent the day in San Juan. We came back around 3:40 PM and asked if the room was ready—no. They told us to wait and use the amenities. Fine. 4:30 PM—still not ready. 5:00 PM—still not ready. We didn’t get into the room until 6 PM. That’s a two-hour delay past check-in. No real explanation, no urgency. Unacceptable. And to make it worse, the morning we checked out, there was a giant cockroach in our suite."

"The pool is gorgeous, and the restaurants were very good even for breakfast end in room dining. It would be nice to have all the taxes included for any itemized menu items. The housekeeping staff were not as meticulous as another locations. When it charged extra for additional member, the policy of not providing a rollaway bed did not make sense."

"The rooms are not clean the property is old the hot tub is not even hot or warm "

"Good breakfast, clean room and wonderful staff"

"Room was good and staff was helpful, only one elevator worked the entire stay"

"Close to San Juan and nice jump off point for PR. Clean and quaint. "

"We (3 adults and 2 children, 10 and 13) had a wonderful time at El Conquistador. The room (with a balcony and ocean view) was huge, with plenty of room for everything. (One update needed--a large 'magnifying' mirror by the sink) Everything was nice and clean, too. As for the resort itself, it is HUGE! It is actually on three levels. We stayed on the top level, where most of the restaurants, shops, and activities are, as well as the wonderful coffee bar, Cafecito. But many opt to stay at the lower level, to be near the amazing waterpark and the free ferry to the beautiful Palamino beach. Both of these (free) activities were great. The kids couldn't get enough of the waterpark! Also there were many pools, even open after dark! A real treat... There is so much more I could write, but I will finish by saying that it was a great experience for us all--both kids and adults. As for the food, it was overall, excellent. Some of the reviews panned the food, but we disagreed and ate at a different restaurant almost every night. The service was great--a special shout out to: Yajaira (at the entry to the waterpark--she's the best!)) Janine (at Ventana) Gian and Hector (at the waterpark restaurant) Alix (in housekeeping) "

"Hot tub was cold some days warm other days, the cleaning staff was good but after they would clean a room my husbands jewelry was missing. "

"We had an amazing getaway at the Condado Vanderbilt. I a so glad we chose this property! The room was better than expected - we were in the older building and did not have a water view. However, the room was in great shape, beds were super comfortable and the bathroom was much bigger than expected. I appreciated all the drawers and two closets- lots of space to unpack! The staff was outstanding! Every single staff person I interacted with was fantastic. The housekeeping staff went above and beyond. We really enjoyed all the amenities in the room. We also enjoyed the pool, gym, and restaurants. It was an easy Uber ride to Old San Juan - plus easy to walk to restaurants near by. Definetly recommend this hotel!"