Dear Mr Giuseppethank you very much for your beautiful reviewWe are happy to know that you enjoyed your holidays in our hotelIt was our pleasure for us to welcome youWe look forward to welcome you again in the futurebest regardsthe receptionlaura

Dear Mrs Theresa,thank you for your review.First of all we wish to inform you that it was not possible to allow you a late check-out, because we really were fully booked.We don't know why you say that we were not. Unless you had access to our files, but i don't believe so.The cleaning room service in our hotel ends at 13.00 o ' clock. So if you had stayed in your room until 16.00 in the afteroon, than it wouldn't have been possible to clean the room for the upcoming clients.On your check-in day, your room was perfectly clean, because the guests who previously stayed in that room, left the room in time.What if they asked for a late check out and when you had arrived your room was not cleaned?Beside that.it is sad for us to read an unsatisfactory review like yours only because we didn't allow you the late check out,In our opinion there are more serious reasons to write a bad review, when in fact you fully enjoyed your stay with us, as you had told us in person.,Why then, not to mention the great and varoius breakfast buffet in the morning full of several kinds of food and drinks, that you appreciated so much?The cleanliness of our rooms and the common areas?The good and typical tuscan food in our restaurant, where you ate on both evenings of your stay?The two open-air pools, our shuttle service to San Gimignano free of charge. the fitness room ?We deeply believe that we did our best to make you feel at ease and to let you have a pleasant stay.Believe me, if i say that every day we do our best to satisfy our clients' wishes, because it is the constant aim of our job.So pardon me, but it is depressing to read a disappointing review only because we didn't let you use the room for a few more hours.We are aware that bad reviews can happen and we accept them, but we hope it will for an important real reason.best regardsthe receptionlauraon behalf of the Failli family

Dear Mr NIgelthank you very much!!

Dear Mr Raulthank you very much for your wonderful review!We are happy to know that you fully enjoyed your holidays in our hotelWe hope to welcome you again in the futurebest regardsthe receptionlaura

Dear Mrs Elkeanorthank you very much!!

Dear Mrs Debra,thank you so much for your beautiful review and for having shared your opinion with the other travellers.We are glad to knwo that you enjoyed your stay in our hotel.We hope to welcome you again in the futurebest regardsthe receptionlaura

Dear Mr Mikhail,thank you very much for your kind review and your excellent score!We are glad to know that you apperciated our services and amenities , as well as the location.We hope to welcome you againbest regardsFailli family

Dear Mr Miroslav,what a pleasure to read your excellent review following your stay in our hotel.We are so much grateful for this!With pleasure we read that you spent a nice holiday with us in San Gimignano, this is our greatest reward!We look forward to welcoming you againbest regardsFailli family

Dear Mrs Patricia,thank you for sharing your beautiful comments on Expedia, we are happy to know that you fully enjoyed your stay in our hotel and it was our pleasure to have welcomed you!We hope that you had the possibility to visit the beautiful surroundings of our region and that you will always have good memoried of your holidayWith the hope of welcoming you again,our best regardsFailli family

Dear Mr Aquino,thank you very much for your very kind review We are glad to read that you appreciated our amenities the service of our staff and the meal in our restaurant!Your full satisfaction is for us a further purpose to do our job at our best!We are happy also to know that you enjoyed your holiday in San GimignanoWe hope to welcome you again soon in the futurebest regardsFailli family

Dear Mrs Christine,thank you very much for your beautiful review! It was our pleasure to welcome you and we were happy we could help.It has been very kind of you to have appreciated our assistance.Thank you for having chosen our hotel for your stayin San Gimignano and we hope that you will have good memories ouf your holiday.We hope to welcome you again in the futurebest regardsFailli family

Dear Mr Danilo, thank you very much for your wonderful review. We are happy to read that you spent a nice holiday in our hotel. We look forward to welcoming you again best regards the reception laura

Dear Vivian, we are so much grateful to you for your wonderful review and for your compliments! We appreciate your feedback a lot! Thank you We look forward to welcoming you again in the near future best regards the reception laura

Dear M. Emanuele, thank you very much for your beautiful review . We are glad to read that you spent a nice holiday in our hotel We hope to welcome you again in the future best regards Failli family

Dear Mr carl, thank you for your beautiful review and for your great score We are happy to know that you fully enjoyed your stay in our hotel. It was a pleasure for us to have you among our guests and we look forward to welcoming you again best regards Alessia

Dear Mr George, thank you very much for your great review! We are happy to read that you fully enjoyed your stay with us and we do hope to welcome you again in the near future best regards the reception laura

