Historic Hotels & Resorts in San Juan from AU$202

"Amazing"

"The stay was just average. There was nothing spectacular about it."

"Nice,clean,pricy, and just hoped it had more kids entertainment "

"AVOID!!! On arrival after flying all day we arrived at 4:00 pm which is room check in time. We noticed the check in line was moving very slowly and there were a lot of people standing with their luggage in the lobby. Once we got to the front of the line we were also notified like the other customers that our room was not ready. They suggested we set in the lobby and wait for a little while and they would call us when the room was good. We sat for an hour and a half before we approached the check in counter for a second time to be told once again our room was not ready. I have never left a bad review on any service that we have used, but I think other travelers should be weary of staying at this property. You are paying 4 star prices and most definitely not getting anywhere near 4 star service. Go elsewhere. We also were charged a resort fee that was not clearly discussed with us. We still did not get into our room until 7pm. We will not suggest this hotel to anyone going forward. "

"There was only one elevator working in main lobby. We only found out about the other elevator option from another guest which was at the far end of the building near the pool. The tile floor in the room was very slippery when we arrived, not cleaned properly. The TV set was poor quality, bad reception unclear picture and sound, analog. Lighting wasn't working in several areas. The shower was filthy and shelves were broken that are supposed to hold soap, shampoo etc. The staff was rude and didn't explain how reserved area at the pool and hot tub were supposed to be rented by a third party."

"Room was clean, a bit small, small bathroom. AC worked, staff was cordial."

"yes, they were very comfortable "

"."

"Very nice, had a good time."