Dear Mr Yee Kou, thank you very much for your beautiful review. We are glad to know that you enjoyed your stay in our hotel and that you appreciated our services and amenities. We hope to welcome you in the near together with your family best regards Failli family

Dear Clients, thank you very much for your very good review! We are glad that you appreciated our amenities and services. We hope to welcome you again in San Gimignano best regards the reception laura

Dear Customers, thank you very much for your beautiful review following your stay in pour hotel. We are pleased to know that you enjoyed your holiday in Sovestro hotel and we hope that you will always have good memories of it. We hop to welcome you again in the future best regards the reception laura

Dear Customers, thank you very much for your wonderful review and for the compliments that you dedicatedto us. We hope that you will alsways have good memories of your stay in our hotel and we look forward to welcoming you again. best regards Failli family

Dear Customers, thank you very much for your beautiful review! We are happy to know that you enjoyed your stay in our hotel very much. We hope to welcome you again in San Gimignano best regards Failli family

Dear Clients, thank you very very much for your wonderful review! We are so much happy and grateful to you for your compliments and we are pleased that you enjoeyd your stay in our hotel. We look forward to welcoming you in the future best regards Failli Family

Dear Mr David, we are so thankfull to you for your wonderful review. We hope that you will always have good memories of your holidays in San Gimignano We look forward to welcoming you again in the future best regards the reception laura kind regards Failli family

Dear Customers, thank you very much for your wonderful review. We are very happy that you enjoyed your stay with us   and we hope to welcome you again to San Gimignano kind regards Failli family

Dear Customers, thank you very much for your beautiful review.! We are glad tor ead that you enjoyed your stay in our hotel as well as the food in our restaurant. We hope to welcome you again in San Gimignano, best regards Family Failli

Dear Customers, thank you very much for your wonderful review! We are happy to read that you enjoyed your stay in our hotel. We hope to welcome you again in San Gimignano, best regards the reception laura

Dear Customers, thank you very much for your very good rating. We hope to welcome you again in San Gimignano best regards the reception laura

Dear Matty, thank you very much for your very kind review! We are glad to know that you enjoyed your stay in our hotel and that you appreciated the position of our property from where you had the possibility to visit the surroundings. We hope to welcome you again in the future best regards the reception laura

Dear Customers, thank you for your review. Your opinion is important for us, as well as every opinion of our guests. We are sorry if you were disappointed by the fact that the airconditioning was off during the morning, but we are a 3*** hotel and not a 4**** hotel and we cannot provide a 4 star hotel services. best regards, the reception laura

Dear Customers, thank you very much for your very good rating! best regards Failli family

Dear Customers, thank you for your beautiful review! We are happy to read that you enjoyed your holiday in our hotel and that you appreciated our amenities. We look forward to welcoming you again best regards the reception

Dear Customers, thank you very much for your excellent rating. We are happy that you enjoyed your stay in our hotel. We hope to welcome you again, best regards Failli family

Dear Clients, we are so grateful for your beautiful review and for the compliments you dedicated to us! We hope that you have good memories of your holiday in San Gimignano! We look forward to welcoming you again in the future best regards the reception laura

Dear Customers, thank you very much for your kindness and for having written such a beautiful and rewarding review. We are happy and proud to read that you appreciated both our hotel and our restaurant. Looking forward to welcoming you again, best regards the Failli family

Dear Customers, thank you very much for your great rating! We are happy that you enjoyed your holiday in our hotel best regards the Failli family

Dear Client, thank you very much for your great review. We hope to welcome you again in our hotel. best regards the reception laura

thank you

Dear Customers, thank you very much for your outstanding review! We are very happy to read that you fully enjoyed your stay in our hotel and that you also appreciated the food in our restaurant. We look forward to welcoming you again best regards the reception laura

Dear Customer, thank you very much for your great rating. We are pleased that you enjoyed your stay in our hotel. We look forward to welcoming you best regards the reception laura

Dear Mr Jeremy, thank you very much for your beautiful review! It is a pleasure for us to read that you appreciated our amenities and also the food in our restaurant. It was a pleasure for us to be helpful for you! We look forward to welcoming you in San Gimignano again. best regards Failli family

Dear Mrs Gabriela, thank you very much for your beautiful review! We are happy that you appreciated our service and our hotel! We hope to welcome you again in San Gimignano, best regards the reception laura

Dear Customers, thank you very much for your very kind review! We are glad to read that you spent a nice holiday in our Hotel. Lookinf forward to welcoming you again, best regards the reception laura

Dear Mrs Maria Teresa, thank you very much for your rating! We hope you had a nice holiday in our hotel and we hope to welcome you again in the future. best regards Failli family